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Grand Heritage Hotel

Hotel

N-15, Naran, Mansehra, Khyber Pakhtunkhwa 21300

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hotel

Overview

Set in Nārān, Grand Heritage Hotel offers 2-star accommodation with a garden, a terrace and a restaurant. The accommodation offers room service and a 24-hour front desk for guests. At the hotel, rooms include a wardrobe and a flat-screen TV. All rooms are equipped with a private bathroom with a shower, free toiletries and slippers. The units at Grand Heritage Hotel come with a seating area. The nearest airport is Gilgit Airport, 231 km from the accommodation.

Traveller reviews

A

Asif Ahmed

family_with_children

August 10, 2021

4

This hotel is officially not working under the booking.com. if you call the property. It will not work. I have booked. 3 family suits for a night stay. Before booking was confirmed i got an issue with my card authorisation and therefore i received a msg from booking.com to transfer the on a booking.com account no so that i get a confirmation of my reservation. Iv transferred the account balance i received on. Times later i got a confirmation email the your reservation has been confirmed. When i arrived at hotel. They give only 3 room but as per booking i supposed to have 6 bedrooms.. i have shown my booking on booking.com app at hotel reception. What they answered me was an alarmed to my mind that we are not registered on booking.com. and we have no link to any online booking app.. they said we got a booking request from another client on my name.. the amount i transferred to a person eho texted me on booking.com app is actually seemed to be a middle man. He transferred the 80% of the amount i transferred to him. So hotel has sent a confirmation.. i called on that no to sort out the matter and ask hitel to handover me another 3 room as per reservation i received. They gave me 3 rooms. And they until we receive the amount for the 3 extra rooms we are giving you we will not let you check out. I front kf my family it was more than embarrassing that i had to face this such stuff. In shot hotel management said me that its just an scam to you. And until we receive the amount you won't be going out of the hotel. Thing become scary. I ask that person to handle this matter. He agreed to pay and hotel management and i myself sorted out on conclusion that i will not be paying a single penny instead of the amount I'm liable of to pay. I booked 3 family suit for PKR. 62427. I transferred PKR .32427 and PKR.30000 was remaining. Next morning when i came to check out. Hotel manager started screaming on me that the person i not picking up a call.

Facilities

Food & Drink

Restaurant, Breakfast options

Outdoors

Garden, Terrace

Parking

Free parking, Parking on site, Private parking, Parking

Services

Room service, 24-hour front desk

Deluxe Double Room

Providing free toiletries, this double room includes a private bathroom with a shower and slippers. A seating area with a flat-screen TV, a private entrance and a terrace are provided in this double room. The unit offers 1 bed.

Max 2 guests0 1 bedroom 1 bathroom

Hotel Policies

Check-inFrom 14:00 to 00:00
Check-outFrom 00:00 until 12:00
Cancellation & prepaymentCancellation and prepayment policies vary by room type. Please check your booking details before finalizing.
Accepted credit cardsThe hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine printNo special policies listed.
Last updated: Apr 11, 2024, 5:28 PM

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