Residence Ciastel
2 Strada Minert
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Why people book this hotel
“In a great location - easy walk to restaurants, supermarket, shops”
“Location was perfect”
“Very pleasant service and informed”
“Excellent personal service, the staff really made a great stay and experience”
“Clean, quiet,comfortable, close to everything”
“Comfortable and very clean 2 bedroom, 2 bathroom apartment which was perfect for…”
“Our rooms were clean, cosy and spacious, with a well stocked kitchen and comfort…”
“Well located comfortable accommodation in Ortisei, with easy walking distance to…”
“The apartment also provides free mountain bikes, free jacuzzi, free saunas, and …”
“The welcome was simply warm, breakfast is available every morning, the building …”
“Parking for van is available and convenient”
“Private, covered parking is available”
Overview
Set in Ortisei in the Trentino Alto Adige region and Saslong reachable within 15 km, Residence Ciastel offers accommodation with free WiFi, a children's playground, ski-to-door access and free private parking. Featuring a lift, this property also provides guests with a picnic area. The spa and wellness centre includes a sauna, hot tub, hammam and fitness room. The units in the apartment complex are equipped with a seating area, a flat-screen TV with satellite channels, a kitchen, a dining area, a safety deposit box and a private bathroom with a bidet, bathrobes and slippers. All units feature private entrance. At the apartment complex, the units come with bed linen and towels. For those times when you'd rather not dine out, you can choose to cook on the barbecue. You can play table tennis at the apartment, and free use of bicycles is available. Skiing and cycling can be enjoyed nearby, while a ski equipment rental service, a ski pass sales point and ski storage space are also available on-site. Sella Pass is 16 km from Residence Ciastel, while Pordoi Pass is 30 km away. The nearest airport is Bolzano, 39 km from the accommodation, and the property offers a paid airport shuttle service.
Traveller reviews
Niki
extended_group
June 5, 2026
“Perfect accommodation to access the Dolomites”
This accomodation was beautiful. Clean, quiet,comfortable, close to everything. Perfect. The managers were beautiful everything was ten out of ten. Can’t fault in any way. Thank you for the perfect stay. X
helen
extended_group
May 29, 2026
“David was so friendly and helpful. The accommodation was spotless. The jacuzzi sauna were an added bonus. David even pri”
The property is close to the village and the gondolas
John
family_with_children
January 20, 2026
Concierge was exceptional in orientation, arranging activities, helping plan hikes, etc. Very pleasant service and informed.
Karen
family_with_children
January 19, 2026
In a great location - easy walk to restaurants, supermarket, shops. Comfortable and very clean 2 bedroom, 2 bathroom apartment which was perfect for our family of 4.
Yu Xian
family_with_children
January 19, 2026
Location was perfect. Views right out of the apartment were breathtaking — could see some mountain peaks. Miki was so lovely and welcoming. Made us feel right at home the moment we set foot in. The apartment also provides free mountain bikes, free jacuzzi, free saunas, and free breakfast. This is the perfect place to stay in Oritisei!
James
extended_group
January 13, 2026
“Best accommodation facilities and service in the area.”
Excellent personal service, the staff really made a great stay and experience.
Prasart Boonyaphiphat
extended_group
November 3, 2025
Friendly and warm hospitality since before we are check in. Give useful information for traveling and driving. Facilities are OK. Parking for van is available and convenient. Go to downtown, seceda, Alps di Siusi gondola stations are walkable. About 200 meters from Residence a big supermarket "Despar" will be opened soon. All in all everything is excellent.
Guest
family_with_children
October 27, 2025
Concierge was exceptional in orientation, arranging activities, helping plan hikes, etc. Very pleasant service and informed.
