Sultan Palace Beach Retreat Mombasa
Sultan Palace Road, Kikambala, Mombasa
View on map and nearby hotels
10 nights, 2 adults
Includes taxes and charges
10 nights, 2 adults
Includes taxes and charges
Why people book this hotel
“Beautiful villa with an ocean view and friendly staff”
“There were no ironing services we had to request for one but what was delivered …”
“The beach was nice”
“The venue is good for quite days by the beach”
“The whole stay was excellent but the bedroom AC was on and off and it was very h…”
“They added mosquito nets in the rooms which was a plus”
“The place was amazingly clean and very comfortable The cleaing staff were very …”
“The bathrooms were filthy dirty toilets, showers, and overall poor hygiene”
“No breakfast”
Overview
Featuring sea views, Sultan Palace Beach Retreat Mombasa offers accommodation with a private beach area, pool with a view and a garden, around 200 metres from Ngoloko Kikambala Beach. This beachfront property offers access to free WiFi and free private parking. Boasting family rooms, this property also provides guests with a sun terrace. Certain units in the apartment complex have private entrance and are equipped with desk and wardrobe. Some units come with air conditioning, a flat-screen TV, washing machine and a coffee machine, as well as a fully equipped kitchen. At the apartment complex, the units are fitted with a private bathroom. Guests may chill out in the on-site bar or lounge, while packed lunches are also available. A variety of wellness packages are available for guests to get rejuvenated in-house. For guests with children, the apartment provides outdoor play equipment. Both a bicycle rental service and a car rental service are available at Sultan Palace Beach Retreat Mombasa. Jumba la Mtwana is 11 km from the accommodation, while Haller Park is 20 km away. The nearest airport is Moi International, 40 km from Sultan Palace Beach Retreat Mombasa, and the property offers a paid airport shuttle service.
Traveller reviews
Maqbul
extended_group
June 1, 2026
My booking was cancelled last minute claiming the property was full causing huge disruptions to our plans & alot of inconvenience. To make matters worse, the refund is not instant but taking days if not weeks. The cancellation is the second time is happening to me, very disappointed.
Øystein
couple
May 19, 2026
“Not what we ordered at all.”
The beach was nice. Not as close as the pictures made us believe but still it was not so far to walk there.
Mary Muthoni
extended_group
April 19, 2026
“My stay was awesome,friendly and helpful staff ,Amazing area with other beautiful villas ,safe surrounding with security”
Beautiful villa with an ocean view and friendly staff .The best and looking forward to come back.
Harkiran Shah
solo_traveller
April 7, 2026
“It was comfortable and chilled!”
It is very private.
satar
family_with_children
March 31, 2026
“Worst stay in my life”
The restaurant only.
Zipporah
family_with_children
March 22, 2026
“Blissful Stay”
The house we stayed in was beautiful and views 20/10
Elizabeth
couple
February 24, 2026
“Could be better”
The whole stay was excellent but the bedroom AC was on and off and it was very hot There was no microwave in the kitchen and it was part if the equipment listed on the kitchen. There were no ironing services we had to request for one but what was delivered wasn’t in good shape we ended up burning the dress meant for dinner.
Elvis
family_with_children
February 19, 2026
“Great”
Everything
Rahimbaksh
family_with_children
February 16, 2026
The host was very accommodating and co-operative. She went out of her way to get us the Grill. Hats off to that! The place was amazingly clean and very comfortable The cleaing staff were very good.
Catherine
family_with_children
January 25, 2026
Everything
Hamdan
family_with_children
January 19, 2026
“Relaxing”
No breakfast
Keneilwe
family_with_children
January 15, 2026
The staff on the group were helpful. The venue is good for quite days by the beach. There is not much activity around the venue
Ann
extended_group
January 2, 2026
“Absolutely the worst accommodation experience we have ever had”
nothing! but the guards were friendly....better than the host.
Waeni
family_with_children
December 19, 2025
The customer service was excellent and friendly. The housekeepers were available to help.
nanana
extended_group
December 17, 2025
“Booking.doc over charged me and the property wanted me to get a refund but I was let down by them.”
