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BYPILLOW The Citadel

Guest house

Espejo, 2

Price unavailable
Price unavailable
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hotel
hotel

Why people book this hotel

Great location
19 mentions

Excellent location

Great location

Comfortable rooms
13 mentions

The room was large and spacious

Basic but comfortable and ideal for our short stay in Madrid

Clean rooms
9 mentions

Beautiful room, perfectly clean and the location is perfect to explore the cente…

The room was well situated and very clean

Friendly staff
9 mentions

The receptionist was very helpful and upsized our room which we were grateful fo…

Very comfortable bed, perfect location, easy access to the building, good commun…

Overview

Situated in Madrid, 200 metres from Mercado San Miguel, BYPILLOW The Citadel features air-conditioned rooms with free WiFi and a tour desk. The property is located 350 metres from Plaza Mayor, 600 meters from Puerta del Sol and 350 metres from Royal Palace of Madrid. The property is 700 metres from Gran Via and 5 km from Casa de Campo. At the guest house, rooms are equipped with a wardrobe, a flat-screen TV, a private bathroom, bed linen and towels. Puerta de Toledo is 1.5 km from BYPILLOW The Citadel, while Temple of Debod is 1.5 km from the property. The nearest airport is Adolfo Suarez Madrid-Barajas, 24 km from the accommodation, and the property offers a paid airport shuttle service.

Traveller reviews

R

Renee

solo_traveller

June 18, 2026

8

Excellent location

Excellent location. The room was large and spacious. The receptionist was very helpful and upsized our room which we were grateful for. Good sized bathroom.

N

Nicola

family_with_children

May 27, 2026

8

Little gem of a hotel

Great location. Basic but comfortable and ideal for our short stay in Madrid.

P

Pieter

solo_traveller

May 27, 2026

9

Great location

Location, location

S

Salome

family_with_children

May 12, 2026

9

Wonderful stay in the heart of Madrid city centre

Beautiful room, perfectly clean and the location is perfect to explore the center on foot.

S

serhat.yuksel

solo_traveller

May 11, 2026

8

Perfect location, comfortable bed, friendly staff

Very comfortable bed, perfect location, easy access to the building, good communication and friendly staff.

M

McIntosh

couple

May 7, 2026

8

Great location and Staff, we will be back!

This was a great location near everywhere we had planned on going. The room was well situated and very clean. Small fridge was nice to have as was the bottle of water. The staff worked with us on dropping of our luggage early before check in, much appreciated!!! Also an issue with the door code was corrected right away! Awesome staff!! Thank you!

J

Jing Hui

solo_traveller

April 19, 2026

10

Location, spacious n sparkling clean

I

Irish Kay

family_with_children

April 15, 2026

6

Good location

F

Fiona

couple

April 7, 2026

8

Great location. Comfy beds. Very clean. Will definitely rebook next time in Madrid.

Great location

P

Piotr

family_with_children

March 26, 2026

5

The room was fine and had everything I needed. Nothing extraordinary, but the bed was super comfortable and the location was amazing.

E

Emily

couple

March 18, 2026

10

Conveniently placed near the city centre whilst still giving old Spanish feel. Super friendly staff

C

Christian

family_with_children

March 2, 2026

10

Super Clean, Great Staff, Amazing Location - Had a late check-in staff and instructions could not have been better

N

Neha

couple

February 11, 2026

8

Worth the price

Staff was lovely, let us have a twin room when it became available! Room itself was spacious and well equipped

F

Flavia

couple

February 11, 2026

9

Perfect location and confort

The location is excellent, extremely well placed. It’s in the city center, within walking distance of many major attractions and also close to the metro station.

