This accommodation has an unreasonable and excessive number of rules, and any small mistake results in extremely high penalties. What is unacceptable is that the staff make no effort to help, solve problems, or find reasonable alternatives. They simply shift all responsibility and cost to the guest. For example, if you forget to return the room key—even if you offer to send it back the same day via Yamamoto delivery—they claim they cannot access the room for cleaning and immediately force the guest to pay for a locksmith, with a penalty of 30,000–50,000 yen. What is truly shocking is that the property has NO spare keys at all. There is only one key. If anything goes wrong, the guest is automatically punished with an excessive fine. This level of risk being placed entirely on the guest is completely unreasonable. On top of that, if you forget to turn on the anti-freezing pump system, you are fined again—without any warning or flexibility. Basic services are also treated as extra charges. Changing bed sheets costs additional money, and there is no room cleaning during the stay unless you pay extra, even for long stays. We stayed 10 days, yet still had to manage everything ourselves. Overall, this accommodation operates more like a penalty trap than a hospitality business. Guests are expected to comply perfectly with an overwhelming list of rules, while receiving no support, no flexibility, and no understanding in return.

“Disappointing due to the owner removing the bed and us having to sleep on the floor. Not good after a day of skiing”

Decent sized condo with equipped kitchen.

Good value for money during the summer

Convenient to Kutchan, clean and economical as a self serviced apartment.

“Super clean room and everything for a short stay was there!”

The instructions are very clear and the place is super clean. In such a little place, everything I needed was there.

“Cozy and very comfortable”

Location is great in terms of getting to Niseko and Rusutsu (buses run from the bus stop 7 min away from the apartment). The customer support is great, always replying within 15 min, we were very pleased ! Condo is very new and clean. There are plenty of dishes / pans to prepare food, washing machine, bathroom essentials etc. Very cozy atmosphere. Great value for money!

“Clean and cosy accommodation close to food and ski resorts”

The accommodation was affordable and well located in Kutchan near convenient stores, eateries and roughly 10 to 20 min drive to various ski resorts. The room was nice and clean and well maintained as well.

“Would recommend.”

This place had everything we needed. The staff we met were very nice and the nearby sauna was excellent. This place is ideally located if you want to go to both niseko and Rusutsu.

“Worst hotel of our entire trip. We will never return.”

The aircon is cold which I enjoy. A lot of properties do not allow us to turn on the aircon during winter.

“Great location and decent room size compared to other places we have stayed. Staff were exceptional in answering all my”

I like the mountain view and easy access to the centre