“Nice”

Satisfaction

Friendly staff

Secured carpark. Communication with staff.

The staff members were fantastic. Thanks for their wonderful hospitality and for taking good care of me especially those in the restaurant on the P floor including but not limited to Faith, Ashley, Esther, Patreshy, Mwana Siti, Mercy. Thanks to the security team on the main entrance and Swaleh and Fidelis. See you again soon.

“Hotel is clean and staff are polite.”

Breakfast was ok, location is good.

“Nice staff, rooms are spacious”

Location

“I will be back!”

I loved the location and the breakfast is diverse(I liked trying Swahili cuisine, definitely add Vitumbua on the breakfast Swahili buffet it’s a must try for people who’d like to try Swahili food). Sylvia gave good tips for gems in Mombasa, she’s really kind and warm personality The lady at the gym went above and beyond to make us feel welcomed especially towards my mother(sadly I didn’t catch her name but she was there on the 15th May early morning).

Staff were hospitable and friendly. The hotel was clean and facilities were great! We enjoyed the breakfast buffet.

“Good”

Good location,good breakfast,the room is big size,friendly staffs.

The hotel has a very good location, which made everything convenient. The staff were extremely helpful and polite, and the overall atmosphere was warm and welcoming. I really enjoyed my 4-night stay at a very reasonable price, especially with breakfast included. The Indian and Pakistani food was excellent—it truly felt like home.

Really great place to stay - staff are brilliant - spa and gym are superb - breakfast is incredible - and location is perfect - after a stay in Diani this is a cool place to chill with some creature comforts.

“Super friendly staff who can't do enough to help”

Really friendly and service -oriented staff

Thw staff is very professional and attentive, all amenities are as descrobed. There is a very good Spa.

“Convenient”

Location

“Great central location and generally good service, but disappointing and unclear billing at the end affected my overall”

I had a great experience staying here. The hotel is centrally located, so it was very convenient to move around and access different places easily. The service was excellent, and the staff were friendly and attentive. I would definitely stay here again.

“Clean, comfortable, safe”

Great I could get a shuttle bus from the airport straight to hotel. Staff were very nice, helpful and welcoming Bed was spacious Water on offer

Room was good and the hotel has a very good and affordable restaurant.

“My stay at the hotel was enjoyed with nice meals and friendly staff”

The hotel is strategically located in town, so it is easy to go shopping in an Uber, visit several beaches, and travel to and from the airport or bus station easily. The staff was also nice, but the most outstanding was Solome, the receptionist, who made us feel welcome, and Evans, a member of the entertainment group A-team, who was kind enough to take us around town and the different beaches. Thank you, Solome and Evans

“Wonderful place to stay!”

We had a wonderful experience at Hotel Sapphire! The staff are absolutely amazing; very service-minded and hospitable. The rooms are clean, fresh, and have great AC (which is much needed here in Mombasa!). The restaurant also has a great menu. A special thank you to our waitress, Gloria, who took excellent care of us and provided outstanding service - she’s wonderful! I also want to thank Brenda, at the reception, for her excellent hospitality and Alex who insisted on helping us with our luggage and brought us fresh fruit to the hotel room. Thank you everyone for making our Mombasa stay so lovely!

Everything