“A terrible thing happened to me here. For four days I walked in the mountains, and as it was more cold than I expected,”

A terrible thing happened to me here. For four days I walked in the mountains, and as it was more cold than I expected, I caught quite a cold, and was so weak that day that it was absolutely impossible to continue the intended journey. That's why I was looking for a way out of the mountains and accommodation where I could take a warm shower and sleep in a hot bed until better tomorrows. I only received a booking confirmation from the apartment, but no information about the accommodation. During the day I also wrote here, explained my situation and announced when I would be able to milk. I wrote everything in Spanish using google translate. No response again. I tried to change boarding between 18:00 and 19:00. Again no response until 5:57 p.m. I was already there at 17:50, there was no one at the address. I immediately called the owners of the apartment. He didn't understand me, he said that the accommodation is not for one person. I begged him desperately! "No, you will not sleep here. I is not free. You are alone." Another conversation took place using messages on booling.com. It wasn't until I wrote that I was going to sue him and demand a refund that he suddenly managed to find me a bed. In the meantime, however, I booked a hotel room five kilometers further, where I had to walk in the dark of the night on a road with cars in my weakened state of health. This man suddenly pretends it's a misunderstanding and makes excuses, but I don't care. He told me that I was traveling alone and that the accommodation was not for me. He never saw me. He only told me over the phone. Because of him, I hurriedly looked for accommodation, spent a lot of extra money and had to continue on foot in the dark night on a road where cars were driving. I have not received my money yet.