Onefam Sungate
Carmen, 16, 2ª
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Why people book this hotel
“Incredibly friendly staff”
“Overall a great stay, the staff was really good”
“Best vibes, best location in the city center, very clean and lots of great peopl…”
“The location was perfect, the staff were very friendly and helpful, and the over…”
“From the very first day until the last, I experienced incredible hospitality, cl…”
“The rooms were clean and the beds were nice”
“Comfortable beds (no top bunks”
“I felt comfortable and safe during my entire stay”
“Overall great value for money”
“Nice little free breakfast”
Overview
Sungate Hostel is located in the very centre of Madrid, 210 metres from Puerta del Sol and 5 minutes' walk away from Callao metro station and Gran Vía Avenue. Free WiFi access is available. At Sungate Hostel you will find a 24-hour front desk where staff organises a range of activities and sells tickets to local attractions. Other public areas include a shared kitchen and a shared TV lounge. Services like lockers, luggage storage and laundry can be requested onsite. Each air-conditioned room and dormitory has heating, a wardrobe and access to a shared bathroom. Bed linen are included, while towels are available for a surcharge. Sungate Hostel is surrounded by a wide range of shops, restaurants, and bars. Plaza Mayor Square is 500 metres from the property, and the Prado National Museum is a 15-minute walk away. Madrid Puerta de Atocha Train Station is 4 stops away by metro, and Madrid-Barajas Airport is 15 km away.
Traveller reviews
Lucinda
solo_traveller
June 14, 2026
“Amazing staff! Comfortable and quiet”
Incredibly friendly staff. Nice little free breakfast. Comfortable beds (no top bunks!) and nice and quiet.
Ahsen
solo_traveller
June 7, 2026
Overall a great stay, the staff was really good. Catia or some similar name lady was very welcoming on the Check-In. Hopefully will stay here again soon !!
Wild_Jude
solo_traveller
June 3, 2026
“Good hostel”
Close to everything
Maria Eva
solo_traveller
June 1, 2026
“As always is been a pleasure to come back and have Fran as staff, he makes my stay a lot better”
It became a base for me when i go to Madrid. It feels like home
Carolin
solo_traveller
June 1, 2026
Best vibes, best location in the city center, very clean and lots of great people and group activities! The crew is so lovely and always helps with everything! A special thanks to Fran & Catía, who make this place feel like home!
Soylu
solo_traveller
May 29, 2026
As a solo traveler, safety was very important to me and this hostel exceeded my expectations. I felt comfortable and safe during my entire stay. The location was perfect, the staff were very friendly and helpful, and the overall atmosphere was clean and welcoming. I would definitely recommend it to other solo travelers.
Pauls
solo_traveller
May 28, 2026
“Best hostel I’ve stayed at”
Really good location, good staff with excellent activities for travellers to get to know each other
Lorna
solo_traveller
May 27, 2026
Place is very central. Easy communication and the legendary Fran was very thorough in everything! Stayed only overnight but as seniors we felt young at heart with the great vibe at Onefam! Thank you Fran for a great experience!
vedran
solo_traveller
May 25, 2026
“Legendary stay”
Amazing location, never had to walk more than 20 mins.. helpful staff, perfect for solo travellers. I had a really funny weekend and this hostel was a big part of it! Not a single dull moment. Overall great value for money.
Tarık
solo_traveller
May 21, 2026
“It was unbelievably good.”
This was my first time in Europe, and I had never stayed in a hostel before, so I was a bit nervous. But I think I ended up at the best one I could possibly choose. It was amazing. From the very first day until the last, I experienced incredible hospitality, cleanliness, helpfulness, and so many great activities. I absolutely loved the people at the reception — every single one of them was wonderful and truly kind. Thank you so much for everything.
Marieke
solo_traveller
May 20, 2026
“A place to feel like home and to meet new friends”
The hostel is located right in the city center. The hostel staff are the nicest people who genuinly wanted to show you around. In other hostels it sometimes feels like they just want to make more money off of you, but here it felt like I was a friend visiting, and they just wanted to show me the city and for me to have a good time. The hostel is very social and the activities are fun. The rooms were clean and the beds were nice. I will definitely be coming back!! Thanks to all the staff and fellow travellers who made it unforgettable!
Miguel Angel
solo_traveller
May 20, 2026
“Friendly”
The staff is incredibly friendly and makes you feel welcome.
Antonis
solo_traveller
May 14, 2026
This place has an amazing vibe! I highly recommend staying here ✨
Carolin
couple
May 11, 2026
Love this place - best team, best vibes, best location to stay for anyone who wants to meet great people and have a good time! Shout out to my fav receptionists Fran and Catía 🫶
Leonie
solo_traveller
May 11, 2026
Wonderful hostel staff :) Everything was clean, no bunk beds, comfortable community areas, possibility to store luggage after checkout, you can get ear plugs at the reception (work well against noise from the streets). Hostel offers several activities, so it's ideal for when you want to get to know Madrid and be social while doing so.
Giardina
solo_traveller
May 10, 2026
The staff was very nice and attentive. The hostel had a very nice vibe and environment. It was clean and all the instructions were clear!
Harry
solo_traveller
May 7, 2026
excellent location, spacious rooms, good quality bathroom facilities, lots of activities & day trips to socialise and meet people & the staff were always helpful!
Vasilis
solo_traveller
May 5, 2026
“Was not a value for money stay”
Location was good
Uriël
solo_traveller
May 5, 2026
Had an amazing stay, thanks to my family and my cute boyfriend David. Will come again!
Idelle
solo_traveller
May 1, 2026
The location was great, a mostly flat 5-minute walk away from the station! Big shout also to Fran on staff for being a fabulous person to speak to even in the morning. I was a bit hesitant because I often feel like my hostelling days in shared rooms should be behind me (because age), but the 4-bed all-women room I stayed in was great. Also no bunk beds, which was also great for my geriatric back. The layout of the hostel is like a shared apartment, and the bathrooms were spotless. I arrived straight out of a 20plus-hour flight series (don't ask) and felt immediately welcome :) I'd book again!
Facilities
Activities
Movie nights
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays
Food & Drink
Breakfast options
General
WiFi available in all areas, Non-smoking throughout, Air conditioning, Non-smoking rooms, Family rooms, Heating
Internet
WiFi, Free WiFi, Internet services
Kitchen
Shared kitchen
Physical distancing
Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed
Safety & security
Key access
Safety features
Staff follow all safety protocols as directed by local authorities, Hand sanitizer in guest accommodation and key areas, First aid kit available
Services
Lockers, Shared lounge/TV area, Daily housekeeping, Private check-in/check-out, Laundry, Luggage storage
Double Room with Shared Bathroom
This air-conditioned room has heating, a wardrobe and access to a shared bathroom. Bed linen are included, while towels are available for a surcharge.
Standard Twin Room with Shared Bathroom
The twin room offers air conditioning, a washing machine, as well as a shared bathroom featuring a shower and a hairdryer. The twin room provides a dining area, parquet floors and heating. The unit offers 2 beds.
Hotel Policies
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