Hotel City Lugano
Via Giuseppe Bagutti 4
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Why people book this hotel
“An extremely friendly welcome for a large group travelling together”
“The staff was brilliant thanks for them”
“Big room”
“room was great and clean, service was nice and efficient, overall very new but c…”
“Both the reception staff and the lady who served us at breakfast were extremely …”
“The breakfast has with various choices”
“Super clean and modern rooms with a lovely breakfast”
“Hotel very clean, stuff very polite and kind”
“Very central”
“Its a part of a beautiful city, location, profesionalism, beauty”
Overview
Located 800 metres from the Lugano Exhibition Centre and 1 km from the lake, Hotel City Lugano is a modern, non-smoking building with stylish and air-conditioned rooms. Free WiFi is available in all areas, and underground parking is available for small/medium cars on site for an extra charge. The modern, soundproofed rooms at Lugano City Hotel are all fitted with an LED TV, LED lighting, universal sockets, a minibar with free non-alcoholic drinks, a safe, a desk and a kettle with a coffee/tea maker. The private bathrooms come with a shower, hairdryer and free toiletries. Printers and coffee machines are provided on every floor. The lobby features a bar, a breakfast area, and access to a terrace. The City Hotel is 2.6 km from Monte San Salvatore and 1.5 km from Lugano Train Station. The closest bus stop is 200 metres away. Lugano University is a 2-minute walk from the hotel, and various shops, bars and restaurants are reachable within a 10-minute walk.
Traveller reviews
Wendy
couple
May 21, 2026
“Excellent, friendly customer service.”
Everything worked perfectly.
Wendy
extended_group
May 21, 2026
“The perfect accomodation for our group.”
An extremely friendly welcome for a large group travelling together. Super clean and modern rooms with a lovely breakfast.
GARAJA
couple
May 16, 2026
The staff was brilliant thanks for them
Emanuele
couple
March 26, 2026
“Clean hotel in the center”
Hotel very clean, stuff very polite and kind. Big room
Wolff
solo_traveller
January 19, 2026
“great, comfy especially friendly staff and overall clean.”
room was great and clean, service was nice and efficient, overall very new but comfortable feel, room was surprisingly spacious, staff especially at breakfast was very friendly and had nice conversations.
Jessica
extended_group
December 16, 2025
“Overall, a good experience, but cleanliness could be improved.”
Both the reception staff and the lady who served us at breakfast were extremely attentive and kind. It was very well located for what we needed (going to the hospital).
Roland
couple
October 4, 2025
Bed were two single beds which drifted apart during the night... instead of the booked double bed...
Joyce
extended_group
September 13, 2025
Friendly and helpful staff. Clean.
Ching
family_with_children
August 8, 2025
“Comfortable stay !”
The room is big and clean. The hotel even provides slippers that is really a bonus. Toilet is big and shower pressure is good! The breakfast has with various choices. Overall, it is a good hotel.
Marco Agostino
solo_traveller
August 4, 2025
“everything very well!”
Minyi
family_with_children
July 28, 2025
“Decent location, friendly staff, very clean and worth the money!”
Super nice breakfast buffet and super friendly & helpful hotel staff. We stayed in a 3-person room - I can’t speak for the normal double bed but the sofa bed was a bit hard. Other than that everything was as nice as I expected!
Olivia
family_with_children
May 31, 2025
“One of the best hotels we have stayed.”
All staffs were very friendly and helpful. The room was very spacious and clean. Beds were comfortable. The quality of the breakfast was excellent with varieties.
André Louw
couple
May 29, 2025
The room was small but comfortable. The coffee/tea station was really not good. Coffee quite horrible unfortunately. Only two packs of coffee and 2 cups of sugar, at that price we felt this to be stingy.
Daniel
extended_group
May 20, 2025
Comfortable beds, room service with impeccable cleaning. Superb breakfast Hotel staff very courteous and helpful. Automatic shoe cleaner in the 1st floor, helping a lot to give that finishing touch before I went to a symposium. This way, I could do all my activitives knowing without need to worry anything regarding the hotel.
Stephan
extended_group
April 24, 2025
“Best Business Hotel in Lugano”
Great Business Hotel in Lugano. Nice team, sympathical and professional. Nice room with all the expected comfort. Quite, good bed... Excellente breakfast.
Juraj
extended_group
March 3, 2025
“great hotel, does not matter whether you travel for work or for hilidays”
pleasent staff, very nice rooms, excellent breakfest
Sandi
couple
November 28, 2024
breakfast had wide selection of everything, very good
Cathleen
solo_traveller
August 20, 2024
Really good and modern city hotel. Very central. Air conditioning. Staff was really nice and helpful.
LuigiMarchelle
solo_traveller
August 16, 2024
“Great stay on a great town”
Staff was extremely friendly and helpful. The bed was one of the most comfortable beds ever (you have no idea how great sleeping was). Definitively a place to return in the future.
Rodica
couple
July 27, 2024
“almost everything”
Its a part of a beautiful city, location, profesionalism, beauty.
Facilities
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & Drink
Coffee house on site, Breakfast options, Wine/champagne
Food & drink safety
Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized
General
Bicycle parking, WiFi available in all areas, Pets allowed, Non-smoking rooms, Facilities for disabled guests, Family rooms, Lift, Safety deposit box, Soundproof rooms, Heating, Non-smoking throughout, Air conditioning
Internet
Internet services, WiFi, Free WiFi
Outdoors
Terrace
Parking
Parking, Parking on site, Private parking
Physical distancing
Cashless payment available, Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas
Reception services
Invoice provided
Safety & security
Key card access, Smoke alarms, CCTV in common areas, CCTV outside property, Fire extinguishers
Safety features
Face masks for guests available, Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, First aid kit available
Services
Pet bowls, Ironing service, Business centre, Laundry, Vending machine (drinks), Vending machine (snacks), Daily housekeeping, Fax/photocopying, Luggage storage
Transport
Public transport tickets
Family Room with Two Separate Bedrooms (non connecting)
This family room has air conditioning, minibar, soundproofing and satellite TV. A private bathroom is fitted with a shower and free toiletries. Please note that you will get 2 separate bedrooms. If possible, the hotel will give you rooms next to each other. Please inform the property about the number and age of the children. You can use the Special Requests box when booking or contact the property.
Business Room with French Bed
Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room features a flat-screen TV with satellite channels, soundproof walls, a minibar and a tea and coffee maker. The unit has 1 bed.
Exclusive Double Room
This larger double room features a minibar, air conditioning and soundproofing. A private bathroom is fitted with a shower, free toiletries and a hairdryer. Please inform the property in advance if you are travelling with a child. Contact details are stated in the booking confirmation.
Modern Cosy Double Room
This double room features air conditioning, minibar and soundproofing. A private bathroom is fitted with a shower, free toiletries and a hairdryer.
Style Double Room
Providing free toiletries, this twin/double room includes a private bathroom with a shower and a hairdryer. The twin/double room provides air conditioning, soundproof walls, a minibar, a tea and coffee maker, as well as a flat-screen TV with satellite channels. The unit offers 2 beds.
Hotel Policies
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