“Great”

The cleanliness, the facilities and everything the hotel had to offer.

“Nice getaway”

Amazing interial courtyard with real trees, hot tub swimming pool great Irish pub on site

“The best hotel In Niagara Falls”

it is the best place to stay with kids

It's a beautiful hotel especially the courtyard view. Theirs lots to do with the family without having to leave the hotel on cold days.

This was the most amazing hotel we have ever stayed in. The facilities are so clean, family pool is great for young kids as it is not too deep, the rooms are comfortable and the beds and pillows are really cozy and clean. The rooms are SO clean, comfortable and modern, there is a "play place" area, staff are so friendly and check in and out was a breeze! The front desk gave our kids cards for the arcade, the restaurant had amazing food. We are SO happy with our stay! Definitely returning! The location is great too as all amenities are close by and walkable!

“Very pleasant.”

All good. Nice to have a good restaurant on site.

“We love staying here”

We love this hotel and its our 2nd time staying here. Unfortunately the sink in our room was draining really slowly and kept clogging. We love the pool and indoor playground however the playground was very dirty and dusty. All the staff were amazing and friendly.

“Family friendly, indoor courtyard perfect in winter”

Our family of 4 had a great time here mid-March 2026. It was super busy due to March break. There seemed to be many groups of families or sports teams visiting, so expect big crowds, especially during holidays. Though crowded, we still had a positive experience overall. Check in was easy. The room was standard, i.e. decently clean and comfortable. Room was maintained/tidied up with towels refreshed daily. Staff were working hard to keep guests happy. Our room was on the ground floor facing the back parking lot. We had no issues with it and found it relatively quiet. Just don't open the curtains if you want any sort of privacy. The rooms facing the courtyard would have heard the very loud crowds all day. Parking was plentiful and cost was $20 per night. The whole place is certainly family friendly, being the most fun for kids under age 10 I"d say. We enjoyed a couple hours in the courtyard every day. They had board games you can borrow, colouring pages, a few mildly organized "competitions"" hosted by staff at fixed times e.g. very casual mini golf game or colouring contest. The fact that it's an indoor courtyard is nice, bit of an oasis from winter weather with its tropical plants and full glass ceiling. The centrepiece of the courtyard is the pool and two hot tubs, plus a bit of lounging space around them, which are all fully enclosed by a fence with gates. The pool is about 1.5metres deep at its deepest. Pool towels were available and replenished frequently. Hot tubs are a nice temperature for adults. Please respect the rules and exercise plenty of caution, especially when it comes to keeping your children safe. Alongside the pool area there's a mini golf green with a few holes, an indoor play structure (i.e. like a McDonald's playground), and lounge areas with chairs and tables, all for guests to use first come first serve. We did not buy any food or drinks or arcade passes, but they have a few options.

“March Break 2026”

Location

“Comfy bed. Clean. Pool and sauna good if not too many kids”

Comfy bed. Clean room with shampoo... Pool and sauna was good but could be hotter. Last time I came there was a kids hockey team and way too many kids in both unsupervised. Why I came back again to relax with less people. Told them should advise if big group. She felt bad and gave me a free breakfast couple. Tyou

Pool and jungle gym. Plus the new mini putt course

“Staycation”

All around this is a very cool hotel, especially for a best Western. Our child enjoyed all the amenities, mini putt, pool, hot tub, play place and arcade. Everyone was very friendly and there was an overall cool vibe to this hotel.

Very good staff specially the lady on duty when we check in her name ezy she is very accomodating .

“We'll be back”

Hotel amenities were great, plenty of things to do for the kids, great seating throughout the courtyard, no complaints.

Pool, room, ameneties

“What is good for business for customer expectations, for me as a customer isn't that great”

Pool and playground for my child

“This hotel was worth the stay with amazing view of the courtyard area.”

Breakfast which was included was our hotel stay had very limited selection of meals. So was a bit disappointed with that.

“Not memorable aside from the breakfast”

Staff were nice. The rooms were small but clean. Washrooms reminiscent of a cruse ship. The breakfast vouchers were soo worth it! The breakfast was huge and amazing for the family. Our room was cold, they had someone bring a heater and it worked amazing. Decent place for a temporary stay 2 days max.

“We enjoyed it.”

The room was clean, comfy. The atmosphere of the hotel was nice, breakfast was good. Kids enjoyed the arcade.