Crowne Plaza Melbourne Carlton by IHG
701 Swanston Street
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Why people book this hotel
“The staff were exceptional, especially Bony”
“Modern new decor and facilities; friendly, helpful staff; a complimentary welcom…”
“The room, the food, and the facilities were perfect, and it felt like a home awa…”
“The rooms were lux”
“The staff were EXCEPTIONAL we had just moved from a terrible unclean and unethic…”
“Good location, comfortable beds and rooms”
“Clean fresh modern”
“From the staff, bar, facilities, the room, the cleanliness and all other things …”
Overview
Positioned on the fringe of Melbourne's CBD, Crowne Plaza Melbourne Carlton is a vibrant cosmopolitan hub overlooking the iconic Lincoln Square park The hotel's ideal position central to the world-class Melbourne Innovation District places you within minutes of RMIT and the University of Melbourne, State Library Victoria, Melbourne Museum, Royal Exhibition Building, Carlton Gardens. The hotels location provides accommodation near and The Royal Women's, Children's, Melbourne and Melbourne Private Hospitals and Peter MacCallum Cancer Centre. Enjoy the ambiance of our lobby bar and restaurant celebrating Carlton’s historic Italian influence, venture through the birthplace of Melbourne’s cafe culture on foot, or step onto one of Melbourne’s iconic trams from the Swanston Street stop at our doorstep and within minutes, find yourself surrounded by theatres, attractions and events. A short 2.5km drive or walk will have you arriving in Melbourne's stadium precinct including Marvel Stadium, MCG, Rod Laver Arena, and more. Our 107 modern guest rooms have been purposefully designed with premium amenities and tech to ensure you’re connected, when you need to be. Seamlessly transition between business to leisure with the convenience of our working lobby lounge, fitness centre, onsite parking as well as private dining and conference facilities, wedding and event spaces, in a destination where local history is perfectly complemented with modern surrounds.
Traveller reviews
Galati
solo_traveller
May 31, 2026
The staff were EXCEPTIONAL we had just moved from a terrible unclean and unethical hotel (Arrow on Swanson), had terrible experiences with 2 uber drivers after my companion had had surgery and couldnt walk- argumentative, unwilling to help and wanted to kick us out as the fair was too small after accepting the job even though she couldnt walk. Crowne staff were caring and supportive, offered a wheelchair for my wounded and hurting compainion and a kind ear for me, which was very appreciated after such a bad run in Melbourne. The room, the food, and the facilities were perfect, and it felt like a home away from home and safe. My wife was able to rest and recover (we both were!) so well before we had to make the big journey home. The taxi drivers in Melbourne were professional and efficient and a taxi organised by the staff when we left. I feel very thankful for this accommodation and the stay experience they offered. I will stay in a Crowne always from now on and I highly recommend. The cocktail on arrival was a very pleasant touch to a wonderful service package. Thank you for everything.
Tim
solo_traveller
May 28, 2026
“Rooms were great, tge girl at the front desk on check in was spectacularly freindly, and the roodbin the restaurant was”
Clean fresh modern
Rubal
extended_group
May 24, 2026
“Not upto the expectations from IHG group”
Good location, comfortable beds and rooms.
Emnacin
solo_traveller
May 22, 2026
“Best hotel experience”
I booked the hotel for 2 nights just to escape from problems just for a bit... the hotel didn't disappoint. From the staff, bar, facilities, the room, the cleanliness and all other things made my problems disappear for 2 nights. Lol
Kaley
solo_traveller
May 20, 2026
The staff were exceptional, especially Bony. The rooms were lux. The bar and restaurant has lovely views of Lincoln square park. A short walk to public transport and close to Lyon street with great restaurant's.
George
couple
May 18, 2026
“Served my purpose but not good value for money,”
Location
Karamjit
solo_traveller
May 17, 2026
“It was Good.”
Room , Quietness and Amenities
Rob
solo_traveller
May 14, 2026
“Your staff are amazing. So helpful and engaging. i truly felt spoilt on my trip.”
Lovely, clean
Norma
solo_traveller
May 4, 2026
“Dinner bed and breakfast in stylish new surrounds”
Modern new decor and facilities; friendly, helpful staff; a complimentary welcome drink and other extras such as 11am check out. We were made very welcome and enjoyed our stay very much.
Brendan
solo_traveller
April 18, 2026
“Brilliant stay, room well appointed, all staff delightful and helpful. Restaurant very good, excellent food and coffee”
This is a beautifully renovated property, great restaurant, great staff and on the tram line
Natasha
family_with_children
April 14, 2026
Great location, lovely new facilities.
Bronwyn
solo_traveller
April 13, 2026
Quality room furnishings and facilities, helpful and attentive staff
Adina
family_with_children
December 31, 2025
“Excellent stay!”
The hotel is in a very nice area. The staff is extremely friendly and the room had an amazing view.
Facilities
Accessibility
Toilet with grab rails
Activities
Fitness centre, Happy hour
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & Drink
Wine/champagne, Coffee house on site, Kid meals, Special diet menus (on request), Restaurant, Bar, Breakfast in the room
Food & drink safety
Physical distancing in dining areas, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized
General
WiFi available in all areas, Facilities for disabled guests, Lift, Safety deposit box, Heating, Non-smoking rooms, Non-smoking throughout, Air conditioning
Internet
WiFi, Free WiFi, Internet services
Parking
Parking, Parking on site, Private parking, Parking garage, Electric vehicle charging station, Accessible parking
Physical distancing
Cashless payment available, Physical distancing rules followed
Reception services
Invoice provided
Safety & security
24-hour security, Key card access, Smoke alarms, CCTV in common areas, CCTV outside property, Fire extinguishers
Safety features
Staff follow all safety protocols as directed by local authorities
Services
Daily housekeeping, Fax/photocopying, Luggage storage, Car hire, Business centre, Laundry, Dry cleaning, 24-hour front desk, Room service, Meeting/banquet facilities
Premium King Room
The spacious double room provides air conditioning, a minibar, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 1 bed.
Standard Double Room with Two Double Beds
The double room features air conditioning, a minibar, as well as a private bathroom boasting a shower and a hairdryer. The double room provides a tea and coffee maker, a wardrobe, a safe deposit box, a carpeted floor and a TV. The unit has 2 beds.
Standard Double Room with Two Double Beds and City View
The double room features air conditioning, a minibar, as well as a private bathroom boasting a shower and a hairdryer. The double room offers a TV, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit has 2 beds.
Standard King Room
The double room features air conditioning, a minibar, as well as a private bathroom boasting a shower and a hairdryer. The double room offers a tea and coffee maker, a wardrobe, a safe deposit box, a carpeted floor and a TV. The unit has 1 bed.
Standard King Room - Accessible
The spacious double room provides air conditioning, a minibar, as well as a private bathroom featuring a shower and a hairdryer. The double room features a tea and coffee maker, a wardrobe, a safe deposit box, a carpeted floor and a TV. The unit offers 1 bed.
Standard King Room with City View
The double room features air conditioning, a minibar, as well as a private bathroom boasting a shower and a hairdryer. The unit has 1 bed.
Standard Queen Room
The double room offers air conditioning, a minibar, as well as a private bathroom featuring a shower and a hairdryer. The double room provides a tea and coffee maker, a wardrobe, a safe deposit box, a carpeted floor and a TV. The unit offers 1 bed.
Standard Room
The double room features air conditioning, a minibar, as well as a private bathroom boasting a shower and a hairdryer.
Hotel Policies
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