Great wait staff, friendly service Shower door in room 220 not functional

“Great location but hotel is a bit tired - need a refresh in decor”

“Lovely property”

Fantastic location, great food at the bar/lounge

“Disappointing”

Prior to our stay, I contacted the hotel and specifically requested a room in the main building, as it is the only building equipped with an elevator. I was travelling with my mother, who has mobility issues, and this accommodation was essential. During a phone conversation, Kim assured me that the booking had been updated and that my request had been accommodated. Had this not been possible, I would have cancelled the reservation and made alternative arrangements. Upon arrival, however, I was informed that the requested room was not available, despite the prior confirmation. The receptionist's attitude was unprofessional and discourteous. She stated that the hotel does not guarantee room placement in the main building, directly contradicting the assurance I had received before arrival. To make matters worse, we were assigned a basement-level room adjacent to the parking lot that required navigating multiple stairs to access. Given my mother's mobility limitations, this made reaching the room difficult and physically painful for her. The room also offered very little privacy, as people parking their vehicles could easily see directly into it. As a result, we were unable to keep the windows open without compromising our privacy. This experience was particularly disappointing because the accessibility concerns had been clearly communicated in advance, and I had received explicit confirmation that appropriate accommodations would be provided. The hotel's failure to honor this commitment caused significant inconvenience and discomfort during our stay.

“A relaxing stay in a pretty location.”

Excellent location and well-themed hotel

“I had a dream stay in a very elegant hotel”

Very central, elegant furnishings, warm and helpful service.

Great location...

“Great”

Location

Location is excellent. Staff was great. Breakfast in the restaurant downstairs was amazing.

Location, staff was very good. Loved the lounge. Parking was great as well.

Loved everything. From the staff to the accommodations all was top notch. I could have stayed in that bed for a week. Food was excellent and the service was excellent.

“Okay but I prefer Queens landing”

Great location and nice lobby

Beautiful historic hotel in the heart of NOTL. Has pool, hot tab, on-site parking, and a restaurant. Rooms were very spacious and well-decorated. We enjoyed our stay a lot

“We had an absolutely perfect getaway.”

Everything, the staff was wonderful and the location was perfect for parking the car and exploring the town on foot. The room was excellent and clean.

“Mid 70's aged honeymooners received an experience which we shall treasure for the rest of our lives”

The room with fireplace was superb... The "Champagne" welcome was lovely! Roses on the pillow at bedtime was that "special touch" Pool/Hot tub was great... Desk staff and the concierges were impeccably presented, knowledgeable, courteous and exceedingly polite...Superior by any measure...

Everything was just normal.

“A great place to stay in Niagara-on-the-Lake”

Great location, great staff, great food.... Will stay there again next time I visit Niagara-on-the-Lake

“Awesome Energy!”

The ambiance and history was why we went! Great restaurants and High Tea felt so...authentic! Great energy and had the pool to ourselves!

The pillows, the spa

“It was a good break during a work trip.”

The location was excellent and the Hotel traditional and quaint if you like that style. The staff were friendly but as a person travelling alone felt that the staff were not sure how to seat me or to make me feel comfortable, as probably used to couples or families.