“Nice place , clean and comfortable with great location.”

Great location and nice room size compared to many other hotels in Japan. We could see the castle from our window, which made our stay even more enjoyable. The staff were friendly, welcoming, and always willing to help. I would highly recommend this hotel to my friends and would definitely stay here again if I have the opportunity to visit Kumamoto in the future.

“good”

no breakfast

“Overall my stay is good”

Location is great

“What you need in Kumamoto for a good stay :)”

The hotel is in my opinion what you would want for your stay in Kumamoto. It is very central, close enough to the train station and all the major attractions in the city (e.g., Castle). Right outside the hotel, there are also multiply bus and tram stops, which is great for both local transport and longer bus journeys across Kyūshū. Staff was very kind and available to help too.

“The best hotel in Kumamoto”

Professional staff members who kept the room tidy and comfortable. Also I’d like to say thank you to all staff on the grand floor.

“Excellent location and great service from the staff. Enjoy the Japanese breakfast and the Chinese dinner in the restaura”

From a friend recommendation

“Location was good but parking was a little expensive per day”

Feel so welcomed by the staffs ! Good location indeed near all the shopping districts and walkable to Kumamoto Castle

Great location. Spacious, clean and comfortable rooms. Best pillows in Japan. Most comfortable beds we found.

“We had a great time enjoying the Sakura near our hotel.”

Good location and great service, the staff were very kind and helpful, parking was easy to access.

“Highly recommended”

Good location, clean and spacious room, Friendly front desk.

Location was good.

Near to shopping places

We did not have breakfast there.

“Brilliant stay”

Well maintained hotel and facilities; excellent staff. Good restaurants although a bit expensive.

“very nice，location is super good， Kumamoto Castle could be seen via the room window!”

Front desk is very helpful

“Great value stay- amazing staff!”

1. The concierge, a female staff who spoke perfect English, was super helpful, full of initiative and so pleasant and friendly. Unfortunately we did not get her name- an unfortunate oversight on our part but she attended to us on the 1st 3 days of our stay from 10 march to 12 march. We wish to compliment the Hotel on having such an amazing staff who does credit to the Hotel. 2. We had interconnecting rooms which were great. The bathroom shower pressure was strong, the hotel provided a shower chair and non slip shower mat. The toilet was separated from splashes from the sink by a low wall. The bed was comfortable and pillows great for sleep. 3. Housekeeping did a great job keeping the rooms clean. Loved the free bottled water daily.

Location

Good position, clean, friendly, comfortable, great breakfast selection

“Excellent stay in a central location.”

Very central location with food, shopping and Kumamoto castle within walking distance. Restaurant food at hotel is also very good. Also have massage service. Just next to the contemporary art museum which is worth a visit.