JW Marriott Hotel Macau
Galaxy Macau™, Estrada da Baía da Nossa Senhora da Esperança, s/n, COTAI
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Why people book this hotel
“The staff are very attentive and professional”
“Hi , I would like to express my gratitude to the staff named Mr Emanuel , Ms Lyd…”
“We had a great stay and the room facilities are very modern and comfortable”
“They then provided him with two lovely surprises to the room”
“The hotel has a very good location and the staff is very friendly”
“The staff were so helpful and friendly, the room was spacious and water / coffee…”
“And also to the house keeping team named xxxx Li , thank you so much to make my …”
“Very comfortable, professional receptionist, clean, quiet”
“The extensive menu on breakfast”
“There was a beautiful pool and easy access to the grand deck resort water park t…”
Overview
World-renowned for its iconic luxury, Asia’s largest JW Marriott, JW Marriott Hotel Macau brings its guests an approachable luxury experience through the richness of authenticity. Set within one of the world’s most spectacular entertainment and leisure destination – Galaxy Macau™, JW Marriott Hotel Macau enjoys great location with easy access to a wide selection of international cuisine and vibrant entertainment under one roof, along with all the amenities business or leisure travelers could wish for. It will take less than 10 minutes' drive from Macau International Airport. With 1,015 luxurious rooms and suites styled with elegance overlooking views of the Grand Resort Deck and Cotai Macao, the hotel is an retreat to guests. Well-equipped suites also offer private bathroom with shower or bath facilities. Guests can escape from the hustle and bustle of the metropolis by heading to pool or enjoy some local food. Minibar is available in the suites and rooms. Free Wifi is provided throughout the property. Free public parking is also provided.
Traveller reviews
Sashiendhran
family_with_children
February 24, 2026
The staff are very attentive and professional.
WONG
family_with_children
January 20, 2026
The hotel has a very good location and the staff is very friendly.
Zilin
family_with_children
January 20, 2026
“Value for money”
Hi , I would like to express my gratitude to the staff named Mr Emanuel , Ms Lydia and Mr Tony . They are so helpful and warmed . They gave me many assistance during my stays. Much appreciated. And also to the house keeping team named xxxx Li , thank you so much to make my room brighter and clean.
Evgenii
solo_traveller
October 16, 2025
Breakfast
Iain
family_with_children
April 10, 2025
“An uplifting and inspiring hotel and surrounds where ultra modern blends with the old world, which we love as a family,”
Beautiful hotel, with exquisite fishing and craftsmanship, contemporary design and stylish, we love staying here, it exudes luxury without being pretentious or intimidating and the staff are truly wonderful. It’s really well located and within a short stroll to a more Portuguese experience and a short ride to historic relics.
Anna
family_with_children
January 15, 2025
Great stay
michelle
extended_group
January 5, 2025
“Fab place to relax and unwind”
What a beautiful hotel! The staff were so helpful and friendly, the room was spacious and water / coffee pods replenished daily, the breakfast & food / drinks available in the exec lounge were great, there were several pools to relax in, and the shuttle service between hotels made it easy to visit other locations.
Paritosh
family_with_children
December 30, 2024
“A truly exotic and hospitable environment”
The ambience, decor and service.
Cheow Hia
family_with_children
November 27, 2024
“Warm and helpful customer service personnel make us feel like we’re at home.”
Shopping mall
Man Ying
family_with_children
November 13, 2024
“Great experience and stay!”
It’s very baby friendly!!! All the staff are very helpful and friendly. We had a great stay and the room facilities are very modern and comfortable
[Ultraman]Jr.
couple
October 29, 2024
“not bad.”
The extensive menu on breakfast
Eadaoin
couple
September 30, 2024
“We had a fabulous relaxing stay.”
The facilities in the hotel were fabulous. There was a beautiful pool and easy access to the grand deck resort water park too. It was located within walking distance of the rest of the strip to. The staff were amazing. They noticed it was as my husbands birthday in a few days time, from his passport at check in. They then provided him with two lovely surprises to the room.
