Villa Serene Hotel
Villa Serene Hotel Namgoi Road, off Eldoret-Kitale Rd, Kitale 0796 050620 https://goo.gl/maps/RFHJEuSirCRAcivk9 2057,30200
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2 nights, 2 adults
Includes taxes and charges
2 nights, 2 adults
Includes taxes and charges
Why people book this hotel
“The staff was extremely friendly and helpful”
“Some of the staff tried to make up for the dissappointment by being helpful and …”
“And the bathroom was huge”
“The host, Selene, was gracious, the chef’s meal was delicious and timely, and th…”
“Out rooms were clean, the shower had warm water, the place was quiet and the WIF…”
“The place is exceptionally clean and the staff were very welcoming and professi…”
“The breakfast was not bad though not full breakfast as is expected”
Overview
Villa Serene Hotel is located in Kitale, within 7.8 km of Kitale Museum and 28 km of Saiwa Swamp National Park. Among the facilities of this property are a restaurant, room service and a 24-hour front desk, along with free WiFi. The hotel features family rooms. Every room comes with a private bathroom with a shower, free toiletries and slippers. Kapenguria Museum is 48 km from the hotel, while Kitale Club is 6.6 km away. The nearest airport is Kitale Airport, 10 km from Villa Serene Hotel.
Traveller reviews
Guest
couple
July 22, 2025
“The hotel was convenient. The staff were pitiful.”
There was a restaurant, so we didn't need to go out searching for food. And the bathroom was huge.
Age
solo_traveller
May 5, 2025
“Fair”
The breakfast was not bad though not full breakfast as is expected
Rosmarie
family_with_children
April 7, 2025
“Nice stay outside of Kitale”
We stayed two weeks in this hotel. Out rooms were clean, the shower had warm water, the place was quiet and the WIFI was very fast. We enjoyed the food, it was always delicious and nicely prepared. The staff was extremely friendly and helpful.
Enoch
solo_traveller
February 28, 2025
“Good”
Good
Milcah
extended_group
December 30, 2024
“Frustrating”
Some of the staff tried to make up for the dissappointment by being helpful and courteous
RAEL ALUSA
family_with_children
December 30, 2024
We had a wonderful stay! The host, Selene, was gracious, the chef’s meal was delicious and timely, and the beds were comfortable. Stay was with family (+kids) and they were very accommodating, making us feel right at home. Highly recommend!
Mary
extended_group
September 1, 2024
“Clean and quiet place .”
Endre
solo_traveller
February 25, 2024
“Staff needs training”
Nothing
Tonny
family_with_children
January 28, 2024
Nice
Catherine
couple
December 13, 2023
“Our stay was peaceful after a tough time burying a close relative.”
The place is exceptionally clean and the staff were very welcoming and professional. Kudos Milcah, Grace and your team. They made an otherwise difficult time bearable. Asanteni sana
Rajesh
solo_traveller
August 21, 2023
“It was overall a pleasant stay”
Neat and clean
Daudi
solo_traveller
February 5, 2023
“Just okay”
The place was good
mwamjeni
solo_traveller
December 26, 2022
Staff were friendly and went out of their way to make my stay comfortable
Reagan
solo_traveller
June 27, 2022
“Great”
Poor internet in the rooms. I had to work in the main reception area
Facilities
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & Drink
Breakfast options, Restaurant, Breakfast in the room, Special diet menus (on request)
Food & drink safety
Food can be delivered to guest accommodation, Delivered food is securely covered, All plates, cutlery, glasses and other tableware have been sanitized
General
Bicycle parking, Family rooms, Pets allowed
Internet
Internet services, WiFi, Free WiFi
Parking
Parking, Free parking, Parking on site
Physical distancing
Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas
Reception services
Invoice provided
Safety & security
24-hour security, Security alarm, CCTV in common areas, CCTV outside property, Fire extinguishers
Safety features
Staff follow all safety protocols as directed by local authorities, Hand sanitizer in guest accommodation and key areas, First aid kit available, Face masks for guests available
Self check-in
Passport/ID information collected online before you arrive
Services
Shuttle service, Ironing service, Room service, 24-hour front desk, Laundry, Dry cleaning, ATM/cash machine on site, Private check-in/check-out, Packed lunches, Trouser press, Daily housekeeping
Budget Double Room
Providing free toiletries, this double room includes a private bathroom with a shower and slippers. The double room provides a dining area. The unit offers 1 bed.
Double Room
Providing free toiletries, this double room includes a private bathroom with a shower and slippers. The double room provides a dining area and a wardrobe. The unit offers 12 beds.
Hotel Policies
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