“It was an OK stay overall. The cleaning lady was nice, the location is close to transport/food”

The location was very good. with good local transport accessible. The breakfast was OK. There are plenty of restaurant and food places near by.

“I like the place, more closer to Everything.”

Location is very accessible for Everything.

“It was good.”

Good location to where I want to visit.

“Excellent Downtown option, and a couple blocks from Oaklandish which was the main draw for me lol :D”

Very friendly and welcoming receptionist, Kenya; room and bed were so spacious and spotlessly clean; amenities were excellent.

“Locked out.”

I stayed in the hotel on the night of March 22nd, 2025. I had been out with friends to dinner in Oakland that evening. Sometime around midnight, I attempted to gain entrance to the hotel using my key card to open the front door. My key card failed to open the door despite several attempts. I alerted a security guard who was near the entrance inside the hotel. After complying with his request to try the key card several times, he asked me what my name was and my room number. After giving him this information, he went to check their IT system to confirm my identity. When he returned, he told me he could not find me on their register. I assured him that I was who I was, repeating my room number and showing him my key card, which had the hotel's name and room number on its card-holder. It was a glass door and my key card holder and room number on it were clearly visible. He returned to the reception area again and he when he returned, he was accompanied by a second security guard. They both informed me that they could not find my name on the register, eventually telling me openly that I wasn't actually registered. After several minutes of loud protestations from me while still outside on the street, they eventually went again to check the register and then returned saying that they had now found my name on it. They also told me that there was no manager available for me to make a complaint at that time. When I reported the matter to the duty manager at reception in the morning, she told me that she had no knowledge of the incident. I gave her all the details I could remember and asked her to contact me by email with an update after she had investigated. Over one week later, I have had no contact regarding this from the hotel. As a result of this treatment, I would not recommend anyone, let alone a sole traveller like me, for a stay at this hotel.

Good hotel in downtown Oakland, friendly staff and close to BART.

nice location, close to subway

The restaurant/Cafe attached was too expensive. not flexible to orders and not open often.

“joyful”

Staff, room cleanness, and comfortable table.

vagrant hanging about at the entrance to the hotel.