Swan Novo Hamburgo
Avenida Doutor Maurício Cardoso, 303
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10 nights, 2 adults
Includes taxes and charges
10 nights, 2 adults
Includes taxes and charges
Why people book this hotel
“The room was spacious with a lovely city view, a large and comfortable bed and s…”
“Bed sheets were changed only ONCE and that should be illegal”
“Smartv on the room and breakfast”
“Breakfast was nice, nothing exagerated, but everything was fresh ans tasty”
“Only good things here are the awesome breakfast and the garage with smiling and …”
“Breakfast was great and the staff nice”
“location and food is very good”
“Cleaning staff is not professional, we had to ask three times for the right amou…”
Overview
Situated just 1 km from Novo Hamburgo’s city centre, Swan Novo Hamburgo offers modern rooms with Wi-Fi and cable TV. Facilities include an indoor swimming pool and a games room. The rooms of Swan Novo Hamburgo are decorated with warm tones. All rooms are equipped with air conditioning, a minibar, and a work desk. They offer a pillow menu, and room service is available 24/7. Guests can enjoy a work out in the gym. Swan Novo Hamburgo also features a dry sauna, a steam sauna, and a 24-hour reception. The Irius Gastronomia restaurant serves national and international cuisine in an intimate setting. The bistro also offers an extensive international wine list. Historic and cultural street Rua General Osório is just a 5-minute walk away.
Traveller reviews
Carla
solo_traveller
June 24, 2026
The view of my window, you see the city!
andrea wallerstein
family_with_children
February 3, 2026
“very nice”
the place
Magnolia
couple
April 19, 2025
Hotel grounds were beautiful. Very impressive reception and the panoramic lifts overlooking were amazing. The room was spacious with a lovely city view, a large and comfortable bed and shower room was large with very good shower.
Stefano Walter
family_with_children
April 4, 2025
“Worst experience ever”
We booked 10 nights in this "hotel" therefore this is a comprehensive review. Only good things here are the awesome breakfast and the garage with smiling and helpful guys. 1. Check in was the first red flag as we were asked to pay the whole amount in advance and that really felt out of place in a (supposedly) 4 star hotel 2. One elevator was out of service for the entire duration of our stay: only one elevator in service for 18 floors 3. We were lucky enough to be on the 4th floor so we used the stairs on a regular basis, even if that meant everyday going thorugh rubbish, carts, boxes and food leftovers. Never seen hotel stairs in such a bad shape 4. Bed sheets were changed only ONCE and that should be illegal. We know that for sure as I had a little wound in the right ear on the first day so we were wondering how many days would pass before they would actually change the bed sheets. When we complained, we were told that we didn't put the dedicated tag on the bed in order to ask for a change (not true of course) and how is that even possible in a 4 star hotel? 5. Cleaning staff is not professional, we had to ask three times for the right amount of towels and they will give you only one face towel per room anyway 6. The suite was out of the 80s and a scam. City view? Just a rooftop. Kitchen? No dishes, no pots, no pans. Absolutely useless. Bathroom? No beauty kit, no glass for toothbrushes, mold in the bath tub. Air conditioning? Only on/off and freezing cold that meant switching it on and off every 30 minutes in order to survive 7. Swimming pool just for decoration, we understood that as soon as we saw a hose to fill it. 8. We decided to make two nights on the seaside and we asked for a little discount, given their mishaps and the simple fact that they didn't have to clean the room for two days. Denied 9.
Guilherme
solo_traveller
June 17, 2024
Smartv on the room and breakfast
afrohlich
couple
March 19, 2024
“Good location and nice staff”
Breakfast was nice, nothing exagerated, but everything was fresh ans tasty
Antonio
solo_traveller
March 17, 2024
“The best hotel in town”
This is the best hotel in town. Unfortunately they are renovating it. So before booking better make sure if all the works are done. In any case the quality is still good.
Miyabara
extended_group
May 19, 2023
Breakfast was great and the staff nice
jianxia
couple
March 9, 2023
“I think as best hotel in novo Hamburgo , need to improve the furniture and bed in room”
location and food is very good
lia
family_with_children
June 23, 2022
“Hotel with great structure but needs mire warmth”
Good spacious room beautiful view. Hotel with great structure.
