Hotel One Mall Road Murree
Jawa Building, GPO Chowk The Mall
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Why people book this hotel
“Staff especially front desk staff is very nice and cooperative”
“Staff was very helpful”
“Location”
“The location was great and rooms were very neat and clean”
“The room was literally infested with insects”
“They offer extra bed without argument”
“Excellent breakfast”
“Staff, Ambience, Locality, breakfast”
“Not even worth 1000 per night”
Overview
Hotel One Mall Road Murree is a 3-star property located in Murree. Among the facilities of this property are a restaurant, room service and a 24-hour front desk, along with free WiFi throughout the property. The hotel features family rooms. Guest rooms are equipped with a flat-screen TV with satellite channels, fridge, a kettle, a shower, free toiletries and a desk. The hotel provides certain rooms that include a terrace, and each room is equipped with a private bathroom with a bath and a hairdryer. All units feature a wardrobe. The nearest airport is Islamabad International Airport, 85 km from Hotel One Mall Road Murree.
Traveller reviews
Mrtaza
family_with_children
January 26, 2026
Location
Ihtisham
family_with_children
January 20, 2026
“Please read reviews before booking. This place is crap”
Not one of the worst, but the only worst hotel to stay in. The rooms seem like they have never been cleaned, and the staff behave as if they are doing you a huge favor — as if we owe them something. The bed sheets and quilts were literally stinky. There was even a centipede in my room, which I showed to the cleaner. Instead of being embarrassed, he simply crushed it under his foot and walked away. Water was leaking in the room and had reached near my bed. They also turned off my room heater, and when I asked them to turn it back on, they said that other rooms in the same row had requested it to be turned off — meaning others get to decide what you can or can’t do, even though you’re paying for your own room. What does their heater connection have to do with mine anyway? For less than half the price of this place, you can easily find much better rooms nearby. I usually stay at Dreamland Hotel — I have no idea why I made this terrible decision this time. Please read reviews before booking; they really help.
Burhan
family_with_children
January 20, 2026
“Please stay away from this crap place . There are many good hotels.”
Worst place to stay. Not even worth 1000 per night. The room was literally infested with insects.
Hussain
family_with_children
January 17, 2026
“Not satisfied”
Hassan Masood
couple
January 13, 2026
“Good and recommended”
Superb
Raza
family_with_children
January 6, 2026
Staff especially front desk staff is very nice and cooperative
Manoj
couple
December 20, 2025
“It was amazing”
The location was great and rooms were very neat and clean. Staff was very helpful.
Muhammad Qamar
family_with_children
December 2, 2025
“It was good experience. However gym and kids gaming area should be present at the facility.”
Staff was professional and friendly who fixed the issues quickly.
Tariq
family_with_children
November 25, 2025
Service and Location
Malik
family_with_children
November 24, 2025
“Good”
Staff behavior, Location
Jouhar
couple
November 24, 2025
Excellent breakfast
Farhan_ahmed15
couple
November 17, 2025
“Overall a very good experience, always recommended”
Staff, Ambience, Locality, breakfast
Dr Tahireen
couple
November 4, 2025
“Overall it was good.”
Ambience was good. Breakfast was execptional.
Saad Ullah
couple
November 3, 2025
The best thing about the property is that,it is just a few steps from the GPO where you can easily access Mall Road.There was a variety of dishes in the breakfast which is good but the taste was ordinary.Hotel staff is cooperative.
Shahak
family_with_children
October 30, 2025
“.If you can afford it , its value for money”
Good staff good location.l, good view over all. Specially Rab Nawaz from front desk was very helpful and kind . Faizan from house keeping and Akabar from FnB were there for at your service.
Guest
family_with_children
October 26, 2025
“Please read reviews before booking. This place is crap”
Not one of the worst, but the only worst hotel to stay in. The rooms seem like they have never been cleaned, and the staff behave as if they are doing you a huge favor — as if we owe them something. The bed sheets and quilts were literally stinky. There was even a centipede in my room, which I showed to the cleaner. Instead of being embarrassed, he simply crushed it under his foot and walked away. Water was leaking in the room and had reached near my bed. They also turned off my room heater, and when I asked them to turn it back on, they said that other rooms in the same row had requested it to be turned off — meaning others get to decide what you can or can’t do, even though you’re paying for your own room. What does their heater connection have to do with mine anyway? For less than half the price of this place, you can easily find much better rooms nearby. I usually stay at Dreamland Hotel — I have no idea why I made this terrible decision this time. Please read reviews before booking; they really help.
Guest
family_with_children
October 25, 2025
“Please stay away from this crap place . There are many good hotels.”
Worst place to stay. Not even worth 1000 per night. The room was literally infested with insects.
aabed
family_with_children
October 4, 2025
Staff are very helpful especially umair
imran
family_with_children
October 3, 2025
“Super Staff”
Staff
Dr. Amina
family_with_children
September 26, 2025
“Big namr but ordinary facilities”
They offer extra bed without argument
Facilities
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & Drink
Breakfast options, Restaurant
Food & drink safety
Physical distancing in dining areas, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Delivered food is securely covered
General
WiFi available in all areas, Bicycle parking, Non-smoking rooms, Family rooms
Internet
Internet services, WiFi, Free WiFi
Outdoors
Terrace
Parking
Parking, Parking on site, Private parking, Free parking
Physical distancing
Cashless payment available, Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas
Safety features
Staff follow all safety protocols as directed by local authorities, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available
Services
Room service, 24-hour front desk
Deluxe Room
Providing free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. This double room features a private entrance, soundproof walls, a flat-screen TV with cable channels and a terrace. The unit offers 1 bed.
Duplex Suite
Featuring a private entrance, this suite also comprises 2 separate bedrooms and 2 bathrooms with a bath and a shower. Boasting a terrace, this suite also provides soundproof walls, a minibar and a flat-screen TV with cable channels. The unit offers 3 beds.
Executive Suite
Featuring a private entrance, this suite also comprises 1 separate bedroom and 1 bathroom with a bath and a shower. This suite features soundproof walls, a minibar, a flat-screen TV with cable channels and a terrace. The unit offers 1 bed.
Hotel Policies
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