We had a few complaints about some things and the manager solved them promptly. We were also able to get a room exchanged as we didn't like the first one offered

“High-quality, comfortable, operational hotel with friendly and helpful staff”

The hotel was very comfortable and clean. There were no small creatures in the room. The shower also had good hot water. The staff was very friendly and the cleaning was done nicely every day. We were treated really kindly and helped with everything. We were treated very kindly and helped with everything. I would really like to visit again - I warmly recommend the hotel to others too

I turned up and they said they did not have my booking

“Don't stay here”

The staff were friendly

“Satisfied with the room physical amenities reception staff, very dissatisfied with the waiting staff”

I liked that the hotel went over and above to deliver my desired amenities in the room. I actually got a complimentary upgrade because I wanted a room with a balcony, I got upgraded to a suite. I loved the service I received from Kevin, Monicah and Angeline.

food was excellent

“I had enjoyed the bar lounge. I love food there . The best I aet is steak 🥩”

Location cleanliness room friendly welcome Security is perfect.. and reception their very friendly warm welcome 🙏

“Good”

Professional staff throughout

Staff and meals perfect. Very clean rooms

“Perfect for a long stay.”

It was very beautiful and clean and pleasant. The staff were very friendly and professional. I’d come back to stay here.

“I was extremely happy and it was value for money”

The staff was very helpful and friendly. I needed an adaptor/plug to charge my phone because my one fits the South African plugs and the gentleman who stands by the door went to the Westside mall and bought one for me with no hassles. Im really impressed with that hotel. Looks rough on the outside because of the surroundings but once inside, its blissful. Top notch service and breakfast. The only request I could have with their breakfast is for them to add pork products to complete their spread.

The food on the first night was really good and it was all men serving us. They were great. On the second night it was diffrent staff, mostly women They were not as friendly or as helpful. All in all its a good hotel with good food.

“Same level as Merica now. Less expensive”

Visited many years ago but now they are lifted to a much higher level. The food is great.

The staff were wonderful, hot shower was good.

“Overall good.”

Good location and restaurant. I slept fine.

“Very disappointed the way I was treated was promised and paid for the executive room but was give a basic room”

Staff were helpful -friendly and polite

“Excellent place in Nakuru”

The hotel is beautiful. Our room was very large and cosy. Excellent food for variety and quality. Good position for going to Lake Nakuru NP.

Accommodation good Food was awasom Rooms are clean and comfortable

“Too noisy”

Convenient place, good staff, good restaurant

From the moment you enter the reception of this fantastic hotel you feel welcome. The staff are so polite and service minded that you lack words to thank them. When you arrive at the reception you meet a fantastic woman named "Angelina" who takes care of you in a professional manner. She really bears the name Angel because she was my angel to help and understand most things. She is without a doubt a great resource for the hotel. I got a room you can only dream of. Well-cleaned, large and full of everything. The restaurant offers a fantastic breakfast and they are open 24 hours with a buffet with local and other types of food.