“A nice quite ski in / ski out accomodation option for Hakuba valley. Need to change guest access to onsen policy and”

Lovely feel and atmosphere to this hotel in a ski in/ ski out location. We loved everything about this hotel except the silly onsen access arrangements and timing. (See below). Room and its facilities were clean, modern, good design and relatively spacious. The included breakfast was good, however refills on juice, coffee and tea etc would improve things. We had dinner a couple of times at the in-house restaurant during our week at the hotel and we thought the food was generally good quality and relatively good value. Staff attentiveness and customer service was mixed, varying from excellent, to disinterested.

“It was beautiful. Sitting around the fire place at night after a full day snow hoarding”

Ski in ski out

“Lovely and chill slopeside hotel”

The staff were really friendly and tried their best to accommodate us, even ferrying us to the nearby resort and picking us up, outside of the normal shuttle hours. There were many little surprises like a small stretch/relaxation room which you could use if there wasn't a client inside (it doubles as the massage room), free coffee or tea at the lounge area and free laundry facilities (need to bring own detergent or buy a pack at reception). The fireplaces in the lounge area and the hotel restaurant were really nice and cosy. The cafe on the slope was lovely as well with good chai, minestrone soup, and a delicious strawberry parfait

“Amazing”

If I could stay here again I would, honestly I’m inclined to gatekeep this place before it gets too popular

“Booking.com misled me, for the first time in 10 years”

Nice place. Outdated, but nice. Very friendly personnel

“Tranquility atmosphere”

Lobby lounge is huge with many sofas, piano and fireplace.

The staff was very attentive and friendly. We enjoyed the open fire in the lounge.

“Beautiful hotel”

Very nice hotel, ski in ski out resort, you can hire all your ski gear from the hotel which is handy. The rooms are very clean and the staff are lovely. They have a private bath which you can book, which also has a sauna.

“Happy and pleasant”

Mai and Shintaro are both very warm and helpful people! Even had trouble to get to hotel because of the snow, they react quickly no matter how late that was. The leaving day, the other staffs including driver all help us to remove the snow to leave the hotel. Overall was very pleasant stay for me and my family, the ski in ski out was perfect for us as well. Thanks again!

Room and lobby are very comfy. staffs are very friendly and helpful.

“Amazing hotel would stay again if I go to Hakuba again !”

The room: Room size is perfect if you have all your skiing gear and clothings with you. The facilities: The private bath is a must try, you get to use the hot bath for an hour with a humble fee of 5000 yen There is ski rental service at the hotel lobby, and it is basically a ski-in-ski- out hotel. Yet, the choice is limited; you may consider renting from elsewhere if you are picky skier. But personally I m satisfied with my rental boots and skis. The restaurant: The food from the restaurant was amazing: Breakfast is not the buffet style but the presentation and the taste of the set breakfast is simply one of the best I have had from many ski resorts I have stayed with in the past. For Christmas dinner we had the Sukiyaki set for two, the taste was impeccable and the portion was very generous too. Overall it is a cozy little restaurant but a fireplace at the centre; perfect for a white Christmas setting! The staff: The staff are super helpful; although it’s a hotel but the staff serves you like you are staying in a home stay/ B&B. On the first day, we forgot our ski pass and we just realised it at the chairlift entrance. We called the staff and they offered to bring us the passes, saved us the trip of walking back to the hotel with our gears on.

Ski in ski out resort

“A great choice if you are looking for a quiet, out of the way venue at a reasonable cost.”

The staff were very helpful during the check in process as they were willing to walk us through the process. They also hand carried our many bags to the room and explained the policies of the hotel to the max. Room was very clean and everything looked brand new, amenities were fully stocked in the room and we didn't have to grab them from the front desk. Lift tickets for Sanosaka can be purchased right at the front desk at greatly discounted rates and the small rental storeroom also was very helpful in getting basic gear for beginners and helping to skip the lines at the lifts!

We stayed at white hotel grand hakuba in early March, it is really uncrowded for hakuba as location is slightly secluded which is a plus for us. However you will need a car if you want to ski and eat outside of the resort. The location is great as it is just up the hill from the ski lift. What is most memorable for us however was the service. My car’s battery went out of juice just before we went out for dinner where we had a reservation. It was snowing heavily and freezing cold, but Kuma San (thx so much!) helped me jumped start the car (which was first time for him and me, with the help of YouTube). And we made the dinner in time! Really appreciate the effort.

“regretfully best avoided if Non-Japanese and No Vehicle”

splendid and beautiful spot

“Only If no other option closer to Hakuba”

Clean, comfortable

“Ski in ski out hotel that could be great”

The ski in ski out position is fantastic. The building is beautiful. It has so much potential. The fire place in the lounge and restaurant are very imposing. Food in restaurant was lovely.

“Loved it. Clean, comfortable, spacious and relaxing. Would stay again anytime!”

Lovely staff, all really friendly and helpful. Really spacious hotel so much room to relax throughout the place and an excellent private onsen facilities. Really cool location, I enjoyed the picturesque drive to and from the hotel each day. Top notch gear room to store your equipment overnight and dry etc they even seemed to have very nice rental gear if you don’t have your own. Also 24/7 free coffee pod machine to use as much as you like!

“Highly Recommend the hotel”

Highly recommend!!!! The staffs are so friendly and always happy to help us to solve any problems. The room is comfy and clean, and the hotel offers pick-up service from Hakuba station, feel free to contact the hotel.

Staff was friendly and helpful. Tsuda-san helped us by driving our MPV up its icy slope in the dark.