“Not good value for money.”

Comfortable bed

“Excellent hotel”

Everything The breakfast buffet was excellent. Great variety

Very modern and the staff was nice and acommodating

Breakfast was plentiful, rooms were well serviced. Taxi service was ezceptional.

The rooftop with the swimming pool, jacuzzi and gym. Breakfast was good.

Was ok

Staff was very polite and always helpful during all of our stay.

Nice rooms

Everything was amazing

“Great stay in the heart of San Isidro and the brach”

Great location, nice pool and jacuzzi! Location is also great with amenities nearby

“Theft, overcharging, and no water in a hotel I once trusted”

I have to start by saying that when it comes to rest and comfort, the hotel delivers very well. The beds are truly comfortable, the mattresses are excellent quality, and you can tell they’ve invested in creating a space where you can sleep soundly. Also, the windows are completely soundproof — you can’t hear any noise from the outside, which is a big plus, especially in a city with heavy traffic. However, not everything is positive. One detail that really stands out — and not in a good way — is the pool. Every time I’ve stayed at this hotel, the pool has never been available. It’s always “under maintenance” or “temporarily out of service.” At this point, it feels like a recurring excuse. If they advertise it as part of the amenities, the least they could do is ensure it's actually usable. And although I don't like to single out individuals, I feel the need to mention the repeated behavior of a receptionist named Claudia. I understand everyone can have a bad day, but her attitude was consistently unpleasant. Every time I approached her with a question, she responded with clear disinterest, as if helping me was a burden rather than her job. She smiles awkwardly, with body language that communicates discomfort and rejection. It wasn’t just a one-time impression — it was a consistent pattern throughout my stay. It’s unfortunate, because the hotel infrastructure has potential. But when staff members convey indifference or a bad attitude, the guest experience drops significantly. Claudia wasn’t verbally rude, but her body language and tone were noticeably hostile and unprofessional. And that, especially at the front desk, reflects very poorly. In summary: excellent beds, great sound insulation, but services are unavailable and customer service falls short in key areas. A place that could be excellent... if they cared a little more about human interaction and delivering what they promise.

Lovely rooms. Comfy beds

“It is not a hotel category”

We arrived almost midnight after a long trip, First thing we wanted to do was take a shower, However, we couldn’t, there was no water in the bathroom, but also in the entire hotel. We decided to change the hotel. So we canceled our stay and wanted our money back. The front desk staff, Mr. Jaír Basilio said that they only charge at the time of the check out and used the credit card only as a guarantee and he could cancel the guarantee so we would not be charged. However the hotel had already charged. I got in touch with the hotel today and they said they will return our money back, but it will take 2 or 3 weeks, so we will be expecting it. By the way, the water trouble is not a San Isidro district issue as Mr. Basilio said, he finally had to admit that it is about water pipes concern in the hotel building and he never told us the water trouble at the moment of check in, as he insisted he did. The hotel send to our room 3 big bottles of water, for a quick wash, after we complained for the inconvenience, unbelievable!! Well, we just want our money back!!

“Good option in a nice neighbourhood”

Comfy rooms, good selection at breakfast

“Excelente estancia”

Impecable

“Enjoyable and delightful”

Breakfast is better than what I expected! I enjoyed the breafast that I had there.

“Good bed and bathroon”

Poor breakfast

Quiet and clean

“Very good stay”

Room service was a bit lackn but overall it was great!

“Good place”

Good facilities. Gym and pool very nice.