“Dear Mother of God!”

A couple of beers were left in the fridge (previous occupant)

Nothing

“Dreadful would not recommend it.”

Nothing

“Property Not up to mark & high price, old items, no maintenance, Reply after one hour No tax invoice”

After consistent follow up, Property people, able to provide Lights in Living Room, Changed bathroom shower, Changed Microwave. No maintenance. We struggled by paying money and later rectified by them.

“Dirty, moldy and bad smelling apartment.”

Good contact with the host, easy to collect the keys in the restaurant around the corner.

I didn’t like anything about the property because we never got to stay there

“A horrible stay, more like a nightmare !!”

Absolutely nothing, filthy and smells like cigarette butts !!

“Madrid airport overnight stay”

I arrived late into Madrid airport and so had to spend the night near the airport for my rearranged flight the next day. I booked through the app, and even though it was quite late, the hostess was very helpful.

“Very bad”

I was very disappointed with this accommodation. They did not give me room information and arranged accommodation for me with anyone including the building security. They asked for payment in advance which was a scam. I am very sad that you have such a rogue partner.

“Avoid this place. Unhelpful and rude staff”

My worst experience with booking.com. The information is misleading on their page on booking.com. It suggests that they have a check-in service. In the property policy section, there is no info on checking. After making reservation, they called me to tell the checking info. I told them to write send messages through booking messaging service what to do. Also, I told them that I will arrive in between 7-8 PM. In the message they sent in the booking.com messaging service they told me that there is no local check-in service at the premise, but I should send the photos of IDs to their email address. Unfortunately, they gave me a wrong email address. Although I sent the photos of our IDs to the email they gave me, they did not receive it because of their own mistake. But they didn't signal through the messaging system of booking that they didn't receive the photos of IDs, and until they don't receive them, they won't allow us to occupy the premise, despite the fact that I have already paid for it. In time I wrote them a message in the Booking.com messaging system that we will arrive at 8:30 to check in. No answer. Upon arrival, the doorman of the apartment complex told us that he had not received permission from the owner of the apartment to give us keys. When I contacted them through the booking messaging service, they told me that they won't allow me to occupy the room until I send the photos of IDs to their email. I sent them again, unfortunately, as they gave us bad email, it arrived to an unknown person, but they did not receive it for this reason. I called them several times, but they did not pick up the phone. After half an hour of deadlock, I called the central service of Booking.com. The person from Booking.com discovered that they gave me a wrong email address and that is why they did not receive the photos of the IDs.

Location. Price

“Would avoid - the check in process was a big hassle.”

Functional. Had a big shopping centre next door to it.

The advantages are that the hotel is close to the airport.

“They rob me”

I didn’t even see the place they didn’t attend my reservation

The flat

“I book for 3 nights but I stay only 1 night because they didn’t give facilities”

Is very bad

I feel like they robed me on purpose. I booked this apartment for my overnight stay while changing the flight. After speaking with representative of apartment I have been told that it is imposible to do check in after midnight as they don't have a reception. We agreed upon canceling the reservation on both ends without penalty charge. After I already booked and checked in the other hotel, I have received a message stating that the representatives of this apartment can not wait for me any longer and ended up charging me the penalty charge, even though, as previously mentioned, they have told me it's impossible to check in after midnight and we agreed on canceling the reservation for this reason.

Nothing

“Not a good night”

Location to airport

Cleaning was very poor.