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Ebony Mara

Apartment

Kaplong - Narok - Maai Road

Price unavailable
Price unavailable
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hotel
hotel

Why people book this hotel

Clean rooms
1 mentions

To make matters worse, the kitchen cabinets were dirty and clearly not cleaned b…

Friendly staff
1 mentions

When we raised these concerns with the host, instead of resolving the issue, she…

Free Wi‑Fi
1 mentions

Nice serene environment, sufficient water, stable WiFi

Overview

Set in Narok, Ebony Mara offers accommodation with a balcony. This property offers access to a terrace and free private parking. The accommodation offers full-day security and room service for guests. Featuring free WiFi, the units have a washing machine and a flat-screen TV. There is a fully equipped kitchenette and a private bathroom. A minimarket is available at the apartment. Guests can also relax in the garden. The nearest airport is Mara North Conservancy Airstrip Airport, 99 km from the apartment.

Traveller reviews

S

simon

couple

May 12, 2025

1

Terrible Experience – Avoid This Place! The house was missing basic essentials like cutlery, sufurias (cooking pots), a cooking pan, and even a tea sieve. To make matters worse, the kitchen cabinets were dirty and clearly not cleaned before our arrival. When we raised these concerns with the host, instead of resolving the issue, she called the caretaker on speakerphone and began arguing with him in front of us. I calmly asked her to handle the situation privately and provide a solution. To our shock, she then instructed the caretaker to knock on our door repeatedly and, if we didn’t open, to disconnect the electricity from the main switch—a threat she actually followed through with. She then demanded we vacate the house, despite it being almost midnight. We had no choice but to leave the premises in the middle of the night. It was an incredibly unsafe, unprofessional, and distressing experience. Do not consider staying here. You’re better off looking elsewhere.

M

Mary

couple

December 13, 2024

10

Accessibility to the place and it felt more like home

M

Morrison

solo_traveller

December 2, 2024

6

NA

N/A

S

Simbah

couple

November 2, 2024

7

Just my two cents to make the place even better.

Nice serene environment, sufficient water, stable WiFi.

Facilities

Cleanliness & disinfecting

Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety

Delivered food is securely covered, All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas, Food can be delivered to guest accommodation

General

Minimarket on site, WiFi available in all areas, Non-smoking rooms, Soundproof rooms, Heating, Non-smoking throughout, Designated smoking area, Bicycle parking

Internet

WiFi, Free WiFi, Internet services

Outdoors

Garden, Terrace, Outdoor furniture

Parking

Parking, Free parking, Parking on site, Private parking

Physical distancing

Cashless payment available, Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas

Safety & security

24-hour security, CCTV in common areas, CCTV outside property, Fire extinguishers

Safety features

Access to health care professionals, Staff follow all safety protocols as directed by local authorities, First aid kit available

Self check-in

Passport/ID information collected online before you arrive

Services

Daily housekeeping, Grocery deliveries, Room service, Laundry, Barber/beauty shop, Ironing service, Private check-in/check-out, Trouser press

Transport

Public transport tickets

One-Bedroom Apartment

The apartment has 1 bedroom, 1 bathroom and a kitchenette. The apartment's kitchenette is available for cooking and storing food. This apartment features a washing machine, a flat-screen TV and a terrace. The unit has 1 bed.

Max 2 guests 150 1 bedroom 1 bathroom
One-Bedroom Apartment

The apartment features 1 bedroom, 1 bathroom and a kitchenette. The apartment's kitchenette is available for cooking and storing food. Featuring a terrace, this apartment also offers a washing machine and a flat-screen TV. The unit offers 1 bed.

Max 2 guests 150 1 bedroom 1 bathroom

Hotel Policies

Check-inFrom 15:00 to 18:00
Check-outFrom 08:00 until 11:00
Cancellation & prepaymentCancellation and prepayment policies vary by room type. Please check your booking details before finalizing.
Accepted credit cardsThe hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine printThis property will not accommodate hen, stag or similar parties. Managed by a private host
Last updated: Apr 11, 2024, 11:22 AM

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Ebony Mara - 4 Star Hotel in Narok