Extremely disappointing experience. Before our arrival, I informed the hotel through Booking.com that we would be checking in after midnight. The hotel confirmed that this was not a problem and assured us that their reception operated 24/7. However, when we arrived at around 2:30 AM, the receptionist claimed that there was no reservation under my name and that he was not expecting any guests. Despite showing him my prepaid Booking.com confirmation, emails, and reservation number, he repeatedly insisted that whatever appeared on my phone did not matter because he could not see it in his system. Instead of helping to resolve the issue, he was sarcastic, dismissive, and increasingly aggressive. He even suggested that we pay an additional €160 for a room and contact Booking.com ourselves for a refund, rather than making any effort to communicate with Booking.com or investigate the problem properly. After a long and stressful argument, and only after I repeated the reservation number multiple times, he finally found the booking under my name. Rather than apologizing for his mistake, he reacted angrily and continued speaking to us in an unprofessional manner. The reservation had been there all along. Being forced to prove the existence of a valid prepaid booking at 2:30 in the morning after a long journey was unacceptable. This incident completely overshadowed our stay and reflects very poorly on the hotel’s customer service and professionalism.

I liked the customer service, the location was professional, quiet, good communication, clean, tidy, I definitely recommend choosing this hotel.

Staff were amazing and very helpful, rooms were clean and once you work out public transport it was a great location to get around the city from.

“Great value for money”

Spotlessly clean, friendly and helpful staff always available when needed

“dreamlike stay for dreamlike price”

everything was perfect except the pillows , we keep dreaming of our stay there . my favourite features were the balcony & view of the park , the cleanliness of the room and the very friendly staff working all hours <3

The people at the reception were really friendly and helpful

“Had a great stay. Thanks.”

The rooms were large and clean. Staff were kind and helpful - Manuel made sure I knew the best places in the area to eat - recommend the pizza.

“Good value for money”

Budget hotel good clean room ideal for metro as very little in and around hotel but staff were very helpful and friendly

Staff very friendly and room was cleaned every single day. Simple but very good. Location is a bit outside of main city centre but very quiet and easy accessible with metro line or bus.

The staff was friendly.

“Never again”

Hotel attitude towards clients, just taking money for nothing

“Convenient for a short stay”

Staff were friendly and very polite. The room fit its purpose and was very clean. The hotel was in a location that was easy to find and not very far from the city center by car.

“Good hotel in quiet neighborhood”

The room was warm and cosy, staff was nice.

The staff was very pleasant and helpfu. They kindly answered any questions we had and let us know the best way to get where we wanted to go.

Staff was polite

“Sprnt very good time”

Breakfast was good...

Good neighborhood.

Nothing was good about them

The staff's attitude was definitely one of the things we really appreciated, and the hotel's location was also great.

“Overall the hotel is good, the room is small but comfortable. They also offer breakfast for a fee, but we didn't use”

Very comfortable bed, clean bathroom, 10 minutes from the metro