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Serena Khaplu Palace

Hotel

Serena Khaplu Palace, Chaqchan Road, Sargiab، Khaplu

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Why people book this hotel

Friendly staff
9 mentions

I extended my stay for one more night and the staff was so accommodating

Very helpful staff

Comfortable rooms
9 mentions

The rooms are extremely well appointed for a historic building

Once visitors leave at 18:00hrs the hotel is much quieter

Great location
4 mentions

The location and ambiance

Superb location

Breakfast available
4 mentions

Dont miss the balcony for breakfast or dinner (there is a small and big one to c…

Breakfast is buffet style

Free Wi‑Fi
3 mentions

Wifi, hot water etc all perfect

The WiFi was speedy and I could easily access all the content I needed

Clean rooms
2 mentions

Comfort and clean

Our room was spotless, equipped with a comfortable bed and really good WiFi

Overview

Featuring free WiFi throughout the property, Serena Khaplu Palace offers accommodation in Khapalu. Guests can enjoy the on-site restaurant. Free private parking is available on site. Each room at this hotel is air conditioned and is fitted with a flat-screen TV. Some units feature a seating area where you can relax. Certain units have views of the mountains or lake. All rooms come with a private bathroom fitted with a shower. For your comfort, you will find bath robes and slippers. There is free shuttle service, a 24-hour front desk, a business centre and gift shop at the property. The hotel also offers a car hire. Skardu Airport is 107 km from Serena Khaplu Palace.

Traveller reviews

M

Muhammad Jalal Ud Din

solo_traveller

May 21, 2026

10

Its surely a national heritage and Serena has surely done a good job maintaining it

Z

Zahra

couple

May 3, 2026

10

Exceptional hospitality and amazing food 🥘

The palace, khaplu itself, the people, the food. I don’t have enough words to express what a wonderful weekend I had. I extended my stay for one more night and the staff was so accommodating. Especially Shakir Bhai, such an angel to be around. Recommended us so many places to visit, made sure my birthday arrangements were perfect and made us feel welcome and safe. I will forever remember this and I can’t wait to be back here. Lovely 1000/10 recommended. I’ve been to the shigar fort Serena as well but this one takes the cake. Give your staff a raise, they’re all amazing!

H

Haseeb Ur

couple

March 28, 2026

7

The location and ambiance.

K

Katerina

solo_traveller

September 8, 2025

10

Historical palace in great setting

Beautiful historical palace set in stunning gardens and with amazing view. Very helpful staff. Dont miss the balcony for breakfast or dinner (there is a small and big one to choose from). And if you have a chance, watch a polo match - polo ground just outside the property.

B

Bianca

solo_traveller

August 27, 2025

10

Great experience

The rooms are extremely well appointed for a historic building. The view is beautiful, and everything works. This is more than a hotel, it is an experience in a way of life that no longer exists. Good local Balti food options available as well at the restaurant which I appreciated. Wifi, hot water etc all perfect.

H

Haroon

family_with_children

June 22, 2025

8

Overall a nice experience.

Nice and cozy. Small place but very well maintained Stone walls and furnishings are very aesthetic Khaplu fort itself has some very nice balconies

A

Andy

solo_traveller

April 13, 2025

8

Fresh air and apricot blossoms.

Superb location. Once visitors leave at 18:00hrs the hotel is much quieter. Being a heritage site it attracts many visitors throughout the day. There are local walks and the staff are very helpful in giving directions or arranging a guide. I set off alone and found what I wanted with ease. The restaurant offered good choice of cuisines and good quality. Breakfast is buffet style. The WiFi was speedy and I could easily access all the content I needed. And keep in touch with loved ones.

S

Syed

couple

August 29, 2024

2

Not a pleasent stay. This property doesn't entitle 5 star.

Very good location. Tasty food and very pleasent staff. Ehtesham was very nice server.

