“not worth to staying twice”

location is convenient to old town, room is spacious

“Great service, good standard accommodation, amazing views and little extras, left luggage no issue, checkout 1hr later t”

High standard in the middle of Macau! Pool, casino, shops (high end), spa, amazing views

“Nightmare at MGM”

My partner and I were woken up at 5am by the lack of air con, and couldn't go back to sleep. When we left the hotel room at 8:30am, I called front desk, and left a clear message to have the air con fixed. I returned to the hotel at close to 11pm, and walked into a very warm room, though the thermostat reading was 18.5 degrees C. So I called the hotel front desk manager, who arrived with housekeeping staff, who brought along a handheld thermostat at my request. It showed a room temperature of 26.5 degrees Celsius. The staff ended up having a heated argument with us, claiming that they did what was required. No apologies whatsoever. After 30 minutes, we were offered either an upgrade, or have an engineer over to fix the air con. It was 11:30pm, and we had a long day. We were utterly disappointed with the service, and the defensive attitude of the staff. We were not prepared to pack up and move to another room at close to midnight, when we would be checking out the next morning. In the end, we checked out and left at midnight. The manager unshamefully reminded us that since we booked through Booking.com, there would be no refund. I requested an email as a record of the incident. Until now, we have not heard back at all.

Great location, staff are helpful and polite, pleasant stay.

“Not counting the breakfast it is a good stay for the night hotel.”

It’s modern and comfortable. The staff are polite and helpful.

Great breakfast, relaxing in swimming pool

“wonderful”

David is wonderful. the team are fabulous and the hotel is elegant

class, room size, service of staffs, location.

so nice they give my partner cake for his birthday!

“Thank you Yannes, MGM Macau, for providing outstanding service was unmatched.”

I recently had the pleasure of staying at MGM Macau hotel and I must say, it was a fantastic experience. The room size was spacious, clean, and provided a relaxing atmosphere that made my stay truly enjoyable. One of the best things about the room was that the mini bar was included, which was a nice added bonus. I would also like to extend my appreciation to Yannes, who went above and beyond to provide exceptional service during my stay. When we realized that we had left some important documents in the hotel room after we had already departed and arrived back in Hong Kong, we were worried that we would not be able to get them back in time. However, due to the importance of the documents, courier companies were unable to accept the order. That's when Yannes stepped in and offered to deliver the documents back to us personally from Macau to Hong Kong. Yannes was a true professional and her dedication to providing outstanding service was unmatched. She communicated with us effectively and kept us updated throughout the entire process. Her willingness to go the extra mile to help us out was truly appreciated. Overall, my stay at MGM Macau was a wonderful experience, and I would not hesitate to recommend it to anyone. The combination of excellent facilities and exceptional service, particularly from Yannes, made for a memorable and enjoyable stay. Thank you, MGM Macau, for a fantastic experience!

“hotel room is clean, staff nice and helpful”

nice view

“Spectacular accommodation”

The employees showed their expertise and were extremely welcoming. The experience felt like a second home.

“indeed a high class standard”

calm and cozy