Pool was perfect

Everything was perfect. Nice big condo and pool was great. Great access to the ocean wear we found lots of shells snorkeling

“A little on the expensive side for what we received, sheets on pullout bed in living room were torn, second bedroom matt”

Location and pool and hot tub

Needs updating and painting inside. Could use blackout curtains in the bedrooms.

“Great few days in Key West, apartment suited our needs but is a bit tired and could do with modernising”

Spacious,comfortable great location and outside spaces

“We couldn’t recommend staying here until there has been a major refurbishment. A very disappointing experience.”

Good location and outdoor facilities.

We were pleased that Coconut Palms was able to accommodate our day-of reservation on Saturday, April 9 due to our flight being cancelled. I booked the reservation and received the confirmation email at 2:39pm. The email stated check-in was at 4:00pm and that another email would follow with additional check-in instructions. We arrived at the rental office at 5:30pm to pick up the keys but the office had closed. The email with additional check-in instructions, including how to access the keys after the office was closed, had not yet arrived. I called the Vacasa number listed in the email and the agent seemed confused about our reservation. She had trouble locating it even though I provided the confirmation number listed in the email. I was put on hold numerous times. After eventually locating our reservation the agent said that she needed to verify my identity. After a lengthy process to verify my identity she provided the code to access the box containing the key to the rental property. The code successfully opened the box, however there was no envelope with our name on it containing a key. The agent said she’d try to contact someone local to Key West to bring us the key. Eventually she was able to reach someone local and then we waited for them to drive to the office to give us the key. After a long day of travelling with my toddler and baby, this experience was stressful to say the least. I would expect issues such as these to arise had we booked a more budget-friendly rental, but not for $1,770 for 2 nights. We also paid an additional $120 for a late check-out. Any consideration for a partial refund would be greatly appreciated. Thank you in advance. Kellie Beranek

“Short but sweet.”

Only stayed overnight. Very comfortable