Facilities
Accessibility
Wheelchair accessible
Activities
Indoor pool (seasonal), Steam room, Fitness, Personal trainer, Sauna, Games room, Solarium, Massage, Billiards, Indoor pool, Temporary art galleries, Happy hour, Live music/performance
Cleanliness & disinfecting
Guests have the option to cancel any cleaning services for their accommodation during their stay, Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning
Food & Drink
Coffee house on site, Kid meals, Wine/champagne, Snack bar, Breakfast in the room, Bar, Restaurant, Breakfast options
Food & drink safety
All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas, Food can be delivered to guest accommodation
General
WiFi available in all areas, Minimarket on site, Pets allowed, Facilities for disabled guests, Family rooms, Non-smoking rooms, Non-smoking throughout, Air conditioning, Designated smoking area, Allergy-free room, Heating, Safety deposit box, Lift
Internet
WiFi, Free WiFi, Internet services
Outdoors
Garden, Terrace, Sun terrace, Outdoor furniture
Parking
Parking on site, Private parking, Parking garage, Accessible parking, Parking
Physical distancing
Physical distancing rules followed
Pool and wellness
Swimming Pool, Rooftop pool, Pool/beach towels, Pool cover, Sun loungers or beach chairs, Swimming pool
Safety & security
Key card access, CCTV in common areas, CCTV outside property, Fire extinguishers
Safety features
Access to health care professionals, Thermometers for guests provided by property, Face masks for guests available, Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available
Services
Shuttle service, Pet basket, Pet bowls, Daily housekeeping, Shuttle service (additional charge), Airport shuttle (additional charge), Shared lounge/TV area, Fax/photocopying, Luggage storage, 24-hour front desk, Room service, Meeting/banquet facilities, Airport shuttle, Business centre, Laundry, Dry cleaning
Deluxe Room
This air-conditioned double room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 1 bed.
Deluxe Room
This air-conditioned double room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 1 bed.
Luxury Double Room with a Double Bed
With upscaled décor, this spacious, air-conditioned room features a TV with cable channels, a desk, minibar and private bathroom with a marble countertop, hot shower and hairdryer.
Superior Double Room
This air-conditioned room features a TV with cable channels, a desk, minibar and private bathroom with a hot shower and hairdryer.
Superior Queen Room
This air-conditioned double room includes a flat-screen TV with satellite channels and a private bathroom.
Standard Double or Twin Room
This air-conditioned twin/double room includes a flat-screen TV with satellite channels and a private bathroom.
Luxury Twin Room
With upscaled décor, this spacious, air-conditioned room features a TV with cable channels, a desk, minibar and private bathroom with a marble countertop, hot shower and hairdryer.
Twin Room
This air-conditioned twin room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 2 beds.
Standard Suite
This suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The suite's kitchen, which features kitchenware and a microwave, is available for cooking and storing food. The air-conditioned suite provides a flat-screen TV with satellite channels, a minibar, a seating area and a dining area. The unit offers 2 beds.
Standard Suite
The air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a hairdryer. The suite's kitchen, which features kitchenware and a microwave, is available for cooking and storing food. The suite features a minibar, a seating area, a dining area, a wardrobe, as well as a flat-screen TV with satellite channels. The unit has 2 beds.
Suite
This suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a hairdryer and free toiletries. The suite's kitchen, which has kitchenware and a microwave, is available for cooking and storing food. The suite features air conditioning, a minibar, a seating area, a dining area, as well as a flat-screen TV with satellite channels. The unit has 2 beds.
Suite with City View
This suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The suite's kitchen, which features kitchenware and a microwave, is available for cooking and storing food. This air-conditioned suite comes with a dining area, a flat-screen TV with satellite channels a minibar and a seating area. The unit offers 2 beds.
Superior Suite
This suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The suite's kitchen, which features kitchenware and a microwave, is available for cooking and storing food. The suite has carpeted floors, a seating area with a flat-screen TV with satellite channels, air conditioning, a minibar, as well as a dining area. The unit has 2 beds.
Hotel Policies
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