Clean, the staff are helpful!

“Bed size”

All

“Great place to stay close to food places”

Amazing place to stay, very clean and modern. Food places close by within walking distance. Would stay here again.

“Fabulous”

It was in a great location with lots of great restaurants near by

Great location with Access to the beach (7 min walk). If you stay în Cebu for 2-3 nights, it S a great place to stay. Staff very friendly.

“Save your money- go somewhere else”

The bed was really comfortable and the staff were incredibly kind

“Super comfortable stay reasonably close to the airport”

Lovely comfortable room and bed with hot shower Breakfast was superb Staff very helpful Unfortunately the main hotel pool is out of action due to the hurricane a few months back but used the pool by the beach which was wonderful Reception staff allowed us to pay for a late checkout which was so helpful with a flight in the early hours

“A newcomer of Mercure hotels. Still a bit unorganized, but I had an enjoyable stay nonetheless”

- property with a lot of potential, nice and big rooms, location in a quickly developing area of Mactan - beach club is really nice - breakfast is good and with a lot of variety...

Truly amazing reception lady called Danielle who went over and above to very kindly help me with a technical connectivity issue. Her patience and kindness were truly exemplary! Danielle is a huge asset to the Mercure brand. Thank you so much.

“Good for 2 night stay. Any longer find a resort”

Within new township clean and able to walk the streets without fee of scooters.

“Stay here for 1-2 nights and want to be close to airport and a beach.”

Staff and service overall hotel is great location and option for a short stay in Mactan

The one thing I liked the most is definitely the staff of the hotel, always welcome you with the smile, help with whatever you need. And also I need to mention the beach, fantastic.

The staff were very friendly and helpful. The organised transfer from the hotel was easy, took about 40mins due to heavy traffic. The beach is easy walking distance to the hotel, or you can wait for the hourly shuttle. The walk only took us about 7 mins and was all flat and concrete paths. Once at the beach (not really a swim beach in my opinion) they have an infinity pool with a swim up bar and lots of areas to laze around. The air-conditioning was great, the bathroom small, neat and functional.

“It was all good”

It was a great hotel. Cebu is a strange place, not the hotels fault, it’s just unusual as right outside the hotel complex the area seems very run down

“Poor hotel experience”

The first room the hotel gave me was next to four elevators, where I heard their bells ringing every five seconds. Despite my complaint to the reception staff that I couldn't sleep, they didn't offer me another room or even call me back that night to address my request. Only the next day, after a terrible night without sleep and my second complaint, did they change my room. Besides, some of the body towels they provided were torn and stained, which were incompatible with the hotel's supposedly high standard. Therefore, for the price I paid for a five-day stay, the cost-benefit ratio was low.

“Nice hotel, good pool”

Friendly staff, good location. Beach and pool close by! Nice restaurants in area

“The booking.com photos do not represent the hotel and expect to queue for nearly an hour to check in.”

The staff were very pleasant and friendly even though we complained and left the hotel after only 1 night because it was so disappointing.

“Very poor management of rooms managed to get my room in the end after a lot of fuss”

Good location, not far from airport, good for a short stay. Staff very helpful

“Poorly maintained property - do not recommend”

The hotel is within walking distance to restaurants and the Mactan Newtown beach. The staff are polite.

“A mixed review”

Staff very friendly, and really trying hard to please, and provide good service, sometimes in difficult circumstances. Good buffet style breakfast with lots of choice. Nice pool, gym, and semi-private beach area.