Kelly
couple
June 9, 2024
“Absolutely fantastic holiday at JW Marriott Macau. I can not wait to return”
It was a stunning environment. Outstanding service and facilities. Staff were exceptional
Irina
solo_traveller
May 21, 2024
“Perfect”
It is great! Didn’t see that high level of service for long time. Highly recommended
Celeste
extended_group
May 17, 2024
“Great service and hotel”
The hotel is near to the galaxy mall and hotels. The room is in good condition.
Johnson
family_with_children
May 13, 2024
“Great hotel. Decor is understated and not pretentious. Service is great. Room service is amazing.”
We had a Premier Room booked for three days through Booking.com and for some reason could not book for the fourth day in the same room. We ended up booking the fourth day in a Standard Room with Trip.com. When we arrived, they upgraded our fourth day so that we may stay in the same room for the four days. The Premier Room was spacious and well designed with a modern feel. Just perfect for the two of us and our 2yo child. It looked over the resort deck and my child was very engaged in the view. Room service is amazing. They folded some of our clothing that had been strewn around and provided additional baggage horses so that our luggage can be accessed off the ground. Our child was provided with a care package. They hung our wet swim gear on the hanging line in the bathroom for us and provided cable management straps for all our personal electronic wiring.
Harry
family_with_children
April 16, 2024
Location was perfect and amazing spaces for kids to play around.
Rajesh
family_with_children
April 5, 2024
“Exceptional and great value for money! Will certainly come back despite minor glitches”
- Very well maintained, royal, great facilities, casino right at ground floor - Access to water park (shared by Galaxy, JW, Ritz and Banyan) which is great for kids and adults alike - Friendly staff and the wide spread in buffet (for vegetarians, they were happy to prepare some that we requested)
sungwook
family_with_children
April 1, 2024
Very comfortable, professional receptionist, clean, quiet.
Braden Tai
family_with_children
March 15, 2024
Location, Cleanliness, Room, Facilities
Facilities
Accessibility
Wheelchair accessible, Toilet with grab rails, Emergency cord in bathroom
Activities
Happy hour, Sauna, Fitness centre, Casino, Spa and wellness centre, Massage, Children's playground, Hot tub/Jacuzzi, Bicycle rental (additional charge), Water sport facilities on site, Kids' club, Water park, Beauty Services, Facial treatments, Waxing services, Hair treatments, Manicure, Hair cut, Hair styling, Body treatments, Body scrub, Spa facilities, Steam room, Spa lounge/relaxation area, Foot bath, Spa/wellness packages, Fitness, Personal trainer, Fitness/spa locker rooms
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & Drink
Breakfast options, Wine/champagne, Fruits, Kid meals, Kid-friendly buffet, Breakfast in the room, Restaurant, Bar
Food & drink safety
All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas, Food can be delivered to guest accommodation
General
Facilities for disabled guests, Family rooms, Non-smoking rooms, Safety deposit box, Allergy-free room, Soundproof rooms, Lift, WiFi available in all areas, Air conditioning, Designated smoking area
Internet
Internet services, WiFi, Free WiFi
Outdoors
Outdoor pool, Outdoor pool (all year)
Parking
Parking on site, Parking garage, Accessible parking, Parking
Physical distancing
Physical distancing rules followed
Pool and wellness
Swimming Pool, Sun loungers or beach chairs, Sun umbrellas, Heated pool, Pool/beach towels, Pool bar, Water slide, Swimming pool
Safety & security
24-hour security, Key card access, Security alarm, Smoke alarms, CCTV in common areas, CCTV outside property, Fire extinguishers
Safety features
Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available
Services
Shuttle service, Concierge service, Private check-in/check-out, Shuttle service (free), Trouser press, ATM/cash machine on site, Airport shuttle (free), Express check-in/check-out, Valet parking, Currency exchange, Fax/photocopying, Luggage storage, Airport shuttle, Business centre, Babysitting/child services, Laundry, Dry cleaning, Ironing service, 24-hour front desk, Room service, Meeting/banquet facilities
Transport
Airport pick up, Airport drop off
Deluxe King with City View
This air-conditioned Deluxe room has floor-to-ceiling windows and offers, high-speed WiFi access, complimentary bottled water and 24- hour room service.
