“Terrible communication and ability to recitify problems! Do not recommend!”

Terrible communication by the assistant manager Razi, and the handling of a booking that was paid twice. Arrived at hotel, to be told the booking was not paid, and that booking.com needed to provide a virtual credit card for the payment to be deducted, however it was provided, but Springhill Suites had attempted to deduct more than what was originally prepaid/booked for, hence why the payment I made was not showing. When I originally handed over my credit card on checkin, I had assumed that it was just going to be for the standard holding fee as most hotels would normally do. The front desk receptionist at the time had not discussed anything about taking out the full amount or explained what my credit card was going to be charged and just took the extra payment, although I had already paid it online. I did not even register this until afterwards and I checked my online bank account. On reflection, I should have questioned why they needed my credit card again although already having fully being paid - but after a long international travel from New Zealand plus domestic travel (almost 19 hours of travelling) and baggage not arriving from a domestic flight from Houston to Dallas (which was another issue), the “brain” was absolutely not working! Once the problem had been discovered, this is when the nightmare began in trying to get it resolved with Razi, the assistant manager. Had seen the assistant manager twice the following day to get it resolved, and he advised that he was working on it. Went to reception later that afternoon a third time to find out what the progress was, only to be told by reception that he had gone home for the day and would not be back til Wednesday, knowing that we were checking out on the Monday (2 days prior)!!!!!!!

“2 nights close to various restaurants and shops”

Friendly welcoming staff

“Great location and exceptional staff!”

Friendly staff and clean property!

“See above”

Breakfast was good, staff helpful and friendly. I chose the location, so it met my needs.

Roomspace

“Loved the place”

Great

“Enjoyed our stay, the property is close to good restaurants”

The property is very clean, good breakfast, bed very comfortable

Staff qas pleasant and efficient. Room was nicer than ecpected and super clean.

Loved the pillows and the bed! Felt like I was sleeping on a cloud. Loved the modern set up and the updated shower.

Very organized and clean.