The garden, the pool And the oitside area

“Teleurstellend”

Our stay at this property was unfortunately far from what we expected based on the listing on Booking.com. Upon arrival, we found mold in the shower and broken garden furniture. While the furniture was eventually replaced, the old items and trash were simply left behind. The swimming pool was still closed, which was not mentioned anywhere on the listing. There was supposed to be a jacuzzi/hot tub, but this was completely missing. The playground equipment was broken and unusable, and there were construction materials scattered around the villa, which really took away from the holiday atmosphere. Inside, the kitchen utensils were outdated and the crockery very limited. There were two fridges in the living room, but only one could be used – otherwise, the power would trip. Bed linen was not changed after 7 days, even though this was promised. We contacted the host several times regarding these issues, but received either no response or one that came far too late. Overall, a very disappointing experience and not at all what we expected from a Booking.com property. Our response to the reply on our review We find it absolutely unbelievable—and frankly quite baffling—that the validity of our complaints is being denied. From the beginning, it was you who proposed a €500 voucher, which in itself was a clear acknowledgment that our concerns were justified. Given our family situation, we explained that it’s unlikely we’ll be returning in the near future. That’s why we kindly asked if the compensation could be provided as a cashback instead of a voucher. This seemed like a reasonable and fair request, considering the circumstances. What’s even more disappointing is that we were told multiple times that there would be internal discussions regarding the form of compensation. We never received any follow-up or response. The lack of communication is frustrating, especially in light of the initial offer and the seriousness of our concerns.

“Authentic Villa in Nature!”

Authentic Look and feel on a beautiful location!

Very helpful host. Amazing Villa with a very quiet and peaceful area.

Lovely location within the Etna Park. Peace and quite guaranteed. Great host who was very helpful with check-in and other information about the property.

“Acceptable”

Very nice and quiet area. Outside area very nice but obviously being winter the pool appearance was not pleasant.