The Palms Resort of Mazatlan
Avenida Camaron Sabalo, 696. Zona Dorada
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Why people book this hotel
“Beautiful trees and walkways”
“Beautiful pool with a nice view to the sea and clean Room was always clean …”
“Second floor with great ocean and pool view”
“And the pool”
“The staff was very nice, the building , the view, the room, everything made it a…”
“The staff attention and warm attitude”
“Room was updated and spacious”
“lovely rooms on ocean side (road noise on street side), nice infinity pool and g…”
“Mum left her mobile phone behind, the cleaning staff handed it back to reception…”
“free offsite secure parking across the street”
“The parking was a bit of a pickle, because you have to cross the road and leave …”
Overview
Situated right on Mazatlan Beach, The Palms Resort of Mazatlan offers an outdoor pool with ocean views. Free WiFi and free parking are available on-site. The air-conditioned rooms feature a cable TV, a coffee maker and a safe. Some rooms have a balcony with ocean views, while others overlook city views. The property can arrange car hire for guests and provide information about the area. The Palms Resort of Mazatlan is located in Mazatlan’s Golden Zone, just 1.5 km from El Cid Marina. The city centre is a 15-minute drive from the complex.
Traveller reviews
Gerda
family_with_children
December 29, 2025
Second floor with great ocean and pool view. Beautiful trees and walkways. Beach access. Room was updated and spacious.
Tornero
family_with_children
July 25, 2025
“Our stay was great and a good restaurant inside”
Beautiful pool with a nice view to the sea and clean Room was always clean The location it is good, you can walk even at night like 11:00 pm
Alejandra
couple
July 17, 2024
not much
Joyner
family_with_children
November 24, 2023
“It was exceptional”
I loved everything about the hotel. The staff was very nice, the building , the view, the room, everything made it a comfortable stay at the hotel.
thomas
couple
November 7, 2023
“beautiful place in mazatlan”
lovely rooms on ocean side (road noise on street side), nice infinity pool and good restaurant on site. free offsite secure parking across the street
HUGO
family_with_children
June 6, 2023
“Great location and great staff”
The location and the Panama Restaurant! And the pool! Balcony view of the beach
Mauricio Xavier
family_with_children
May 8, 2023
“Almost great but no private facilities”
The staff attention and warm attitude
Diana Veronica
couple
April 30, 2023
“outdated and expensive , good location and food”
location is good and the Panama restaurant inside its a highlight
Osmar K.
family_with_children
April 20, 2023
“Nice pool view”
Location, the inside Panama restaurant (at same price as outside), heated pool with nice view (but a bit small)
Billy
couple
March 14, 2023
Everything was great
HuiYing
couple
March 12, 2023
“The room we stayed was clean and we have a beautiful view overlooking the swimming pool and ocean .”
There is no fridge in the room and the plug of the coffee machine does not fit into the socket.
HuiYing
couple
March 12, 2023
“The room we stayed was clean and we have a beautiful view overlooking the swimming pool and ocean .”
There is no fridge in the room and the plug of the coffee machine does not fit into the socket.
Milton
couple
March 10, 2023
“Average”
Staff very friendly and helpful…and great bakery !
vargasrsal
family_with_children
January 17, 2023
“The hotel is good located but it’s not pretty”
The location of the hotel.
Barb
solo_traveller
November 22, 2022
“for me too many families with kids---loud”
ocean
Aguilera Jimenez
solo_traveller
October 19, 2022
“EXCELENTE”
RESTAURANTE DE PLAYA
Dalia
family_with_children
September 14, 2022
Friendly staff, very helpful. Mum left her mobile phone behind, the cleaning staff handed it back to reception, and we got it back from the reception staff
Uriel
family_with_children
July 30, 2022
La alberca a pie de playa
Salma Celeste
family_with_children
July 8, 2022
“Definitely going back”
everyone was very nice with us, and the food at the restaurant was amazing
Maria Patricia
family_with_children
May 6, 2022
“Everything is Just Ok.”
Location is great, because you have access to everything you want. The kitchen is owned by the restaurant-bakery of Panama and it is amazing. The parking was a bit of a pickle, because you have to cross the road and leave it in an open space.
Facilities
Activities
Spa and wellness centre, Massage, Beachfront, Spa lounge/relaxation area, Back massage, Neck massage, Full body massage, Beach
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays
Food & Drink
Breakfast options, Special diet menus (on request), Wine/champagne, Fruits, Restaurant, Bar
Food & drink safety
All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas, Food can be delivered to guest accommodation
General
Minimarket on site, Non-smoking rooms, Facilities for disabled guests, Lift, Safety deposit box, WiFi available in all areas, Air conditioning
Internet
Internet services, Free WiFi, WiFi
Outdoors
Outdoor pool, Garden, Outdoor pool (all year)
Parking
Accessible parking, Parking, Free parking
Physical distancing
Contactless check-in/check-out, Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas
Pool and wellness
Swimming Pool, Heated pool, Pool/beach towels, Pool bar, Shallow end, Sun loungers or beach chairs, Sun umbrellas, Swimming pool
Reception services
Invoice provided
Safety & security
24-hour security, Smoke alarms, CCTV in common areas, Fire extinguishers
Safety features
Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available
Services
24-hour front desk, Room service, Meeting/banquet facilities, Valet parking, Car hire, Tour desk, Luggage storage
Double Room
Providing free toiletries, this double room includes a private bathroom with a hairdryer. The air-conditioned double room provides a flat-screen TV with cable channels, a private entrance, a coffee machine, a wardrobe as well as city views. The unit offers 1 bed.
Double Room
Providing free toiletries, this double room includes a private bathroom with a hairdryer. The air-conditioned double room provides a flat-screen TV with cable channels, a private entrance, a coffee machine, a wardrobe as well as pool views. The unit offers 1 bed.
Double Room Mountain View
This room features 2 double beds, a private balcony, seating area, free Wi-Fi, safety box, small executive work desk and small table with lamp. It also has a pillow menu, 32-inch flat-screen cable TV, telephone voice mail, wake up call service, coffee maker, radio alarm clock, and Iron and board. Hairdryer and full-length mirror is provided.
Double Room Ocean View
This room features 2 double beds, a private balcony overlooking the ocean, seating area, free Wi-Fi, safety box, small executive work desk and small table with lamp. It also has a pillow menu, 32-inch flat-screen cable TV, telephone voice mail, wake up call service, coffee maker, radio alarm clock, and Iron and board. Hairdryer and full-length mirror is provided.
Suite with Sea View
Boasting a private entrance, this air-conditioned suite features 1 living room, 1 separate bedroom and 1 bathroom with a hairdryer. Featuring a balcony with sea views, this suite also features a coffee machine and a flat-screen TV with cable channels. The unit has 2 beds.
Hotel Policies
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