Best Western Hotel Plaza
Piazza Principe Umberto 23
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Why people book this hotel
“Excellent breakfast”
“Breakfast choice was limited but the continental style breakfast was good qualit…”
“Central and convenient”
“Great location, not far from the Central Station and Piazza Garibaldi for the me…”
“Comfortable bed”
“The bed was comfortable”
“Very clean”
“The rooms were clean and exactly like the description, comfortable and perfect f…”
“Staff at breakfast friendly and helpful”
“The breakfast was good and the staff serving it were super friendly and helpful”
“Reasonable choice for breakfast”
Overview
This property offers a Special Protection Program, a strict program of precise safeguards dedicated to our guests and our staff. Just 200 metres from Central Station, Best Western Hotel Plaza offers a host of modern amenities and free Wi-Fi throughout. Enjoy a generous breakfast buffet on the rooftop terrace. This smart hotel is housed in a 19th-century building, which has been completely restructured. The guest rooms come with air conditioning and an LCD TV. Some rooms include a balcony. A buffet breakfast can be purchased, and is provided on the terrace. From here, admire a beautiful view of Castel Sant' Elmo and Certosa San Martino. The café provides simple Neapolitan dishes, brunches, and business meals. At the Hotel Plaza you are close to the Metro and Circumvesuviana trains. It offers shuttle buses to the port of Naples and Capodichino Airport at an extra cost. There is a great team of multilingual staff available 24 hours a day to make sure your stay goes smoothly. Personal computers are available to hire free of charge.
Traveller reviews
YEH GRACE
couple
May 12, 2026
“Room design is very good decide”
Wi-Fi with high speed, breakfast is good
James
couple
April 30, 2026
“Naples is a dump.”
Excellent breakfast. Comfortable bed.
Edmond
solo_traveller
April 30, 2026
“Middling quality in a run-down area”
The bed was comfortable. The balcony door was almost soundproof, muffling the noise from the street. Breakfast choice was limited but the continental style breakfast was good quality.
Anita
solo_traveller
April 27, 2026
“Easy and affordable”
Central and convenient
John Norman
solo_traveller
April 17, 2026
Great location, not far from the Central Station and Piazza Garibaldi for the metro lines and Circumvesuviana railway. Reasonable choice for breakfast.
Abdulsalam
solo_traveller
April 10, 2026
No iron machine available
Lavina
extended_group
April 5, 2026
Very clean
Fiona
couple
March 29, 2026
Staff at breakfast friendly and helpful
Celso Escobar
couple
March 16, 2026
Nice breakfast. Near the train station. Confortable beds and pillows.
david
extended_group
March 10, 2026
“A great location and tasty breakfast”
It is in a central location for the train station, tour pick up points and the main central areas to visit. Breakfast was very varied with a wide choice
Alina
extended_group
February 20, 2026
“Great Stay”
We booked 5 rooms for our group for one night and had a really nice stay overall. The rooms were clean and exactly like the description, comfortable and perfect for our short trip. We didn’t have breakfast included at first, but chose to pay for it there. The breakfast was good and the staff serving it were super friendly and helpful. It’s served on the 5th floor, and you have access to a terrace with a really beautiful view The location is excellent, only about a 7-minute walk from the central train station, which was very convenient for us. It’s also a nice walk to popular spots: about 20 minutes to the old town and around 12 minutes to L’antica Pizzeria da Michele, which we loved. The only small issue we had was with communication before arriving: we messaged the hotel a couple of times on Booking a few days before check-in and didn’t get a reply. It didn’t ruin our stay, but better responsiveness would make things smoother. All in all, we enjoyed our stay and would recommend this hotel if you’re looking for a well-located and comfortable place in Naples!
Wale
solo_traveller
February 19, 2026
“I enjoyed my stay in Napoli”
It’s a lovely arena
Stella
solo_traveller
January 19, 2026
“Good location, comfortable stay for one night before taking a train”
Good location close to the station, clean and comfortable
Fiona
solo_traveller
January 19, 2026
“Good option for when you want something clean, comfortable and centrally located in Naples”
Good breakfast buffet options. Rooms were clean and comfortable - very modern. Hotel very centrally located. Close to metro and central train station. Lots of good restaurants nearby.
JOHN
family_with_children
January 19, 2026
“Enjoyed the hotel, but the location is awful.”
The staff, hotel & food were fantastic.
Taiwo
couple
January 16, 2026
“Great”
Breakfast was good.
Bibita
family_with_children
January 10, 2026
Location, and the room
Kanchan
family_with_children
January 3, 2026
.
Piotr
solo_traveller
December 10, 2025
The hotel was absolutely fantastic! Everything was perfect, the staff were incredibly friendly, and the atmosphere felt warm and welcoming from the moment I arrived. The room was comfortable, quiet, and beautifully prepared. I genuinely enjoyed my stay and would happily come back again. Highly recommended!
Peter
extended_group
December 9, 2025
“Comfortable”
Location
Facilities
Accessibility
Wheelchair accessible, Toilet with grab rails, Emergency cord in bathroom
Activities
Fitness centre
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & Drink
Breakfast options, Bar, Breakfast in the room
Food & drink safety
Physical distancing in dining areas, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Delivered food is securely covered
General
Bicycle parking, Facilities for disabled guests, Family rooms, Lift, Pets allowed, Non-smoking rooms, Non-smoking throughout, Air conditioning, Designated smoking area, Safety deposit box, Soundproof rooms, Heating, Allergy-free room, WiFi available in all areas
Internet
WiFi, Free WiFi, Internet services
Outdoors
Terrace
Parking
Parking
Physical distancing
Physical distancing rules followed, Mobile app for room service, Screens or physical barriers placed between staff and guests in appropriate areas
Reception services
Invoice provided
Safety & security
Key card access, Security alarm, Smoke alarms, Fire extinguishers
Safety features
Staff follow all safety protocols as directed by local authorities, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available, Thermometers for guests provided by property, Face masks for guests available
Self check-in
Lockbox key collection at the property
Services
Shuttle service, Express check-in/check-out, Ironing service, Business centre, Laundry, Room service, Meeting/banquet facilities, 24-hour front desk, Fax/photocopying, Luggage storage, Tour desk, Concierge service, Private check-in/check-out, Shuttle service (additional charge), Trouser press, Lockers, Shared lounge/TV area, Daily housekeeping
Family Room
The family room provides air conditioning, a minibar and a safe deposit box. The unit offers 3 beds.
Superior King Room
This air-conditioned double room has a minibar and a safe deposit box. The unit has 1 bed.
Superior Twin Room
The double room features air conditioning, a minibar and a safe deposit box. The unit has 2 beds.
Superior King Room
This triple room is air-conditioned and features a minibar and a safe deposit box. The unit offers 2 beds.
Junior Suite with King and Queen Bed - Terrace
The quadruple room features air conditioning, a minibar and a safe deposit box. The unit has 2 beds.
Standard Double Room
This air-conditioned single room has a minibar and a safe deposit box. The unit has 1 bed.
Hotel Policies
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