“Good”

There was no kettle for warm water to make tea and no milk in the fridge.

“Good value for money. Good location with car. Safe and decent neighbourhood.”

Good location, Good clean hotel. Night staff very good. Vallet guys throughout amazing.

“Comfortable”

The staff were amazing, clean and well maintained property

“Effortlessly cool hotel, with the best staff and well located”

Quiet residential area, staff were excellent, clean, comfortable beautiful rooftop pool - there was absolutely nothing negative at all

“A check-in to remember”

This one is on behalf of my colleague Ruslan who I made the booking for - My first check-in experience at Montrose at Beverly Hills was unforgettable — unfortunately, not in a good way. I arrived at a fully prepaid room but without a credit card for the security deposit. My colleague, who booked and paid for both rooms, immediately contacted the hotel to solve the issue remotely. The front desk responded to every possible solution with what felt like their favorite word: “No.” Cash deposit? No. Online payment? No. Card over the phone? No. Basic empathy? Also no. The highlight was being told that my room key would stop working at 11 AM the next day unless my colleague arrived in person. I was essentially given two exciting options: sit inside the room and wait, or wander around Los Angeles with my luggage like a side character in a low-budget travel documentary. The hotel itself is nice, the location is great, and the valet staff was fantastic — friendly, smiling, professional. Meanwhile, the reception team behaved like customer service was a personal inconvenience. For a 4-star hotel in Beverly Hills, I expected hospitality. Instead, I got a masterclass in unnecessary rigidity and awkward attitude. Montrose has potential, but the front desk team could really use a reminder that guests are not the enemy.

“Can’t wait to come back!”

Amazing location and super cool vibes

“Great place to stay. Would stay here again if I return to LA”

Property conveniently located. Had some Hollywood character . We were upgraded to a suite which was excellent

Room had a strange smell. Wasn’t dirty but coming from the AC.

“Everything was Great”

“A great week.”

Clean, great location, spacious rooms and friendly staff - shoutout to Sasha on the door, and the reception team who were all particularly friendly and helpful.

The staff outside were very helpful.

“Nice but wouldn't stay again”

Was in a really good area

Cool decoration, good location

“Great vibe, location and staff!”

The room had a great layout and a great view of West Hollywood, the hills, and the city. The hotel was located on the border of Weho and Beverly Hills, on the doorstep of the Sunset Strip, or a short walk from Santa Monica Boulevard. The rooftop pool was a vibe. great sitting areas - the best view.

“A bit expensive for what the hotel is”

That rug smells horrible To have to pay for the parking a huge amount of money per day, this should be free for clients

“Reality doesn’t match the pictures”

Location

“This is a beautiful small West Hollywood hotel - exactly right”

This is a beautiful West Hollywood hotel - exactly right, no ridiculous frills or waste. The staff are exceptional, all of them.

“Enjoyable stay in West Hollywood. Quiet hotel within walking distance to bars and restaurants.”

Good location in West Hollywood. Bars and eateries not too far to walk to. Pool was nice with a great view.

“Great location and helpful staff”

Location was good and staff helpful