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The Maples Niseko

Hotel

1-4-5-41, Niseko Hirafu, Kutchan-Cho

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hotel

Why people book this hotel

Great location
9 mentions

Centrality of the location

Location is perfect

Friendly staff
8 mentions

The staff really go the extra mile to make you feel welcome and comfortable

The staff is wonderful, they attended my questions and requests during the stay,…

Comfortable rooms
6 mentions

Lovely spacious apartment and very well equipped kitchen

The apartment was spacious, modern, and well-equipped—perfect for a family

Clean rooms
2 mentions

The housekeeping is quite limited—light service every 2 days, and even the major…

Clean new facilities

Overview

Boasting ski-to-door access, The Maples Niseko is set in Niseko, a minute's walk from Niseko Grand Hirafu. All rooms feature a dining area and a kitchen with a dishwasher. The private bathroom comes with free toiletries. The hotel features a cafe and a restaurant. Ski equipment storage, 24-hour front desk service and an on-site concierge are available for guests to use at their leisure. Hirafu Gondola is 7 minutes on foot from the property. New Chitose Airport is 81 km away. Currently there is no front desk or concierge during summer.

Traveller reviews

L

Laura

family_with_children

April 1, 2026

8

Spacious ski-in ski-out apartment hotel

Lovely spacious apartment and very well equipped kitchen. We really liked the living area and sofas in particular. Great to have the washing machine and dishwasher and we really appreciated that both washing powder and dishwashing detergent were provided. Lovely coffee machine too! Very comfortable beds and plenty of storage cupboards. Fabulous view of Mount Yotei through the huge windows. Excellent to have ski-in ski-out and the ski lockers downstairs.

B

Bridget

family_with_children

March 21, 2026

10

Perfect ski in, ski out hotel

The staff really go the extra mile to make you feel welcome and comfortable. The shuttle around town was fabulous. Bed was comfy, rooms were spacious, nice to have full size fridge.

J

James

extended_group

March 16, 2026

9

Year 2 at The Maples was Twice As Nice

Centrality of the location. Quality of the accommodation. Proximity to the ski slope. Italian pizzeria - excellent.

D

Diego

solo_traveller

March 10, 2026

10

Cosy and perfect location!

The staff is wonderful, they attended my questions and requests during the stay, Direct access to sky track is amazing!

H

HAOYU

extended_group

December 15, 2025

10

The service was excellent, it felt like a home away from home!

T

Tom

couple

December 9, 2025

9

Very comfy, close to slopes and amenities. Staff are lovely.

P

Pollen

family_with_children

April 6, 2025

8

Location is perfect.

E

Esther

family_with_children

April 4, 2025

8

Very good

Kitchenette is fully equipped and u can do ur laundry

B

Brendon

family_with_children

April 2, 2025

8

Perfect location and amazing staff, with just a few comfort tweaks needed for a flawless stay

We had an incredible family ski trip staying at Maples Niseko. The apartment was spacious, modern, and well-equipped—perfect for a family. The location is unbeatable, with true ski-in/ski-out access and just a short walk to restaurants, shops, and rentals. The absolute highlight was the staff—every single one of them was amazing. They consistently went above and beyond to help us with everything from lift passes to local tips. This includes the flawless online guest service staff that helped link all the ski packages and transport services together. Their warmth and attentiveness made our stay feel really special. That said, there were a couple of small drawbacks. The housekeeping is quite limited—light service every 2 days, and even the major service every 4 days wasn’t quite up to the proper cleaning standard you’d normally get at a hotel. Also, the beds were quite firm and not very comfortable. Despite these minor issues, we still had a fantastic stay and would happily return. Just a few tweaks and it would be truly perfect.

J

Jenny

family_with_children

April 1, 2025

10

Amazing stay

Great hotel Very spacious room Comfortable beds Great location for skiing straight out

C

Chris

family_with_children

March 31, 2025

6

The stay was good, but I was expecting some fitness facilities. There aren’t any.

R

Rebecca

family_with_children

March 28, 2025

10

Perfect stay, perfect location, lovely staff

n/a

P

Peta

extended_group

March 28, 2025

9

Great location for skiing/snowboarding in Grand Hirafu, would stay again

We stayed with a large group requiring two two-bedroom apartments, four people in each apartment. The room facilities exceeded our expectations, and we didn't realise each room had an on-suit, meaning there were no shared bathrooms— amazing! The shared space was big enough and comfortable for four people. We came for the snow, and the ski-in ski-out from the locker room was amazing - come out onto a green/learners runs with easy access to lift and gondolas to venture out. great location central to town.

