Motel Santaviva
Mutanda Road
View on map and nearby hotels
10 nights, 2 adults
Includes taxes and charges
10 nights, 2 adults
Includes taxes and charges
Why people book this hotel
“Great hostel with very friendly and helpful staff”
“The staff were really friendly and helpful”
“The location is perfect, right in the city center, and everything was clean and …”
“The accommodation has a convenient location”
“Place was clean”
“Rooms are clean and nicely furnished”
“Very friendly manager Good food Location Price quality very good”
“Ivan the owner helped us book the gorilla trekking for a very fair price”
“Basic room and facilities but comfortable enough”
“They were extremely helpful and caring with our motorcycle parking and arranged …”
“Breakfast is ok”
“Breakfast was good”
Overview
Situated in Kisoro, 12 km from Mgahinga Gorilla National Park, Motel Santaviva features accommodation with a shared lounge, private parking, a terrace and a bar. This 4-star hotel offers room service, a concierge service and free WiFi. The accommodation offers airport transfers, while a bicycle rental service is also available. All rooms at the hotel are fitted with a seating area. At Motel Santaviva the rooms are fitted with bed linen and towels. The accommodation offers an à la carte or continental breakfast. At Motel Santaviva you will find a restaurant serving African and American cuisine. Vegetarian and halal options can also be requested. The area is popular for cycling, and car hire is available at the hotel. The nearest airport is Ruhengeri Airport, 37 km from Motel Santaviva.
Traveller reviews
Marcelo
couple
January 10, 2026
“Not recommended”
Breakfast is ok
Marcin
solo_traveller
December 4, 2025
“I recommend this palce”
Great hostel with very friendly and helpful staff. The location is perfect, right in the city center, and everything was clean and well-maintained. I had a really pleasant stay and would definitely recommend it
Evguenia
extended_group
August 31, 2025
The staff were really friendly and helpful. The accommodation has a convenient location. We had dinner there and the food was good!
Louisa
solo_traveller
May 10, 2025
“Place is clean and Staff are nice, it is basic but you get what you pay for.”
Staff were very friendly. Breakfast was good. Place was clean.
Michael
couple
March 2, 2025
“Super helpful!”
Incredibly helpful staff. Ivan not only helped us book bus tickets, but also brought us to the bus stop and waited with us until it came, which was a couple of hours. We would have been lost without him.
kunihiro
solo_traveller
January 28, 2025
So friendly and good service
Hans
extended_group
January 22, 2025
Very friendly manager Good food Location Price quality very good
Angus
solo_traveller
December 8, 2024
Food was decent with a good selection on the menu. I did have to send back my dinner though because the hamburger was served cold. The staff and owner are very friendly and most speak good English. Rooms are clean and nicely furnished.
Benji
couple
November 21, 2024
“Amazing Base for Gorilla Trekking on a Tighter Budget”
Friendly and helpful staff. Kule, Trust and Rachel were attentive and supportive and enthusiastic. Ivan the owner helped us book the gorilla trekking for a very fair price. It's a perfect base to go gorilla trekking on a tighter budget. I would highly recommend booking through Ivan and staying here for the trekking. Ivan himself was away, so perhaps we didn't get the perfect experience previous reviews suggest! But he was very helpful and responsive from afar.
Jonathan
extended_group
November 11, 2024
Ivan is great, very helpful thank you for looking after us. Jon & Dylan
Michelle
couple
September 5, 2024
“Good base in Kasoro.”
Basic room and facilities but comfortable enough. Location is good. Ivan the host is a great source of information and happy to assist with anything. He makes the place.
Mark
solo_traveller
August 10, 2024
“A decent option if you are on a budget and want to stay in town.”
A decent option if you are on a budget and want to stay in town. Staff were friendly and helpful. Nice court yard to chill out in.
Luca
couple
July 20, 2024
“Perfect”
It‘s an amazing place in Kisoro. It’s clean, big and cozy. The staff and the manager Ivan are incredible friendly and helpful. He took us for a walk through the authentic Kisoro and showed us the best sunset-viewpoint. He helped us planning all our activities in Uganda and we booked our Gorilla trekking experience with them. We can highly recommend to do this as well. We would stay there anytime again!
Stefan
couple
June 2, 2024
“This place isn't the greatest - but is there better in town? Managers are great.”
The interim manager was great - she was super friendly and helpful. The head manager was out of town but we met him the morning we checked out - he was also super friendly, caring. Food was fine. Fine location. They were extremely helpful and caring with our motorcycle parking and arranged to have it stored in the locked courtyard of a neighboring business (there is no secure parking on the premises, and they didn't feel comfortable with our bike parked on their terrace, even if locked to a post). Food was tasty.
