Best Western Nairobi Upper Hill
2nd Ngong Avenue
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Why people book this hotel
“The staff, the facilities and the setting”
“I think this is a smart choice for anyone looking to plan a budget-friendly safa…”
“Great location”
“Location and staff”
“Breakfast was good”
“When I booked I booked only for accommodation without breakfast”
“Location was calm and quiet and highly friendly”
“Welcoming and helpfulstaff, clean rooms, great breakfast, and access to the swi…”
“Very affordable for a short night stay”
“good rooms with everything you need, nice pool and internal area, delicious omel…”
“Well located, nice, clean and spacious room”
“Lovely hotel, lovely people and very clean”
Overview
Featuring free WiFi, an outdoor pool, a fitness centre and a garden, Best Western Nairobi Upper Hill is set in Nairobi’s Upperhill district, within a 5-minute walk of Upperhill Medical Centre. All guest rooms at the accommodation have a seating area while some have a garden view. All units are fitted witha desk, a flat screen TV with satellite channels, telephone and electric kettle. All rooms in the property have a private bathroom that come with free toiletries and a shower. Best Western Nairobi Upper Hill features an onsite restaurant that serves a variety of European dishes. Guests can also enjoy a continental or full English/Irish breakfast. The property also has a 24-hour front desk and secured parking for its guests also a sun terrace. The nearest airport Jomo Kenyatta International Airport is within 26 minutes of the property. The accommodation offers airport shuttle services.
Traveller reviews
Lars
solo_traveller
June 12, 2026
Very affordable for a short night stay. Great to use the facilities next door at Fairview.
Zeddy
solo_traveller
June 5, 2026
Great location
deepani
couple
June 3, 2026
Almost everything :)
Joy
solo_traveller
May 31, 2026
“Comfortable, happy, convenient. Thank you so much.”
The staff, the facilities and the setting. Just lovely!
Mirza Shahzad
solo_traveller
May 27, 2026
“Staff and breakfast were amazing. It’s location was also excellent. There was only one issue related to room and washroo”
Location and staff
İPEK
solo_traveller
May 26, 2026
I used the Best Western Hotel as my main accommodation while switching between safari tours and beach arrangements. I think this is a smart choice for anyone looking to plan a budget-friendly safari trip.
Ilia
solo_traveller
May 26, 2026
good rooms with everything you need, nice pool and internal area, delicious omelette for breakfast, decent price
Damian
solo_traveller
May 21, 2026
no additional comments
Tony
solo_traveller
May 18, 2026
Service, location, amenities
Julia
solo_traveller
May 16, 2026
Well located, nice, clean and spacious room. Breakfast was good.
Camara
solo_traveller
May 15, 2026
“Clean, and friendly staff”
Location was calm and quiet and highly friendly. When I booked I booked only for accommodation without breakfast. I paid for breakfast on the night I arrived, but it seemed the staff in the restaurant were not fully aware that I had paid. I say so because every morning they will ask if I had paid for breakfast and I would be a little embarrassed. Staff could have avoided asking had they been updated in time. They could have served me and later found out whether I paid or not...they could have given me the benefits of the doubt.
DYRESS
extended_group
May 15, 2026
“Excellent stay. The Lady Receiptionist was par Excellent in her work and most friendly.”
Damian
solo_traveller
May 13, 2026
everything was ok
KEVIN
solo_traveller
May 13, 2026
Lovely hotel, lovely people and very clean.
Hiroko
solo_traveller
May 12, 2026
Welcoming and helpfulstaff, clean rooms, great breakfast, and access to the swimming pool and restaurants at the Fairview Hotel. They offer true value for money.
Mona
solo_traveller
May 9, 2026
“Convenient and comfortable.”
The room was good value and very convenient for attending a work meeting at the adjacent Fairview hotel which would have cost twice as much. The pool from Fairview is available as well as ordering from the Fairview restaurants and have them put on the bill. All the staff were extremely polite and helpful and went out of their way to be helpful. The airport shuttle was very convenient and done in a nice chauffeur driven car. Hotel also provided a basic iron and board in room upon request.
Njoki
solo_traveller
May 4, 2026
“The receptionist Melvine was extremely rude!”
Sarah
extended_group
April 27, 2026
“Amazing!”
Breakfast was delicious. Staff was very very helpful and kind!
Maya K Stewart
solo_traveller
April 25, 2026
Their breakfast selection was great
Chittilappilly
solo_traveller
April 23, 2026
No Airconditioner is the only issues
Facilities
Activities
Fitness centre
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & Drink
Breakfast options, Snack bar, Special diet menus (on request)
Food & drink safety
Food can be delivered to guest accommodation, Breakfast takeaway containers, Delivered food is securely covered, All plates, cutlery, glasses and other tableware have been sanitized
General
Minimarket on site, WiFi available in all areas, Non-smoking throughout, Designated smoking area, Family rooms, Non-smoking rooms, Lift, Safety deposit box
Internet
Internet services, WiFi, Free WiFi
Outdoors
Garden, Terrace, Sun terrace, Outdoor furniture
Parking
Parking on site, Accessible parking, Free parking, Parking
Physical distancing
Cashless payment available, Physical distancing rules followed, Mobile app for room service, Screens or physical barriers placed between staff and guests in appropriate areas
Safety & security
24-hour security, Key access, Key card access, Security alarm, Smoke alarms, CCTV in common areas, CCTV outside property, Fire extinguishers
Safety features
Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available, Access to health care professionals
Self check-in
Passport/ID information collected online before you arrive
Services
Shuttle service, Daily housekeeping, Room service, Meeting/banquet facilities, 24-hour front desk, Airport shuttle, Business centre, Babysitting/child services, Laundry, Dry cleaning, Currency exchange, Packed lunches, Car hire, Tour desk, Fax/photocopying, Luggage storage, Ironing service, Concierge service, Shuttle service (additional charge), Trouser press, Airport shuttle (additional charge)
Family Room with One King and Bunk Bed - Non-Smoking
The family room provides a tea and coffee maker and a safe deposit box. The unit offers 1 bed.
Standard King Room - Non-Smoking
The double room provides a tea and coffee maker and a safe deposit box. The unit offers 1 bed.
Standard Twin Room - Non-Smoking
The double room offers a tea and coffee maker and a safe deposit box. The unit offers 2 beds.
Superior King Room - Non-Smoking
The double room offers a tea and coffee maker and a safe deposit box. The unit has 1 bed.
King Suite with Walk-In Shower and View - Patio/Disability Access/Non-Smoking
The suite provides a tea and coffee maker and a safe deposit box. The unit offers 1 bed.
One-Bedroom King Suite with Kitchenette and View - Non-Smoking
The suite's kitchenette is available for cooking and storing food. The suite provides a tea and coffee maker and a safe deposit box. The unit offers 1 bed.
Premium King Suite with Kitchenette and View - Non-Smoking
The suite's kitchenette is available for cooking and storing food. The suite features a tea and coffee maker and a safe deposit box. The unit has 1 bed.
Cozy Single Room - Non-Smoking
The single room offers a tea and coffee maker and a safe deposit box. The unit has 1 bed.
Hotel Policies
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