E

Eamonn

couple

March 25, 2025

10

Thorougly enjoyed our stay

Y

YEW SOON

family_with_children

March 20, 2025

8

Overall, excellent stay marred only by the incident with housekeeping. Hope to hear back from the mgmt of Maples soon.

Convenience! Ski-in, ski-out resort with seamless one-stop service (rental and return of ski equipment, airport transfers) all arranged via hotel concierge.

L

Lucy

extended_group

March 14, 2025

10

Location

R

Richard

family_with_children

March 11, 2025

10

Convenient location. Literally just near the family chair at Hirafu. Near ACE gondola too. I can do night snowboarding/skiing until 7pm and just jump right to this place. Our place has nice view and lots of space.

T

Tammy

couple

March 6, 2025

10

Mind blowing

Maples was absolutely sensational, staff, view, location. Rooms spot on. We fell in love with the place. See you next year

P

Philip

extended_group

March 2, 2025

10

Perfect place to stay for a ski holiday in Niseko

Clean new facilities. Great staff. Ski in/out hotel

S

Shirley Tan

couple

February 16, 2025

9

Lovely and convenient property - can’t wait to go back

Beautiful property, convenient ski in ski out and helpful staff

Facilities

Activities

Fitness centre, Golf course (within 3 km), Skiing, Spa and wellness centre, Hiking, Spa facilities, Spa lounge/relaxation area, Fitness, Yoga classes, Fitness classes, Fitness/spa locker rooms

Food & Drink

Restaurant, Bar

General

Family rooms, Non-smoking rooms, Heating, Lift, Safety deposit box, WiFi available in all areas, Non-smoking throughout, Air conditioning

Internet

WiFi, Free WiFi, Internet services

Parking

Parking, Free parking, Street parking

Safety & security

Key card access

Services

Shuttle service, Vending machine (drinks), Airport shuttle (additional charge), Lockers, Shuttle service (free), Airport shuttle, Laundry, Fax/photocopying, Luggage storage

Ski

Ski equipment hire on site, Ski-to-door access, Ski storage

2 Bedroom Penthouse Suite

This spacious apartment comes with 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. Guests can make meals in the kitchen that features a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment features a flat-screen TV with streaming services, a washing machine, soundproof walls and a tea and coffee maker. The unit has 4 beds.

Max 6 guests 70 2 bedrooms 2 bathrooms
2 Bedroom Premier Suite

This spacious apartment is comprised of 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. In the kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. This apartment is air-conditioned and features a flat-screen TV with streaming services, a washing machine, soundproof walls and a tea and coffee maker. The unit offers 4 beds.

Max 6 guests 125 2 bedrooms 2 bathrooms
2 Bedroom Suite

This spacious apartment consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. Meals can be prepared in the well-fitted kitchen, which is equipped with a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment provides air conditioning, a washing machine, soundproof walls, a tea and coffee maker and a flat-screen TV with streaming services. The unit offers 4 beds.

Max 5 guests 68 2 bedrooms 2 bathrooms
2 Bedroom Suite with Tatami Room

This spacious apartment comprises 1 living room, 3 separate bedrooms and 2 bathrooms with a shower and free toiletries. Meals can be prepared in the well-fitted kitchen, which comes with a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment features tatami floors, a seating area with a flat-screen TV with streaming services, air conditioning, a washing machine, as well as soundproof walls. The unit offers 4 beds and 2 futons.

Max 6 guests 102 3 bedrooms 2 bathrooms
2 Bedroom Yotei Penthouse Suite

This spacious apartment features 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and free toiletries. Meals can be prepared in the kitchen, which features a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment features air conditioning, a washing machine, soundproof walls, a tea and coffee maker and a flat-screen TV with streaming services. The unit has 4 beds.

Max 6 guests 145 2 bedrooms 2 bathrooms
3 Bedroom Penthouse Suite

This spacious apartment is comprised of 1 living room, 3 separate bedrooms and 3 bathrooms with a shower and free toiletries. The well-equipped kitchen features a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment offers a flat-screen TV with streaming services, a washing machine, soundproof walls and a tea and coffee maker. The unit offers 6 beds.

Max 8 guests 125 3 bedrooms 3 bathrooms
3 Bedroom Premier Suite (Dual Key)

This spacious apartment includes 1 living room, 3 separate bedrooms and 3 bathrooms with a shower and free toiletries. In the well-fitted kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment offers a flat-screen TV with streaming services, a washing machine, soundproof walls and a tea and coffee maker. The unit has 6 beds.

