Lovely big rooms, great location and the Onsen provided lots of choices - sulphuric, salt, iron baths for example. There was a deer outside the open Onsen which my husband said was magical. Lovely town to visit.

“Very comfortable onsen hotel in great location”

It’s in a great location near the bus stop. There are great amenities and it was good to try the variety of baths. Our room was spacious and comfortable and the bathroom was large.

“Exceptional onsen”

Onsen facilities some of the best we've seen

The onsen is very nice and the outdoor bath is very good.

“Nice hotel”

Friendly staff.

“It was ok. Nothing remarkable. Will try other onsens next time”

I wanted a more exclusive service. The meals while many stations food was not great.

Food / room / onsen outdoor

“The Grand Hotel is more like a not so grand cruise ship”

The onsens were beautiful, especially the larger outdoor one with large sauna.

“We had a wonderful stay with our family. The staff were very courteous and welcoming, and the location was excellent. A”

“Great onsen resort !”

Superb breakfast and dinner (buffet) High quality and variety of choice. No need to eat out side hotel. Onsen was big and wide, room was clean and spacious. Also located not far from tourist spot. Great !

“A serene onsen retreat with excellent service, delicious buffets, and relaxing rooms.”

Onsen: Absolutely loved the onsen! The hotel offers a large onsen area with a variety of baths to try, including iron, salt, and sulphur baths. The outdoor onsen is especially serene, surrounded by beautiful scenery—just like the pictures. Dinner & Breakfast: The buffet dinner and breakfast offered an impressive variety. The hotel even provides a map to help guests navigate the area, which was a thoughtful touch. Location: While there may be hotels closer to Hell Valley, we appreciated this location at the end of Onsen Street. It provided a perfect starting point to explore the street at a leisurely pace before reaching the Hell Valley scenic area. Service: The staff were experienced, professional, and attentive throughout our stay. Room: We stayed in the futon rooms, and it was one of the best sleeps of our trip—very comfortable and relaxing.

“We love the outdoor onsen , the dinner n the location .”

Very close to shops n bus stop . Only 3 mins walk . Super convenient. Near the hell valley too . I love the public onsen and they change the man and women onsen alternate day so that we can enjoy different outdoor onsen . Love the water fall outdoor onsen . Great experience . The dinner cost 7700 yen if you can eat crab then should give it a try .

The outdoor onsen

“Very nice hotel 100% recommended”

The staff were so helpful, it had a bar to rest in after a long day out, the food in the restaurant is buffet style and has everything you could want

Good onsen

“Central hotel with good facilities”

Very helpful receptionist helped with online bus booking. Lovely Onsen. Staff generally helpful.

“Excellent onsen water quality”

It seems someone was smoking in a non smoking room. It is a bit cigarette- smelly

Breakfast and dinner. Fancy Onsen!!

“The hotel is old and dirty。 I will not be recommending this hotel。”

Onsen is ok.

“A comfortable well located hotel in Noboribetsu Onsen.”

Lovely location in the thermal area of Noboribetsu Onsen, close to bus station. Spacious, comfortable newly renovated room with our own onsen bath with view into trees. Very comfortable bed. Buffet style dining had many options and was enjoyed. We appreciated the Yuyu liner bus service which we used to travel from Sapporo to the Grand Hotel made the journey convenient.