“Would consider staying again!”

Good location a small walk to many things. Big balcony with city views Huge 2 bedroom, 3 bath apartment (with study and washing machine)! Felt like we were in a penthouse (although it's very dated 😅) Huge covered pool

Spacious rooms and excellent service. Helpful and friendly staff, it was a treat to be handed water bottles as we arrived. Highly recommend.

The rooms were spacious, clean and comfortable. The staff was also helpful and were always there to support us.

“Value for money”

Staff were polite and helpful. Apartment was good size and had all the facilities.

“Awesome place, good workers, nice environment”

Everything

Size of apartment. Balcony with views, staff helpful.

“Fair”

The location

“Fantastic, budget friendly option in wonderful location!”

After 2.5 weeks in Malaysia, this was by far our favourite stay. Very budget friendly at 310RM per night, and a great, spacious room with fantastic facilities. Absolutely perfect location and friendly staff.

“An aparthotel that feels like home, not luxury”

Full kitchen, large living room, bathtub, swimming pool, playground, 24-hour front-desk, concierge, room service, food delivery desk, housekeeping, location, location, location. Once you start searching and filtering on Booking, you realize that this property ticks all the boxes for a family stay. This was a repeat stay, as we left KL for Langkawi in between. We were very thankful for the complimentary luggage storage service. We got the same 3-bedroom unit again, which was a disappointment and blessing at the same time. I paid higher for a supposedly better view, but I understood later that the room we got the first time was already an "upgrade". The kids already got used to the room, so it was all for the better. They enjoyed the bathtub and the living room sofa. This place is truly bang for buck in terms of area; not sure if you get such space outside of AirBNBs (even modern condos are compact). Nearing the end of our stay with extended family, we wanted to downgrade our room to a smaller unit, but I was pleasantly surprised by a message from the front desk telling us that for the convenience of my family, we were allowed to retain the room, even though I paid for a smaller unit for my follow-up stay. The room was prepared with both a crib (free) and extra bed (paid) due to a confusion, but this proved that they watched out for my requirements and were cautious to meet my comfort. We were there for NYE, and being next to the Menara Tower, we got to witness one half of KL's NYE fireworks show (the other half was on the other side of the Twin Towers hidden from our view). It was good to be back.

“Truly home away from home”

I am not sure if Booking encourages long-form reviews, but since unfortunately I forgot to take proper photos of the place (having two toddlers in tow makes you forgetful), I'll try my best to describe it. It had all the necessities for a family stay with two young children. Two bedrooms, THREE bathrooms/toilets, a large living, a FULL kitchen, and even a STUDY! The rooms have a direct view of the Menara Tower and partial view of the Twin Towers. You can understand that the location is prime; although not very close to a metro, nearby hotspots are within Western walking distances (but you don't normally walk in KL for more than 5 mins due to the humidity and uneven terrain). Contrary to official policies on Booking, the property does provide cots and extra beds. While the entire apartment is not carpeted, the bedrooms are, and this is important for the kids. The bathtub helps a lot, more than you expect. There is also a food delivery desk for riders to leave your meals and groceries, and I understood at one point that you can even call room service to have them delivered to your room (but I didn't bother them anyway). The roadside opposite sometimes had food stalls set up at lunchtime, and there's a Shell station convenience store within a minute's walk. Walk the other way 15 mins, and you reach Jalan Alor. While staff behaviour and approach can be inconsistent, they were nice overall, especially the reception, concierge and housekeeping. Aside from the occasional dust in certain places, they have a very thorough cleaning protocol. The property maintained a constant communication line with me since my booking, making me feel very safe and confident that someone was waiting to receive us. For holidays with kids, you need the predictability of a hotel and the comfort of an apartment, which the Maple Suite provides. With decades of experience, they know what they’re doing.

“Good location, plenty of space. Slightly old and tired hotel, needs a revamp! Friendly staff”

Good location, close to cafes and restaurants in Bukit Bintang. Big apartments, plenty of space.

“Value for money”

Spacious apartment

The enviroment, location, staff and safe 24/7

“Quite expensive for the room alone”

The location was very strategic. Easier to move around in the center of KL.

“A recommended hotel”

There is a lot of space and the whole environment is clean. The service attitude at the front desk is very good. Housekeeping is also good. And it won't be noisy.

“If you don’t mind the old hotels, then this place is really good because of the proximity”

The proximity to Pavilion, KLCC and to Chinatown.

“The Maple Suite is a gem”

Room very spacious and clean. Location perfect. Staff excellent.

“Very good”

Room space

Location and space

“Maple Suite, maple sweet”

Once again my stay at the Maple Suite was nothing short of excellence. Being a stereotypical American some amenities had to be explained like the petrol/propane tank for the stovetop/hob (whoops) but that's all on me and they were willing and able to help just about 24/7. I was fortunate enough to stay in a newly upgraded suite, having something akin to central air as opposed to their older style aircon system. It came with variable degree remotes, and it was noticeably easier to maintain a consistent temp in the whole suite compared to my last trip! Check in and out are amazing as always, they're able to accommodate 24/7 arrivals and departures which are almost always an issue from JP>KL and vice versa! Another change I noticed was an option to put in requested days for room service as opposed to asking every day, which was welcome and saved everyone time I reckon.