Tonio77
couple
February 27, 2024
Quality price ratio
Bernhard
extended_group
February 20, 2024
“Steaming hot showers, clean rooms, helpful staff, delicious and healthy breakfast was included. I honestly do not know w”
Exceptionally helpful and kind staff, especially the owner Ivan. He showed us around town and even took us on a small hike and bike tour.
Mace
couple
February 12, 2024
“Great hostel in a great location but what makes it truly exceptional is Ivan. We’ve travelled quite a lot and not sure”
Bo
extended_group
February 10, 2024
“Nice people, good location, but slightly overpriced”
The staff and the owner were really nice. The breakfast was really good, particularly the samosas. There is a covered courtyard. The parking in the street was safe, as there is a bank next door with guards.
Jonny Sweet
solo_traveller
February 2, 2024
“Ivan is the best host imaginable”
Ivan was an incredible host. Not only did he sort out my gorilla tracking excursion at a very reasonable price, but he also came to Rwanda to meet me and collect the money since the permit has to be paid for in cash. I was a little apprehensive about handing over that amount of money but he went out of his way to allay my concerns and I found him extremely trustworthy. He also helped me with my onward travel plans. I can't recommend him enough.
Liezel
solo_traveller
January 26, 2024
Really good place to stay. Ivan is an exceptional host and goes above and beyond. The communication and information supplied was quick and accurate. Ivan and his team make guests feel welcome and special. Highly recommended.
Facilities
Activities
Canoeing, Hiking, Cycling, Nightclub/DJ, Evening entertainment, Stand-up comedy, Movie nights, Walking tours, Bike tours, Happy hour, Tour or class about local culture, Live music/performance, Live sport events (broadcast), Beauty Services, Make up services
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Guests have the option to cancel any cleaning services for their accommodation during their stay
Entertainment and family services
Board games/puzzles
Food & Drink
Coffee house on site, Wine/champagne, Fruits, Breakfast options, Special diet menus (on request), Breakfast in the room, Bar, Restaurant
Food & drink safety
Physical distancing in dining areas, Food can be delivered to guest accommodation, Breakfast takeaway containers, Delivered food is securely covered, All plates, cutlery, glasses and other tableware have been sanitized
General
Bicycle parking, Family rooms, Designated smoking area
Internet
WiFi, Free WiFi, Internet services
Outdoors
BBQ facilities, Terrace, Outdoor furniture, Outdoor fireplace
Parking
Accessible parking, Parking, Parking on site, Private parking
Physical distancing
Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed
Reception services
Invoice provided
Safety & security
24-hour security, Fire extinguishers
Safety features
Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, First aid kit available, Access to health care professionals, Face masks for guests available
Self check-in
Passport/ID information collected online before you arrive, Lockbox key collection at the property, Lockbox key collection near the property
Services
Shuttle service, Daily housekeeping, Grocery deliveries, Airport shuttle (additional charge), Lockers, Shared lounge/TV area, Fax/photocopying, Concierge service, Private check-in/check-out, Shuttle service (additional charge), Room service, Airport shuttle, Laundry, Packed lunches, Car hire, Currency exchange, Ironing service
Transport
Public transport tickets, Airport pick up, Airport drop off
Deluxe Double Room
Providing free toiletries, this double room includes a private bathroom with a bath, a shower and slippers. A seating area, a desk, a balcony and a private entrance are provided in this double room. The unit offers 1 bed.
Deluxe Double Room (2 Adults + 1 Child)
Offering free toiletries, this double room includes a private bathroom with a bath, a shower and slippers. The double room offers a private entrance, a minibar, as well as a balcony and an outdoor dining area. The unit has 1 bed.
Basic Triple Room with Shared Bathroom
The triple room offers a private entrance, a minibar, a balcony with garden views as well as a private bathroom featuring a bath. The unit offers 3 beds.
Budget Twin Room
The twin room features a private entrance, a minibar, a balcony with garden views as well as a private bathroom boasting a bath. The unit has 2 beds.
Deluxe Single Room
The single room offers a private entrance, a minibar, a balcony with garden views as well as a private bathroom featuring a bath.
Economy Single Room
Offering free toiletries, this single room includes a shared bathroom with a shower and slippers. The single room offers a private entrance, a minibar, a seating area along with an outdoor dining area. The unit has 1 bed.
Hotel Policies
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