Max 8 guests 161 3 bedrooms 3 bathrooms
3 Bedroom Yotei Panorama Penthouse Suite

This spacious apartment comes with 1 living room, 3 separate bedrooms and 3 bathrooms with a bath and free toiletries. In the kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. This apartment is air-conditioned and has a flat-screen TV with streaming services, a washing machine, soundproof walls and a tea and coffee maker. The unit has 6 beds.

Max 8 guests 214 3 bedrooms 3 bathrooms
3 Bedroom Yotei Penthouse Residence

This spacious apartment features 1 living room, 3 separate bedrooms and 3 bathrooms with a bath and free toiletries. Guests can make meals in the kitchen that has a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment has tatami floors, a seating area with a flat-screen TV with streaming services, air conditioning, a washing machine, as well as soundproof walls. The unit has 6 beds.

Max 8 guests 266 3 bedrooms 3 bathrooms
4 Bedroom Yotei Penthouse Residence (Dual Key)

This spacious apartment is comprised of 1 living room, 4 separate bedrooms and 4 bathrooms with a bath and free toiletries. The well-equipped kitchen has a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment features tatami floors, a seating area with a flat-screen TV with streaming services, air conditioning, a washing machine, as well as soundproof walls. The unit offers 8 beds.

Max 10 guests 307 4 bedrooms 4 bathrooms
King Room with Roll-In Shower - Disability Access

Providing free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The spacious double room provides air conditioning, soundproof walls, a tea and coffee maker, a dining area and a flat-screen TV with streaming services.

Max 2 guests 34 1 bedroom 1 bathroom
Deluxe King Studio

Offering free toiletries, this studio includes a private bathroom with a shower, a bidet and a hairdryer. This studio is air-conditioned and has a flat-screen TV with streaming services, soundproof walls, a tea and coffee maker and a dining area.

Max 3 guests 41 1 bedroom 1 bathroom
Deluxe Studio

This studio is located on the 2nd-6th floor and has dining area. Please note that the maximum occupancy of the room includes all children and cannot be exceeded under any circumstances. For extra guests exceeding the room occupancy, guests will be asked to separate rooms and additional charges will apply. Guests may not be accommodated if there is no availability. The restaurant is closed from April 27 to November 30, breakfast will not be available during these dates.

Max 3 guests 41 1 bedroom 1 bathroom
Penthouse Studio

Offering free toiletries, this studio includes a private bathroom with a shower, a bidet and a hairdryer. In the kitchenette, guests will find a refrigerator, kitchenware, an oven and a toaster. The spacious studio offers air conditioning, a washing machine, soundproof walls, a tea and coffee maker and a flat-screen TV with streaming services.

Max 3 guests 59 1 bedroom 1 bathroom
Superior Studio

This studio is located on the 2nd-6th floor and features an electric kettle, toaster and dining area. Please note that the maximum occupancy of the room includes all children and cannot be exceeded under any circumstances. For extra guests exceeding the room occupancy, guests will be asked to separate rooms and additional charges will apply. Guests may not be accommodated if there is no availability. The restaurant is closed from April 27 to November 30, breakfast will not be available during these dates.

Max 2 guests 35 1 bedroom 1 bathroom
Superior Studio (Level 1)

This studio has a oven, kitchen and dining area. Please note that the maximum occupancy of the room includes all children and cannot be exceeded under any circumstances. For extra guests exceeding the room occupancy, guests will be asked to separate rooms and additional charges will apply. Guests may not be accommodated if there is no availability. The restaurant is closed from April 27 to November 30, breakfast will not be available during these dates.

Max 2 guests 34 1 bedroom 1 bathroom

Hotel Policies

Check-inFrom 15:00 to 18:00
Check-outFrom 00:00 until 10:00
Cancellation & prepaymentCancellation and prepayment policies vary by room type. Please check your booking details before finalizing.
Accepted credit cardsThe hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine printThe property requires a deposit payment. Instruction will be sent by e-mail after the booking. Guests who wish to use baby cots are required to make a reservation in advance. Charges apply. Additional guests outside the standard number of pax per each apartment category, will incurred an additional cost of Y7,000 per night. A room or apartment change may be required during your stay to accommodate your booking. Guests can request bedding for each bedroom in the apartment (subject to availability). If no bedding requests are provided prior to 14 days of arrival, all bedding will be set up as 2 single beds. Extra futon bedding may be added to some apartments (charges apply). Please contact the property for the detail. For guests staying during the summer season, please be informed that reception is open from 09:00 to 18:00. Guests arriving after check-in hours (18:00) must inform the property in advance.Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Last updated: Apr 11, 2024, 10:43 AM

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The Maples Niseko - 4 Star Hotel in Niseko