The environment!
Mohamed
solo_traveller
November 28, 2025
“I had to run away it was not value for money at all I else the do something with cleansing etc.”
It was big the easy was good
Zipporah
family_with_children
September 19, 2025
The house we hot was beautiful, the location. They added mosquito nets in the rooms which was a plus.
Kalinga
family_with_children
September 10, 2025
“Sultan palace overnight”
The location and view of the ocean is nice. The apartment was comfortable and had a nice interior
Joanne
extended_group
September 10, 2025
“I booked Villa BH 504, a three bedroom sea view villa, about two months before my trip. I contacted the owner via WhatsA”
I booked Villa BH 504, a three bedroom sea view villa, about two months before my trip. I contacted the owner via WhatsApp, but she never replied. At first, I thought maybe it was too early, so I waited and tried again a month before my trip. She read the message but ignored it. I texted again a week before arriving, and once again, she completely ignored me. I couldn’t call directly from where I live, so I had to ask a family member in Mombasa to call her on my behalf. That level of unresponsiveness is unbelievably unprofessional.When I arrived at the villa, I noticed that what was advertised didn’t match reality. They listed that the villa had a hairdryer, but there was none. I messaged the owner again to ask about it, and, just as before, she never replied. So if you book this villa, don’t expect any communication or assistance from the owner because you won’t get it.Now, about the villa itself. Yes, Sultan Palace as a location is stunning the views of the ocean are beautiful but Villa BH 504 was a nightmare. The bathrooms were filthy dirty toilets, showers, and overall poor hygiene. The kitchen door was broken, dirty and most of the furnishings and fixtures were old and in desperate need of renovation.There were no mosquito nets provided, and the place was completely infested with mosquitoes, making nights very uncomfortable. The kitchen was crawling with large cockroaches and other strange bugs, which was extremely unhygienic and unsettling.For the first three days, the doors in the sitting room and bedrooms didn’t work properly. Imagine trying to go sightseeing while also worrying about whether your belongings are secure it was very stressful and unnecessary for a villa that should offer peace of mind.The only positive aspect was the cleaning staff. The caretaker who handled the cleaning was very helpful, reliable, and made my stay a little more bearable by showing up every day to clean and assist with whatever I needed.
Audrey
couple
August 9, 2025
“Was a lovely stay Steve was great”
Was clean and beautiful
Facilities
Activities
Golf course (within 3 km), Massage, Billiards, Private beach area, Beachfront, Beauty Services, Waxing services, Hair styling, Body treatments, Body scrub, Spa/wellness packages, Back massage, Neck massage, Foot massage, Couples massage, Head massage, Hand massage, Full body massage, Happy hour, Tour or class about local culture, Cooking class, Live music/performance, Live sport events (broadcast), Beach
Cleanliness & disinfecting
Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay, Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning
Entertainment and family services
Kids' outdoor play equipment
Food & Drink
Kid meals, Wine/champagne, Bar, Breakfast in the room
Food & drink safety
Physical distancing in dining areas, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Delivered food is securely covered
General
Bicycle parking, Family rooms, Non-smoking rooms, Air conditioning, WiFi available in all areas
Internet
Free WiFi, Internet services, WiFi
Outdoors
Outdoor pool, Sun terrace, Outdoor pool (all year), Garden, Terrace, BBQ facilities, Outdoor furniture, Picnic area
Parking
Free parking, Parking, Parking on site, Private parking, Accessible parking
Physical distancing
Cashless payment available, Physical distancing rules followed
Pool and wellness
Swimming Pool, Pool with view, Pool/beach towels, Pool cover, Swimming pool, Water slide
Reception services
Invoice provided
Safety & security
Carbon monoxide detector, 24-hour security, Key access, CCTV outside property, Fire extinguishers
Safety features
Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available, Access to health care professionals
Self check-in
Check-in kiosk in the lobby
Services
Shuttle service, Daily housekeeping, Grocery deliveries, Private check-in/check-out, Shuttle service (additional charge), Airport shuttle (additional charge), Shared lounge/TV area, Express check-in/check-out, Currency exchange, Room service, Airport shuttle, Babysitting/child services, Laundry, Packed lunches, Car hire, Fax/photocopying, Luggage storage
Transport
Airport pick up, Airport drop off, Public transport tickets
Apartment with Garden View
This apartment offers a pool with a view. This spacious apartment comprises 2 living rooms, 2 separate bedrooms and 2 bathrooms with a walk-in shower and free toiletries. In the kitchen, guests will find a stovetop, a refrigerator, kitchenware and an oven. The air-conditioned apartment provides a flat-screen TV with cable channels, a washing machine, a private entrance, soundproof walls as well as garden views. The unit offers 2 beds.
