“What a beautiful hotel!”

Stunning hotel! Beautifully decorated. Very welcoming staff. In-room, private onsen was great. Room was very spacious and lovely. Private dining for Japanese kaiseki meal was delightful. Beautiful view over the lake to volcanoes in the distance. Shuttle bus service to the train station was very handy.

“Ok. But wouldn’t rebook.”

Spacious. Clean. Friendly staff.

super nice with warm reception and good service

Beautiful, serene , peaceful

Exceptional food, service, cleanliness and design.

“Great stay overall, food was only good - with room for improvement”

Fantastic staff, and room was great as well. The private onsen on the terrace was such a treat when coming back from a walk in the cold.

The private outdoor onsen is exceptional. The japanese dinner is quite nice.

“Exceptional service and a cozy winter retreat”

We had a lovely stay at this beautifully designed hotel in heavy snow. What stood out immediately was the friendly and accommodating staff. We had originally booked a room with a large open terrace and private onsen, but quickly realized the heavy snow made it a bit too chilly to step fully outside! The staff were incredibly helpful—they showed us alternative rooms and moved us to a suite with a semi-open private onsen on the balcony. This was perfect; the room was spacious, spotless, and very tidy. The dining experience was another highlight. Even though breakfast and dinner were in the same restaurant, the staff thoughtfully seated us in different spots. We especially loved the seating where both my husband and I could face the window together to watch the falling snow. The food variety was excellent. While the hotel is a short distance from the lake itself, the stunning design and warm hospitality make it a 10/10 stay.

“Beautiful, but pricey”

A beautiful retreat near Toya Onsen. The staff were amazingly kind and the food at both the French and Japanese restaurants had some exceptional courses. The place had an aura of calm and relaxation. Both the large (shared) onsen and private room onsen were clean and soothing.

What a beautiful hotel!! Our bedroom had views to the lake, it was amazing. The dinner and breakfast were excellent, and the onsen was amazing. We were lucky, at the time we went my daughter and I had the whole onsen to ourselves.

“Excellent”

Very personalised experience, where the staff even called ahead to get our preference

“Enjoyable stay”

The cleanliness, the view

“Enjoyable stay by lake Toya in Hokkaido”

Beautiful large room with private onsen. Good location for sightseeing and good food.

“Overall a great stay, highly recommended”

The room and facilities were very good. Meals were impressive. The surrounding grounds was a delight. The bonus was the presence of a harpist during the evening meals and at night.

“Impressed with their service standard and the stay”

Well impressed with the services rendered. From booking communication till the day I left the resort. Room is clean and comfortable. Enjoyed both the breakfast and the dinner greatly. Would definitely come back again.

Beautiful resort, love the personal onsen.

“excellent stay -just wished i had more time there”

EXCELLENT EXCELLENT IS ALL I CAN SAY

“Recommended”

Very well resort and nice

“Very good”

Facilities are pretty good.

“Amazing stay in amazing location!”

Everything was amazing! Staff, room, scenery/view… Wish we had had more time. Definitely recommend.