J

Joanna

couple

August 10, 2024

7

Breakfast, beautiful garden, and complimentary tour of the palace

A

Ali

family_with_children

August 4, 2024

4

No ceiling fan or Ac was available. Breakfast was also ok

S

SOMPONG

extended_group

July 21, 2024

10

Fabulous stay in Khaplu

Comfort and clean

Z

zaheer

couple

August 19, 2023

6

Room swervice facility Iron in room Responsive staff to gusts requests

N

Nazia

family_with_children

July 1, 2023

10

Great stay, lovely staff

Beautiful place, very luxurious

A

Amal

couple

July 1, 2023

6

Beautiful location. Worth a visit but not a stay

The palace is beautiful. Extremely serene and peaceful. Surrounded by the most breathtaking mountains, it's an ideal place to disconnect, relax and unwind. The restoration has been done flawlessly, maintaining the integrity and authenticity of the site. The experience of staying in a fort, surrounded with so much history, is truly unique and incomparable. Our room was spotless, equipped with a comfortable bed and really good WiFi.

H

Hannah

family_with_children

June 27, 2023

10

The room was brilliant and was based in the Palace part of the hotel. Excellent food and grounds. The restaurant staff in particular went above and beyond. Thankyou.

S

Sajid

couple

June 13, 2023

9

it was restored nicely and the stay was comfortable. staff was cooperative

U

Usama

couple

May 30, 2023

4

Average.. not worth the travelling hours

The location, staff & beds were good

M

M Ahsan

extended_group

May 29, 2023

8

Never book from the application. Book at site, it’ll be cheaper

Good historical experience. Better to just visit for a day and travel further towards Minimurg

R

Raafay

family_with_children

September 27, 2022

10

Enchanting place, a must visit!

Great service, friendly staff who go out of the way to make you comfortable!! Place is beautiful and serene. A must visit!

D

Dominique

couple

August 14, 2022

8

This was our 3d visit and our 3 days there were as enjoyable as ever, even if the room was overprice

Both breakfast and dinner excellent. Very attractive heritage room with lovely textiles. Lovely gardens and great views.

Facilities

Entertainment and family services

Board games/puzzles

Food & Drink

Fruits, Snack bar, Restaurant, Breakfast in the room

General

Non-smoking rooms, Heating, Air conditioning, Designated smoking area, WiFi available in all areas

Internet

WiFi, Free WiFi, Internet services

Outdoors

BBQ facilities, Garden, Terrace, Outdoor furniture, Outdoor fireplace

Parking

Street parking, Parking on site, Private parking, Parking, Free parking

Services

Car hire, Ironing service, Airport shuttle, Business centre, Laundry, Dry cleaning, Room service, Meeting/banquet facilities, 24-hour front desk, Fax/photocopying, Luggage storage, Concierge service, Trouser press, Airport shuttle (free), Daily housekeeping

Standard Room

Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower and slippers. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a minibar, a seating area, a wardrobe as well as lake views.

Max 2 guests 35 1 bedroom 1 bathroom
Heritage Suite

Offering free toiletries and bathrobes, this suite includes a private bathroom with a shower and slippers. The air-conditioned suite offers a flat-screen TV with cable channels, a minibar, a seating area, a wardrobe as well as lake views. The unit has 2 beds.

Max 2 guests 35 1 bedroom 1 bathroom
Royal Suite

Offering free toiletries and bathrobes, this suite includes a private bathroom with a shower and slippers. The spacious air-conditioned suite offers a flat-screen TV with cable channels, a minibar, a seating area, a wardrobe as well as lake views. The unit offers 1 bed.

Max 2 guests 55 1 bedroom 1 bathroom

Hotel Policies

Check-inFrom 10:00 to 23:59
Check-outFrom 00:00 until 10:30
Cancellation & prepaymentCancellation and prepayment policies vary by room type. Please check your booking details before finalizing.
Accepted credit cardsThe hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine printThe property does not accept American Express cards as a form of payment.
Last updated: Apr 11, 2024, 5:29 PM

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Serena Khaplu Palace - 5 Star Hotel in Khaplu