Apartment with Garden View
The pool with a view is a top feature of this apartment. This spacious apartment comes with 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. Meals can be prepared in the well-fitted kitchen, which features a stovetop, a refrigerator, kitchenware and an oven. The air-conditioned apartment features a flat-screen TV with cable channels, a washing machine, a private entrance, soundproof walls as well as garden views. The unit has 2 beds.
Apartment with Garden View
This apartment features a pool with a view. This spacious apartment comprises 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The well-equipped kitchen features a stovetop, a refrigerator, kitchenware and an oven. The air-conditioned apartment provides a flat-screen TV with cable channels, a washing machine, a private entrance, soundproof walls as well as garden views. The unit offers 1 bed.
Apartment with Sea View
This apartment's special feature is the pool with a view. This spacious apartment comprises 1 living room, 1 separate bedroom and 2 bathrooms with a walk-in shower and free toiletries. In the fully equipped kitchen, guests will find a stovetop, a refrigerator, kitchenware and an oven. The air-conditioned apartment provides a flat-screen TV with cable channels, a washing machine, a private entrance, soundproof walls as well as sea views. The unit offers 1 bed.
Apartment with Sea View
The unit has 1 bed.
Apartment with Sea View
Guests will have a special experience as the apartment features a pool with a view. This spacious apartment consists of 1 living room, 2 separate bedrooms and 3 bathrooms with a walk-in shower and free toiletries. Meals can be prepared in the kitchen, which is equipped with a stovetop, a refrigerator, kitchenware and an oven. The air-conditioned apartment provides a flat-screen TV with cable channels, a washing machine, a private entrance, soundproof walls as well as sea views. The unit offers 2 beds.
Apartment with Sea View
This apartment's standout feature is the pool with a view. This spacious apartment includes 1 living room, 3 separate bedrooms and 3 bathrooms with a walk-in shower and free toiletries. Guests will find a stovetop, a refrigerator, kitchenware and an oven in the kitchen. The apartment also features a barbecue. The air-conditioned apartment offers a flat-screen TV with cable channels, a washing machine, a private entrance, soundproof walls as well as sea views. The unit has 4 beds.
Three-Bedroom Apartment
This apartment's standout feature is the pool with a view. This spacious apartment is comprised of 1 living room, 3 separate bedrooms and 3 bathrooms with a walk-in shower and free toiletries. In the well-equipped kitchen, guests will find a stovetop, a refrigerator, kitchenware and an oven. The air-conditioned apartment offers a flat-screen TV with cable channels, a washing machine, a private entrance, soundproof walls as well as garden views. The unit offers 4 beds.
Two-Bedroom Apartment
This apartment offers a pool with a view. This spacious apartment comprises 3 living rooms, 2 separate bedrooms and 3 bathrooms with a walk-in shower and free toiletries. Meals can be prepared in the well-fitted kitchen, which comes with a stovetop, a refrigerator, kitchenware and an oven. The air-conditioned apartment provides a flat-screen TV with cable channels, a washing machine, a private entrance, soundproof walls as well as garden views. The unit offers 3 beds.
Deluxe Suite with Sea View
This suite features a pool with a view and a spa bath. This spacious suite features 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. In the well-equipped kitchen, guests will find a stovetop, a refrigerator, kitchenware and an oven. The air-conditioned suite features a flat-screen TV with cable channels, a washing machine, a private entrance, soundproof walls as well as sea views. The unit has 1 bed.
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