“Terrible management”

The customer service was really bad. I booked a 2-queen-bed room online. Before checking in their manager texted me to confirm whether I wanted 2 queen beds or 1 king bed. I said 2 queens and they acknowledged. But at checkin they still gave me an “upgraded king room”. I demanded 2 queens and said that it was a must for me, and was told they were all sold out. I emphasized that a 2-queens room was what I had booked, and that their manager had even confirmed with me beforehand. They didn’t seem to know about either of these and even went to double check that I wasn’t lying. I then asked them why they had texted and asked my room preference beforehand if they couldn’t even fulfill, and the front desk rep said “I didn’t text you.” I was shocked by such an unprofessional response. Like who tf cares about which one of you was the one texting me? Aren’t all of you supposed to be a team? I demanded to see their manager (the one who texted me), and was told that she was not there. Finally they offered a rollaway bed for one night and promised to switch next day. Overall the experience interacting and communicating with the management team was terrible. It was like the members never talked to each other, and I had to explain the previous communication and context to them over and over again.

In general, our stay at the hotel was very good and we had no problems during the stay. However, to date I have not been refunded the security deposit, despite the fact that a month has already passed since our departure. I would appreciate a prompt review and solution to this situation.

“Great stay”

Location facilities

Is clean

“Really like the hotel. Mountain View is just expensive.”

The hotel is in a great location. There are tons of restaurants, stores and services within walking distance.

Location. Big space.

Great showers. Very welcoming people at the front desk.

“Outstanding Customer Service from All Staff. Facilities are modern, Beds Comfy.”

I stayed at the Hyatt Centric after celebrating my birthday at a nearby restaurant. My friends and I were also looking for a place to gather after the event, and the hotel exceeded our expectations in many ways. The service we received from every staff member was excellent - they were all friendly and professional, and we felt like valued guests. I appreciated that they had a bar and dining area, as well as areas where you could sit and relax by a fireplace. It was clear that the staff at this facility understood the importance of treating their guests well and providing an excellent experience was clearly their top priority. The rooms were nicely appointed and the beds were comfortable. The facilities look fresh and new.

Beautiful modern hotel, rooms are spacious, spotless and very comfortable. Staff went above and beyond. Pool area is relaxing.

“Nice hotel , too expensive”

I experienced a double charging incident and it took a full month to resolve and receive my refund, causing significant inconvenience. Throughout this process, the staff's attitude was notably unprofessional. Despite their mistake in charging, they unjustly blamed me for using a debit card instead of a credit card. This unwarranted accusation only added to the frustration of the situation, negatively impacting my view of their customer service and professionalism.

Location a bit dead, but quiet & felt safe Supermarkets nearby. 5 mins walk from Caltrain station.

“It was a great stay. Inwas blown away”

I didn't see a place for breakfast

“Fabulous new hotel with a gorgeous room.Staff super friendly.”

Fantastic modern clean room.

“the best hotel”

súper clean and good service very nice

“they decided me”

Clean, modern new style, bathroom ⭐️ with a shower

“Lovely, new, clean hotel. Fabulous food in the restaurant. Friendly and helpful staff, nothing was a problem. Excellent”

Clean hotel with a wonderful restaurant.

“Great location, bad hotel.”

Location, good neighborhood and great bathroom

Location and amenities were nice, well kept and clean

“Mediocre Hyatt”

Good location, cleanliness, and comfortable beds