“An excellent hotel”

Capitana Received a lukewarm warm welcome from the front desk. I will say after checking in, I had a few interactions with Carlos on the front desk and he was really friendly and super attentive.The Hotel is super modern and immaculately presented. The room was spacious and modern and included a microwave. We had a king size bed which was very comfortable and the pillows were like marshmallows, which made for a good night’s sleep. You do get toiletries in the room (sample sizes) and we were there 4 days and these were not replaced. There is a coffee machine in the room together with coffee and tea and condiments. The water pressure is non-existent and there is only cold water from the sink in the bathroom. A nice touch is the free bottles of water and as much as you like together with bags of ice. We were told by the Front Desk to text them with any requests: we did but didn’t get a response! Housekeeping was a disaster! You have to tell them that you want your room servicing 😳. I asked twice on one day and the room was not done. When I went to the Front Desk, the following day, no apology! The room was done though, pretty much straight away but I have to say, the girl at the Front Desk was very lack lustre and gave the impression, she couldn’t careless 🥹 The pool/bar area was amazing 🤩 all sun loungers have rolled up towels on them and you can help yourself to as many towels are you need. The large pool was very inviting and heated. There was plenty of sun loungers and this Hotel is one of the first Hotels that I have been in, where people are not up at the crack of dawn reserving seats! There also had a jacuzzi as well. The area was spotlessly clean. The pool/bar staff were very attentive and kept the pool/bar area in pristine condition. A shout out to Marcus who was very friendly and attentive: he gave us advice on things to do in the area and recommendations on restaurants. The food that you could order was 🤩.

Clean, spacious rooms. Nice and kind staff

“Comfortable”

Location was great!!

“Absolutely fab”

The location in key west is great and the local hop on hop off has a stop right opposite the hotel so getting into the main areas was so easy. Facilities are wonderful

A beautiful place, stunning sea views, a clean pool with a bar, and plenty of sunbeds both by the pool and by the sea. The only downside is that there is no direct access to the sea.

“A lovely stay staff very friendly and helpful and to add a free upgrade”

Beautiful location

“Amazing stay - I can recommend at 100% this place”

Very modern, clean and magnificent amenities. All the staff was super kind !

Nice, we'll kept.and equipped property with free parking! Their bracelet that opens your room is great, you can easily take it off and put it back on and you don't have to deal with a room key. Good size rooms with couch,kitchenette etc. Overall a very nice hotel!

Such a lovely place, great pool area and nice view of the ocean. Clean, renovate and big rooms Nice to have cold bottles of water always available for free

“It’s not a proper hotel, no nice bar, no bell boy service. Very bizarre”

Large room

Modern, clean, beautifully designed! Perfect for a family!

Pool was awesome, food was very good and the beach part is a nice touch. The rooms are big and very comfortable

“Fantastic and would definitely stay again”

Convenient location, great size bedroom and being a new build was clean and modern

“Familientrip KeyWest”

Strandhotel style

“Lovely relaxing few days”

Location was beautiful. Very calming and a lovely place to relax. Food facilities were good but quite expensive

“Good option for key west”

Clean, nice pool, good sized room

“Everything was in highest level, - hotel room, balcony view, staff, pool area, bar, - in general location where you have”

Everything, it was paradise. There is nothing bad to say about this hotel- recommend 100%

“Our stay was incredible, we would definitely come back!”

Excellent hotel - clean, very friendly , room is perfect, pool is great.

No room service