“Beautiful location, but wouldn’t stay again. Very overpriced for what you get.”

Location is beautiful but there isn’t much to see or do except walking.

Unique of Hotel design

“We had a great stay with a beautiful view of the lake.”

The view was spectacular, the staff were very friendly and helpful, and the room was really designed well.

The view was spectacular. The crew are helpful and friendly.

Excellent boutique hotel offering wonderful views over Lake Toya. Loved the outdoor bath on the balcony. Large, spacious rooms.

“A beautiful hotel in a magical location.”

Great range of food for breakfast and plenty of options for all dietary needs.

“Amazing Lake Toya experience”

The rooms and views were spectacular

“Best stay I had in Japan”

This is a sensational place to stay. Don’t be Fooled by the outside, inside it has beautiful decor. Rooms are gorgeous traditional style. The restaurant food was delicious. The staff are wonderful.

The views from the villa are phenomenal! The space is clean and spacious, and absolutely warming in the cold winter. The public onsen has the most beautiful, magical views I've ever seen. An extra star for it being tattoo friendly. The breakfast buffet was so yummy too, and it had plenty of vegetarian options. We stayed in villa 3, a group of 5 of us, it was perfect!

Everything was perfect and the breakfast was really good.

“We had a pleasant stay but unfortunately too short for us to truly enjoy the villa.”

The air cond in the bedrooms are not working well and the western bedroom at the ground floor is noisy and not working. You need to get it fix.

“Excellent”

Everything was great

“Wonderful”

Dinner was fantastic! A location is little bit far but there are shuttle bus, so it is not a problem.

“A lovely hotel with a spectacular outlook.”

We loved the outlook to the lake and the generous size of the room.

“Overall a very stylish and comfortable stay that is let down by its moldy open-air bath and attention to detail.”

The room was well designed and nice, had a lovely view of Lake Toya from our room. There was a small arcade which was also nice. The staff was polite and courteous, always tried to help and we appreciated that.

“Overall, everything was pretty much perfect.”

I really liked everything about the place, but the breakfast could be better, it didn’t taste that great.

Was a great hotel with wonderful views. Only downside was that most of the restaurants in the town they take you to at night were closed so it was hard to get dinner anywhere. Would have been better with more options for transfers to and from Rusutsu resort.

Food options was serverly limited

“Love Hate experience”

The view from the room was definitely 5 stars, but everything else was closer to 3.5 stars. The toilet had motion sensor lights that turned off in less than a minute without movement, requiring occasional gestures to avoid being left in complete darkness. The basin tap was extremely short—only about 6cm from the base—making it inconvenient to fill the room kettle. To do so, you’d need to use the toothbrush cup multiple times. It could also be particularly frustrating for those with larger hands. For the price, the hotel did not offer room service. The breakfast selection was very limited, and there was no countertop space to place your food tray while using one hand to open the oven toaster to put your bread in, wait for 5mins and take it out. Housekeeping did not replenish the small, handcream tube-sized shower toiletries. Additionally, the automatic curtains malfunctioned on the second day, requiring a staff member to reset the room’s power supply by changing the keycard. At the restaurant, the window-side tables had a breathtaking view, but they were also directly exposed to the morning sun, making the experience uncomfortably hot and glaring—what a pity! On the morning of our checkout at 7a., the entire first level, including the lobby reception, was deserted. A bell at the reception indicated that staff would arrive shortly after ringing it, but after pressing it five times with no response, I had to walk all the way to the restaurant at the back of the hotel to find someone to assist with checkout. That said, if these issues aren’t dealbreakers for you, it’s still a beautifully designed, exquisite hotel to enjoy your time at Lake Toya.

The interior design by Kengo Kuma is definitely worth a visit. The guest room windows facing the best view in Lake Toya you can see lake sunrise directly from your bed. The staff was helpful and they went extra miles to provide access for guests touring around. I especially appreciated that.