D

David

couple

January 22, 2026

10

Could not recommend this place more

First of all the attention given by all the staff was superb!! Always keen to help, with a good attitude all the time. The room was cleaned everyday and it looked as if I was just arriving for the first time. They had essentials like coffee, tea, a kettle, mini fridge and even biscuits. A plus for me was having a wardrobe and an in-suit so you don’t have to share with anyone. They provide you with amenities like shampoo, shower gel and even conditioner and I have to say I wanted to take them home cuz they were good quality. And the bed was super comfy. The hotel was very close to everything, minutes walking from gran via and Sol but also the neighbourhood where is located (Opera) had many things to see. They don’t have a night receptionist but they have someone on call ready to assist you if you need them when out of hours. Honestly I could not recommend this place more

A

Amy larissa

couple

January 16, 2026

8

Good location and clean

A

Agnes

couple

January 15, 2026

9

Great location, good price, flexible service

We spent 5 days in a hotel which had a great size room, lovely and friendly staff with a perfect location. Royal palace, San Miquel Mercado, Templo de Debod in 5-15 min walking distance.

F

Fidel

couple

January 8, 2026

10

Enjoyable stay. Friendly staff and very helpful.

Clean and spacious. Very modern and situated in great locations around the city. Eco friendly approach.

N

Nicolas

solo_traveller

December 23, 2025

9

Big, clean and comfortable room, very good location

S

Saskia

couple

December 18, 2025

8

A comfortable stay in a wonderfully central location in Madrid.

The room was very clean and had everything we needed. The bed was comfortable, and the view down the street from our window was lovely and quaint. The tea and coffee station was also very thoughtful and well stocked in our room

Facilities

Cleanliness & disinfecting

Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & Drink

Breakfast options

Food & drink safety

All plates, cutlery, glasses and other tableware have been sanitized

General

Heating, WiFi available in all areas, Non-smoking rooms, Lift, Non-smoking throughout, Air conditioning

Internet

Internet services, WiFi, Free WiFi

Physical distancing

Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas

Reception services

Invoice provided

Safety & security

CCTV in common areas, Fire extinguishers

Safety features

Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, First aid kit available

Services

Airport shuttle (additional charge), Daily housekeeping, Tour desk, Airport shuttle

Double

The double room provides air conditioning, a minibar, as well as a private bathroom featuring a shower and a hairdryer. This double room features a wardrobe, an electric kettle, flat-screen TV, as well as chocolate for guests. The unit offers 1 bed.

Max 2 guests 15 1 bedroom 1 bathroom
Interior Double Room

This interior-facing double room features air conditioning and electric kettle

Max 2 guests 12 1 bedroom 1 bathroom
Superior Double Room

The double room features air conditioning, a minibar, as well as a private bathroom boasting a shower and a hairdryer. This double room has a wardrobe, an electric kettle, flat-screen TV, as well as chocolate for guests. The unit has 1 bed.

Max 2 guests 18 1 bedroom 1 bathroom
Triple Room

The triple room features air conditioning, a minibar, as well as a private bathroom boasting a shower and a hairdryer. This triple room has a wardrobe, an electric kettle, flat-screen TV, as well as chocolate for guests. The unit has 3 beds.

Max 3 guests 21 1 bedroom 1 bathroom
Twin Room

The twin room provides air conditioning, a minibar, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 2 beds.

Max 2 guests 15 1 bedroom 1 bathroom

Hotel Policies

Check-inFrom 14:00 to 22:00
Check-outFrom 00:00 until 11:00
Cancellation & prepaymentCancellation and prepayment policies vary by room type. Please check your booking details before finalizing.
Accepted credit cardsThe hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine printIf you expect to arrive outside reception opening hours, please inform The Citadel by Pillow in advance. Please note that this property is not adapted for guests using a wheel chair. When booking more than 2 rooms, different policies and additional supplements may apply. Late check-out until 12:30 is available for EUR 10 per room. This service is subject to availability. Please note that the schedule for reception is from 14:00hrs to 22hrs. Please keep in mind that the reservation must be paid through the Redsys payment gateway.This property will not accommodate hen, stag or similar parties. Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Last updated: Apr 10, 2024, 11:02 AM

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BYPILLOW The Citadel - 1 Star Hotel in Madrid