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Hotel Grand Toya

Ryokan

Toyako Onsen 144

hotel
hotel

Why people book this hotel

Great location
8 mentions

Location and room size

Good amenities, ample parking, safe, great views right in front of Lake Toya, am…

Friendly staff
5 mentions

Good and nice hotel Staff is very nice and the food is good too plus they do mak…

Friendly, helpful staff

Comfortable rooms
4 mentions

Nothing much… other than the lake view from the room

Other than the old facilities and lack of common bathroom I think I had quite a …

Good value
2 mentions

Everything about the property is perfect, location, price, amenities and nice st…

Parking available
2 mentions

Love the tatami style and free parking

Breakfast available
1 mentions

The traditional breakfast and dinner was absolutely authentic, delicious and a g…

Overview

A 5-minute walk from lake Toya, Hotel Grand Toya offers Japanese-style rooms with free Wi-Fi. Indoor and outdoor hot spring baths are available at the property. Each room comes with of tatami-mat (woven straw) flooring, futon bedding and views of Toya Lake. A flat-screen TV, refrigerator and safe are included. Each room has a private toilet, while bathroom is shared by guests. Hotel Grand Toya also has a vending machine, gift shop and provides private parking for free. Japanese dishes are served for guests with a meal-inclusive plan at the property. JR Toya Station is a 10-minute drive away. It takes 30 minutes by car to reach Rusutsu Ski Resort.

Traveller reviews

S

Shing Nam

couple

June 2, 2026

5

The reception staff's attitude was so-so, and the facilities are relatively old.

Y

Ying Chen

couple

May 2, 2026

8

Great location with big room

Location and room size

J

Jacob

couple

April 13, 2026

3

Its old and need maintenance.

The meals time was punctual. Food was reasonably good.

M

MUHAMMAD

family_with_children

February 2, 2026

10

Good and nice hotel Staff is very nice and the food is good too plus they do make vegetarian option The room was big and comfortable

J

JM

extended_group

January 24, 2026

9

Traditional Japanese with Onsen Dinner option is recommended for its authenticity

C

Chin

family_with_children

January 21, 2026

8

Enjoy the stay, my family enjoyed the onsen and shared bath room. Tatami style.

Love the tatami style and free parking.

D

Deepa

solo_traveller

January 2, 2026

7

Great, affordable, lakefront place with amazing views

Good amenities, ample parking, safe, great views right in front of Lake Toya, amazing location and yet quite affordable. The traditional breakfast and dinner was absolutely authentic, delicious and a great experience.

S

Shin Jie

solo_traveller

November 5, 2025

10

I left my property in the hotel, after contacted the management, they gave me quick reply and I got my property back smo

M

Maaike

solo_traveller

September 12, 2025

8

Excellent location, amazing lake view and two minutes from the bus station. Friendly, helpful staff.

T

Toh Phui

family_with_children

August 15, 2025

10

Location

C

Cindy

extended_group

July 17, 2025

8

Experience ancient Japan.

Authentic old school ryokan. It’s like going back in time. I think it’s good cause you get to experience the past atmosphere.

M

Michelle

extended_group

June 12, 2025

8

Terrific Toya and Usu

Convenient location and on waterfront property, perfect spot to watch the nightly fireworks. One block to the bus station. Personable staff, who personally and enthusiastically handed a pair of extra large slippers for my husband. We love taking the public buses to Mt. Usu and Toya train station.

J

John

extended_group

May 25, 2025

8

Pleasant stay and nice experience with onsen

View was nice and set meals were delicious

J

Jose

solo_traveller

May 24, 2025

9

Nice one night stay

The friendly staff and the location, I could use it as a headquarters while also enjoying the hot springs.

F

Florence

family_with_children

May 8, 2025

6

Staff not helpful

Lake view

J

Jozef

extended_group

May 3, 2025

10

Amazing

Everything about the property is perfect, location, price, amenities and nice staff.

L

Lairkh

couple

February 25, 2025

4

Below average

Nothing much… other than the lake view from the room.

K

katie

couple

February 11, 2025

7

Comfortable and authentic

Great location for skiing at Rusutsu

L

Lim

family_with_children

February 10, 2025

7

Delicious food, just dated properties that is frozen in time

Other than the old facilities and lack of common bathroom I think I had quite a pleasant stay. The food is the main reason which I stay here after reading the review and I wasn't disappointed, the food is delicious.

M

Martin

couple

February 10, 2025

10

Style

Facilities

Activities

Spa and wellness centre, Massage, Canoeing, Horse riding, Hot spring bath, Open-air bath, Public Bath, Badminton equipment

Cleanliness & disinfecting

Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & Drink

Breakfast options, Kid meals

Food & drink safety

Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized

General

WiFi available in all areas, Lift, Air conditioning, Heating, Non-smoking rooms, Family rooms

Internet

WiFi, Free WiFi, Internet services

Parking

Free parking, Parking, Parking on site, Private parking

Physical distancing

Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed

Safety features

Staff follow all safety protocols as directed by local authorities, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available, Access to health care professionals, Thermometers for guests provided by property

Services

24-hour front desk, Fax/photocopying, Luggage storage, Vending machine (drinks)

Twin Room with Private Bathroom - Lake View

This twin room is air-conditioned and has a private bathroom, a safe deposit box and lake views. The unit has 2 beds.

Max 2 guests 26 1 bedroom 1 bathroom
Japanese-Style Room with Shared Bathroom + Private Toilet - Lake View

Features tatami-mat (woven straw) flooring, futon bedding and views of Toya Lake. A flat-screen TV, refrigerator and safe are included. Each room has a private toilet, while bathroom facilities are shared.

Max 4 guests 20 1 bedroom 1 bathroom
Quadruple Room with Shared Bathroom

The quadruple room features air conditioning, tatami, a safe deposit box, heating and a flat-screen TV. The unit has 4 futons.

Max 4 guests 20 1 bedroom 1 bathroom

Hotel Policies

Check-inFrom 14:00 to 19:00
Check-outFrom 07:30 until 10:00
Cancellation & prepaymentCancellation and prepayment policies vary by room type. Please check your booking details before finalizing.
Accepted credit cardsThe hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine printPlease note that all children from 2 to 6 years can stay using existing beds at an extra charge. Please see Children and extra beds policy. This hotel only accepts Visa, JCB, American Express and MasterCard to guarantee a booking. Union Pay cards can still be used to pay at the property. Guests with a dinner-inclusive plan must be at the property restaurant by 19:30 to eat dinner at the property. Guests who arrive at a later time may not be served dinner, and no refund will be given. Rates differ according to the number of guests. Please make sure to book with the correct number of guests.Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Last updated: Apr 11, 2024, 10:21 AM

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Hotel Grand Toya - 3 Star Hotel in Lake Toya