I loved the hotel! Nice cleaning area for bikes (even though I didn't use it). Wellness area, balcony of my room and restaurant (both the breakfast and the dinner) were also super nice. Receptionist was also super kind.

Spa, Breakfast, Balcony

“Superb hotel. friendly, up to date, clean, cosy,...”

staff is super friendly. Everything is extremely clean. The infrastructure is superb. The food in the restaurants is very tasty, and the waitstaff is very friendly.

“great stay”

Staff was very supportive and pleasant.

“3-Star Hotel, 4-Star Price, 1-Star Sofabed”

Room Category and Pictures We booked a room that was shown as a duplex in the official pictures. Upon arrival, we were informed by reception that although the pictures in the selected category do show a duplex room, only one such room exists in the entire hotel. We were assigned a different layout within the same category, which was not made clear during booking. Ski Shuttle Service Prior to booking, we called the hotel twice to confirm whether there was a hotel shuttle to the ski lift. Both times, we were told that a shuttle was available. Upon check-in, however, we were informed that the hotel does not provide its own shuttle, and that we needed to use the public post bus instead. Room Bedding The room was described as suitable for four people, with one bed and one sofa bed. The quality of the sofa bed was very poor and caused discomfort during sleep. In our opinion, this does not meet acceptable standards for guest bedding. Price vs. Star Rating While the hotel is listed as a 3-star property, the pricing was closer to that of a 4-star hotel. Guests may want to compare alternatives in a similar price range before booking. Restaurant Service and Quality We waited over an hour to be served our meals, which were unfortunately not to our taste. Staff informed us that many cooks and employees had recently left the hotel, which caused operational difficulties in the kitchen. Spa and Pool Access One of the main reasons we chose this hotel was the advertised spa and pool facilities. However, we found that these amenities are located in a separate building approximately 200 meters away, across the road. This was not clearly stated and made the spa experience less convenient than expected. Summary Our experience at Hotel Sarain Active Mountain Resort did not fully meet expectations based on the booking information and communication prior to arrival. While the property may still appeal to some travelers, we recommend that future guests clarify room types, spa access, a

“Great stay - wil come again”

Only stayed one night but fantastic room - most comfy bed i’ve had for a long time and a surprisingly large welnee. Good breakfast and nice crew, we will come again in sommer

“Nice hotel with good restaurants”

Modern apartment, very good restaurant (La Montanara). We liked the location.

“Modern mountain feel with very nice wellness facilities and 3 different restaurants”

Modern mountain feel right next to the biathlon arena

“Overall, an enjoyable weekend with good food and walks nearby.”

The room was a good size and clean. The breakfast was very good and we ate amazingly tasty pizza in the restaurant. Overall very happy with our stay here.

“All in all a beautiful stay in the mountains”

Quiet location, beautiful rooms, bathrooms exceptional, the shower is incredible.. the design of the hotel is wonderful, really gives you that swiss cottage vibe. our room had a balcony which was a great ad-on, a mini-fridge would have been nice but actually it had all we needed

“Our stay at Sarain, March 2024”

The hotel is new and very nice. Room was spacious and comfortable, ideal for our group of three. There is an amazing spa area with two jacuzzi, two sauna, relax area, all is included in the stay. The hotel has also three different restaurants, each with different cuisine. There is also very nice bar just next to the hotel. We loved the restaurant where they serve traditional dishes from local canton, food was delicious!

Good location, nice facilities, clean room

“Wonderful mountain spa hotel”

Beautiful mountain resort with nice spa. Gorgeous room fitted with wood, including a spacious and equally nicely designed bathroom. The spa was great and generous, too, even if located in a separate building down the road. I also liked the cosy bar.

“not the best, not the worst but poor value for the money”

spacious apartment, cleanliness

Just perfect stay with jakuzzi after mountain hiking and nice breakfast.

“Great stay!”

Wonderful place to stay, the beds were super comfortable, like sleeping on a cloud. The personell was friendly, the food for breakfast and dinner was of great quality and I liked that they had a sauna/wellness available included in the price.

“perfect stay , recommended”

cleanness

“I loved my stay in the hotel. Amazing place and stunning wellness.”

I loved the design of both interior and exterior. The wellness was absolutely stunning and very well constructed, allowing a split between the "naked" and "swimming suit" zones.

“we had a good stay!”

bathroom & staff ( very friendly and helpful )

“nice quick one nighter.”

location was ok view was beautiful actual design was appealing main building well maintained