“Good value for the cost”

Almost everything is great - room, food, service.

good service. It is nice and friendly.

“This is an awesome experience. Will comeback.”

The room, service and food are excellent

“Definitely worth the money!”

I only stayed for 2 nights, but loved it! The staff is super nice and helpful, food was unbelievable, added to experience immensely. The room is very sweet and comfy as well as springs themselves. I had a magical mountain view from my window! My stay was all around perfect!

“Enjoyable, worth it for meals they provide.”

Good hearty Japanese breakfast! With many courses, I was spoilt for choice. However I can imagine a non-Japanese or non-Asian guest may not be comfortable with the local Japanese only option. Some of the dishes had been so local and foreign that I was unsure how to enjoy. But nonetheless I was well fed and had a good meal.

“Extremely nose and cosy”

Absolutely loved it! The best service, very accommodating staff! Very tasty set menu. The best on our trip.

“Kotori is a cosy and convenient Onsen hotel”

Cosy and clean, staff are helpful and polite. They do their best to understand our needs . Despite their limited ability to speak English, they used translation device to communicate with us. Shuttle service is provided to the bus terminal including Rokka Ropeway. Half Board was good and value for money. Overall we enjoyed the 2 nights stay in this Onsen hotel. We would recommend this hotel.

“Very good”

Cosy and breakfast outside the room

there are onsen baths and kaiseki was very good, though dinner is served in another building matcha, water and coffee free to use yucatas provided are really nice

“Enjoyable, worth it for meals they provide.”

Good hearty Japanese breakfast! With many courses, I was spoilt for choice. However I can imagine a non-Japanese or non-Asian guest may not be comfortable with the local Japanese only option. Some of the dishes had been so local and foreign that I was unsure how to enjoy. But nonetheless I was well fed and had a good meal.

“Cozy stay”

Great service, I appreciated that they could offer a shuttle service to and from the station, as well as private time in the onsen. Food was fresh and unique (for me).

“Great value for great experiences.”

It was exactly as described and reading previous reviews, we knew that we would have to walk up the street to the neighbouring sister hotel to have dinner and use the "golden" onsens. Dinner and breakfast were amazing. I loved the many different dishes. They were delicious and beautifully presented. My husband and I booked the private onsen which at the time was available at no extra/minimal charge. The room was clean and comfortable. (traditional tatami mat room with futons).

“A perfect and relaxing experience”

A great experience of Japanese culture. Hotspring and culinary marvels. The dinner was absolutely delicious.

The Ryokan Kotori meals were traditional, exquisite, and beautiful, even breakfast. The value of our all-inclusive stay reflected that we had a private onsen room and the fanciest meals of our entire 2.5 weeks in Japan. We felt we were staying at a beautiful vintage resort, in a very pretty historic onsen village. Highly recommend the Arima Ropeway to Mount Rokko. There is an incredible obstacle course/playground Greenia at the top of Rokko Mountain and a sweet “Edelweiss Cafe” looking over the Botanical Garden. The Arima Onsen experience is worth the short scenic trips by bus from the Osaka or Kyoto Stations.

“Great for us to experience the onsen and the Kaiseki ryori Dinner, Japanese culture”

the dinner and breakfast was delicious and nicely presented

The staffs are very friendly and helpful. Although they can't speak much English, but they still manage to explain or answer my questions in simple words or through google translations. They have the services of picking you up from the Arima Onsen stations. The dinner and breakfast were superb and amazing! We really enjoyed them so much!! The traditional japanese room was nice and clean. They set up the futon beds while we were having dinner and putting them away while we were having breakfast. The toilets has to be shared with other guests. But luckily the time that we came, there wasn't many guests. There is no bathroom in your room. So you have to book the private bath and have shower after having the hot spring bath. We enjoyed our stay very much and don't mind going there again.

“It is good for us to experience the traditional Japanese living.”

The private bath in the room provides a private and pleasant hot spring experience.

“It's a great place to relax!”

Overall the stay exceeded our expectations and was enjoyable and relaxing. Kotori is very charming and cosy with the decorations throughout the building. The private onsen is great and you can book it for 45 minutes use. The staff are very helpful and attentive, and the rooms are well equipped. Dinner is in the sister hotel Hanamusubi which is a 2 minute walk from Kotori, and the staff were able to accommodate for my dietary needs, although they noted they cannot prepare food without fish so it may not be suitable for vegan or vegetarian dietary requirements. Breakfast is served in the Kotori building and is excellent too.

“Stunning Ryokan in a Beautiful Area”

Absolutely beautiful Ryokan, my room was western style but very comfortable, the included private onsen time was wonderful. We had half board which was a Japanese style dinner, at a hotel a few steps from the Ryokan, this was amazing, food was prepared at the table. Breakfast the next morning was Japanese style as well. Shuttle collected our luggage on arrival and we were shuttled to train station on departure.

“Highly recommended”

Everything about this place was fantastic. I would visit it again when i am there.