Executive 2 Double beds with Executive Lounge Access
This air-conditioned Executive room offer floor to ceiling windows with complimentary bottled water and 24- hour room service. This room features Executive lounge access: -Complimentary food: midday snack, afternoon tea, hors d'oeuvres and dessert -Complimentary Cocktails -Complimentary non-alcoholic beverages -Complimentary business services -Check-in and Check-out Services -Meeting Room Facilities (Up to 2 hours per day). Complimentary breakfast is entitled within Executive Lounge only. Buffet Breakfast is also available at Urban Kitchen with additional charges.
Executive King with Executive Lounge Access
This air-conditioned Executive room offer floor to ceiling windows with complimentary bottled water and 24- hour room service. This room features Executive lounge access: -Complimentary food: midday snack, afternoon tea, hors d'oeuvres and dessert -Complimentary Cocktails -Complimentary non-alcoholic beverages -Complimentary business services -Check-in and Check-out Services -Meeting Room Facilities (Up to 2 hours per day) Complimentary breakfast is entitled within Executive Lounge only. Buffet Breakfast is also available at Urban Kitchen with additional charges.
Premier 2 Double Beds with Resort View
This air-conditioned Deluxe room has floor-to-ceiling windows and offers, high-speed WiFi access, complimentary bottled water and 24- hour room service.
Premier King with Resort View
This air-conditioned room has floor-to-ceiling windows and offers, high-speed WiFi access, complimentary bottled water and 24- hour room service.
Deluxe 2 Double Beds with City View
This air-conditioned Deluxe room has floor-to-ceiling windows and offers, high-speed WiFi access, complimentary bottled water and 24- hour room service.
Chairman King Suite
This air-conditioned Chairman One-bedroom Suite offer floor to ceiling windows with complimentary bottled water and 24- hour room service. This room features Executive lounge access: -Complimentary food: midday snack, afternoon tea, hors d'oeuvres and dessert -Complimentary Cocktails -Complimentary non-alcoholic beverages -Complimentary business services -Check-in and Check-out Services -Meeting Room Facilities (Up to 2 hours per day) Complimentary breakfast is entitled within Executive Lounge only. Buffet Breakfast is also available at Urban Kitchen with additional charges.
Executive Presidential Suite with Resort View
This air-conditioned 2-bedroom Presidential Suite offer floor to ceiling windows with complimentary bottled water and 24- hour room service. This room features Executive lounge access: -Complimentary food: midday snack, afternoon tea, hors d'oeuvres and dessert -Complimentary Cocktails -Complimentary non-alcoholic beverages -Complimentary business services -Check-in and Check-out Services -Meeting Room Facilities (Up to 2 hours per day) Complimentary breakfast is entitled within Executive Lounge only. Buffet Breakfast is also available at Urban Kitchen with additional charges.
Executive Suite with Lounge Access, 1 King Bed
This suite has a minibar, electric kettle and seating area. This room features Executive lounge access: -Complimentary food: midday snack, afternoon tea, hors d'oeuvres and dessert -Complimentary Cocktails -Complimentary non-alcoholic beverages -Complimentary business services -Check-in and Check-out Services -Meeting Room Facilities (Up to 2 hours per day). Complimentary breakfast is entitled within Executive Lounge only. Buffet Breakfast is also available at Urban Kitchen with additional charges.
Retreat Pool Suite with Lounge Access
This air-conditioned 1-bedroom Retreat Pool Suite offer floor to ceiling windows with complimentary bottled water and 24- hour room service. This room features Executive lounge access: -Complimentary food: midday snack, afternoon tea, hors d'oeuvres and dessert -Complimentary Cocktails -Complimentary non-alcoholic beverages -Complimentary business services -Check-in and Check-out Services -Meeting Room Facilities (Up to 2 hours per day) Complimentary breakfast is entitled within Executive Lounge only. Buffet Breakfast is also available at Urban Kitchen with additional charges.
Retreat Studio with Whirlpool & Patio King or Double
This air-conditioned studio room offer floor to ceiling windows with complimentary bottled water and 24- hour room service. Whirlpool is featured in the bath and bathroom.
Hotel Policies
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