Tong Hai
extended_group
September 26, 2025
“We had a wonderful stay”
The staff is friendly and very helpful Efficient and handle our stay beautifully
Bronte
couple
September 24, 2025
“A perfect stay in Ortesi”
We had a fantastic stay at Residence Ciastel. The property itself is a beautiful, quirky building in a great location - just a short stroll to restaurants, supermarkets and hikes/ski lifts. Our rooms were clean, cosy and spacious, with a well stocked kitchen and comfortable bed. There are also great spa facilities downstairs. David, who managed the property during our stay was super friendly, helpful, and responsive and provided us with advice for hiking, local transport and places to eat and shop. We highly recommend Residence Ciastel!
David
couple
September 17, 2025
“Incredible stay”
We had an incredible stay. The welcome was simply warm, breakfast is available every morning, the building is beautiful, clean and the spa is simply incredible. Private, covered parking is available. The best place to stay in Ortisei, the town center is within walking distance.
Petr
family_with_children
August 10, 2025
“Great and restfull stay”
The host was very kind and helpful. The apartment was clean, with daily cleaning service. Every morning we should take fresh bread, yogurts, and fruit for breakfast. As a nice bonus, there was the possibility to borrow an e-bike for free. A great stay – we would be happy to come back.
Zide
extended_group
August 9, 2025
Nice location with great staffs. They are so much helpful. They can provide you some extra tips.
Paula
couple
July 20, 2025
“Perfect place to stay I Ortisei”
Well located comfortable accommodation in Ortisei, with easy walking distance to both the Seceda and Resciesa chairlifts Very helpful staff
I-Jung
family_with_children
July 14, 2025
“This is the best place I have stayed ever. ”
Edwin
family_with_children
June 29, 2025
“We can’t wait to come back!”
We loved everything about our stay! Our family of five had plenty of space with two comfy bedrooms, two ensuites with good showers, a little bed in the dining annex for our 4yo, and the most delightful spread of locally-baked treats, provided every morning by our lovely host, Mirka. We were even surprised one morning with a basket of fresh fruit left on our doorstep! Such a wonderfully kind, thoughtful and generous host ❤️ Easy walking distance into the main part of town, with access to the seggiovias up to Seceda and Alpe di Suisi, peaceful and well-maintained garden, lovely balcony views, beautiful flowers everywhere, on-site garage parking, free e-bikes to borrow, children’s prams, laundry, access to the local pool down the street, and the extensive sauna/wellness area in the basement take this hotel to a whole other level! We can’t wait to come back, and next time we’ll stay longer! ❤️
JAEWOAN
couple
June 28, 2025
“What a wonderful place to stay.”
Everything was fantastic. Especially, we were happy with sauna, bath system and laundry was free. I recommended this residence all Koreans I met there.
Guest
family_with_children
June 25, 2025
In a great location - easy walk to restaurants, supermarket, shops. Comfortable and very clean 2 bedroom, 2 bathroom apartment which was perfect for our family of 4.
Colleen
couple
June 17, 2025
“Wonderful location. Very friendly owner and staff. Clean and comfortable with lots of extras”
Very welcoming. Easy to find. Included breakfast and availability of e bikes for loan. Very clean with great facilities
Guest
family_with_children
June 13, 2025
Location was perfect. Views right out of the apartment were breathtaking — could see some mountain peaks. Miki was so lovely and welcoming. Made us feel right at home the moment we set foot in. The apartment also provides free mountain bikes, free jacuzzi, free saunas, and free breakfast. This is the perfect place to stay in Oritisei!
