BYPILLOW The Citadel
Espejo, 2
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Why people book this hotel
“Excellent location”
“Great location”
“The room was large and spacious”
“Basic but comfortable and ideal for our short stay in Madrid”
“Beautiful room, perfectly clean and the location is perfect to explore the cente…”
“The room was well situated and very clean”
“The receptionist was very helpful and upsized our room which we were grateful fo…”
“Very comfortable bed, perfect location, easy access to the building, good commun…”
Overview
Situated in Madrid, 200 metres from Mercado San Miguel, BYPILLOW The Citadel features air-conditioned rooms with free WiFi and a tour desk. The property is located 350 metres from Plaza Mayor, 600 meters from Puerta del Sol and 350 metres from Royal Palace of Madrid. The property is 700 metres from Gran Via and 5 km from Casa de Campo. At the guest house, rooms are equipped with a wardrobe, a flat-screen TV, a private bathroom, bed linen and towels. Puerta de Toledo is 1.5 km from BYPILLOW The Citadel, while Temple of Debod is 1.5 km from the property. The nearest airport is Adolfo Suarez Madrid-Barajas, 24 km from the accommodation, and the property offers a paid airport shuttle service.
Traveller reviews
Renee
solo_traveller
June 18, 2026
“Excellent location”
Excellent location. The room was large and spacious. The receptionist was very helpful and upsized our room which we were grateful for. Good sized bathroom.
Nicola
family_with_children
May 27, 2026
“Little gem of a hotel”
Great location. Basic but comfortable and ideal for our short stay in Madrid.
Pieter
solo_traveller
May 27, 2026
“Great location”
Location, location
Salome
family_with_children
May 12, 2026
“Wonderful stay in the heart of Madrid city centre”
Beautiful room, perfectly clean and the location is perfect to explore the center on foot.
serhat.yuksel
solo_traveller
May 11, 2026
“Perfect location, comfortable bed, friendly staff”
Very comfortable bed, perfect location, easy access to the building, good communication and friendly staff.
McIntosh
couple
May 7, 2026
“Great location and Staff, we will be back!”
This was a great location near everywhere we had planned on going. The room was well situated and very clean. Small fridge was nice to have as was the bottle of water. The staff worked with us on dropping of our luggage early before check in, much appreciated!!! Also an issue with the door code was corrected right away! Awesome staff!! Thank you!
Jing Hui
solo_traveller
April 19, 2026
Location, spacious n sparkling clean
Irish Kay
family_with_children
April 15, 2026
Good location
Fiona
couple
April 7, 2026
“Great location. Comfy beds. Very clean. Will definitely rebook next time in Madrid.”
Great location
Piotr
family_with_children
March 26, 2026
The room was fine and had everything I needed. Nothing extraordinary, but the bed was super comfortable and the location was amazing.
Emily
couple
March 18, 2026
Conveniently placed near the city centre whilst still giving old Spanish feel. Super friendly staff
Christian
family_with_children
March 2, 2026
Super Clean, Great Staff, Amazing Location - Had a late check-in staff and instructions could not have been better
Neha
couple
February 11, 2026
“Worth the price”
Staff was lovely, let us have a twin room when it became available! Room itself was spacious and well equipped
Flavia
couple
February 11, 2026
“Perfect location and confort”
The location is excellent, extremely well placed. It’s in the city center, within walking distance of many major attractions and also close to the metro station.
David
couple
January 22, 2026
“Could not recommend this place more”
First of all the attention given by all the staff was superb!! Always keen to help, with a good attitude all the time. The room was cleaned everyday and it looked as if I was just arriving for the first time. They had essentials like coffee, tea, a kettle, mini fridge and even biscuits. A plus for me was having a wardrobe and an in-suit so you don’t have to share with anyone. They provide you with amenities like shampoo, shower gel and even conditioner and I have to say I wanted to take them home cuz they were good quality. And the bed was super comfy. The hotel was very close to everything, minutes walking from gran via and Sol but also the neighbourhood where is located (Opera) had many things to see. They don’t have a night receptionist but they have someone on call ready to assist you if you need them when out of hours. Honestly I could not recommend this place more
Amy larissa
couple
January 16, 2026
Good location and clean
Agnes
couple
January 15, 2026
“Great location, good price, flexible service”
We spent 5 days in a hotel which had a great size room, lovely and friendly staff with a perfect location. Royal palace, San Miquel Mercado, Templo de Debod in 5-15 min walking distance.
Fidel
couple
January 8, 2026
“Enjoyable stay. Friendly staff and very helpful.”
Clean and spacious. Very modern and situated in great locations around the city. Eco friendly approach.
Nicolas
solo_traveller
December 23, 2025
Big, clean and comfortable room, very good location
Saskia
couple
December 18, 2025
“A comfortable stay in a wonderfully central location in Madrid.”
The room was very clean and had everything we needed. The bed was comfortable, and the view down the street from our window was lovely and quaint. The tea and coffee station was also very thoughtful and well stocked in our room
Facilities
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & Drink
Breakfast options
Food & drink safety
All plates, cutlery, glasses and other tableware have been sanitized
General
Heating, WiFi available in all areas, Non-smoking rooms, Lift, Non-smoking throughout, Air conditioning
Internet
Internet services, WiFi, Free WiFi
Physical distancing
Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas
Reception services
Invoice provided
Safety & security
CCTV in common areas, Fire extinguishers
Safety features
Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, First aid kit available
Services
Airport shuttle (additional charge), Daily housekeeping, Tour desk, Airport shuttle
Double
The double room provides air conditioning, a minibar, as well as a private bathroom featuring a shower and a hairdryer. This double room features a wardrobe, an electric kettle, flat-screen TV, as well as chocolate for guests. The unit offers 1 bed.
Interior Double Room
This interior-facing double room features air conditioning and electric kettle
Superior Double Room
The double room features air conditioning, a minibar, as well as a private bathroom boasting a shower and a hairdryer. This double room has a wardrobe, an electric kettle, flat-screen TV, as well as chocolate for guests. The unit has 1 bed.
Triple Room
The triple room features air conditioning, a minibar, as well as a private bathroom boasting a shower and a hairdryer. This triple room has a wardrobe, an electric kettle, flat-screen TV, as well as chocolate for guests. The unit has 3 beds.
Twin Room
The twin room provides air conditioning, a minibar, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 2 beds.
Hotel Policies
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