Facilities
Activities
Sauna, Skiing, Games room, Spa and wellness centre, Children's playground, Table tennis, Hot tub/Jacuzzi, Cycling, Hammam, Spa facilities, Steam room, Spa lounge/relaxation area, Fitness, Walking tours, Bike tours
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guests have the option to cancel any cleaning services for their accommodation during their stay
Entertainment and family services
Board games/puzzles, Kids' outdoor play equipment
Food & drink safety
All plates, cutlery, glasses and other tableware have been sanitized
General
Bicycle parking, WiFi available in all areas, Heating, Soundproof rooms, Chapel/shrine, Safety deposit box, Non-smoking throughout, Family rooms, Lift, Pets allowed, Non-smoking rooms
Internet
Internet services, Free WiFi, WiFi
Outdoors
BBQ facilities, Garden, Outdoor furniture, Picnic area
Parking
Parking on site, Private parking, Parking, Free parking
Physical distancing
Cashless payment available, Physical distancing rules followed
Pool and wellness
Sun loungers or beach chairs, Sun umbrellas
Reception services
Invoice provided
Safety & security
Key access, Smoke alarms, Fire extinguishers
Safety features
Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, First aid kit available, Thermometers for guests provided by property, Face masks for guests available
Self check-in
Passport/ID information collected online before you arrive
Services
Shuttle service, Pet bowls, Airport shuttle (additional charge), Lockers, Shared lounge/TV area, Daily housekeeping, Express check-in/check-out, Meeting/banquet facilities, Airport shuttle, Babysitting/child services, Laundry, Luggage storage, Tour desk, Shuttle service (free), Shuttle service (additional charge)
Ski
Ski equipment hire on site, Ski pass vendor, Ski-to-door access, Ski storage, Ski school
Transport
Public transport tickets, Airport pick up, Airport drop off
Apartment
Featuring a private entrance, this apartment is comprised of 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and a bidet. The well-fitted kitchen features a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment offers a flat-screen TV with satellite channels, a seating area, a dining area, a wardrobe as well as garden views. The unit offers 3 beds.
Apartment
Featuring a private entrance, this apartment comprises 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and a bidet. Meals can be prepared in the well-fitted kitchen, which comes with a stovetop, a refrigerator, a dishwasher and kitchenware. This apartment features a seating area, a dining area, a flat-screen TV with satellite channels and a balcony. The unit offers 5 beds.
Apartment
Featuring a private entrance, this apartment comprises 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and a bidet. The well-equipped kitchen features a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment provides a seating area, a dining area, a wardrobe, a flat-screen TV with satellite channels, as well as garden views. The unit offers 3 beds.
Apartment
Boasting a private entrance, this apartment includes 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and a bidet. In the well-equipped kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment offers a seating area, a dining area, a wardrobe, a flat-screen TV with satellite channels, as well as garden views. The unit has 3 beds.
Apartment with Balcony
Boasting a private entrance, this apartment comes with 2 living rooms, 1 separate bedroom and 1 bathroom with a shower and a bidet. Guests can make meals in the kitchen that features a stovetop, a refrigerator, a dishwasher and kitchenware. Featuring a balcony with garden views, this apartment also features a seating area and a flat-screen TV with satellite channels. The unit has 2 beds.
One-Bedroom Apartment
Boasting a private entrance, this apartment comes with 1 living room, 1 separate bedroom and 1 bathroom with a shower and a bidet. Meals can be prepared in the kitchen, which features a stovetop, a refrigerator, a dishwasher and kitchenware. This apartment is comprised of a dining area, a flat-screen TV with satellite channels a seating area and a balcony. The unit has 2 beds.
Two-Bedroom Apartment
This spacious apartment comprises 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. Meals can be prepared in the well-fitted kitchen, which comes with a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment provides a flat-screen TV with satellite channels, a private entrance, soundproof walls, a coffee machine as well as garden views. The unit offers 3 beds.
One-Bedroom Suite
Featuring a private entrance, this suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a shower and a bidet. Meals can be prepared in the kitchen, which comes with a stovetop, a refrigerator, a dishwasher and kitchenware. Boasting a balcony with garden views, this suite also offers a seating area and a flat-screen TV with satellite channels. The unit offers 1 bed.
Suite
Featuring a private entrance, this suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a shower and a bidet. In the well-equipped kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The suite offers a seating area, a dining area, a wardrobe, a flat-screen TV with satellite channels, as well as garden views. The unit offers 1 bed.
Suite with Balcony
Featuring a private entrance, this suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a shower and a bidet. The well-fitted kitchen features a stovetop, a refrigerator, a dishwasher and kitchenware. Boasting a balcony with garden views, this suite also offers a seating area and a flat-screen TV with satellite channels. The unit offers 1 bed.
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