I’ve been coming to Africa Safari Karatu for several years, so it has been interesting to see how the property continues to expand and develop. They recently added a new, larger swimming pool alongside the original smaller one, which is a very nice improvement to the overall atmosphere of the lodge. The staff also upgraded us to a better room, which I truly appreciated — probably a kind gesture because they have known me for many years. Hospitality and friendliness have always been among the strong points of this place. However, I also noticed that the quality and variety of the food have unfortunately declined quite significantly compared to previous years. Breakfast is very basic and almost always consists of only a small amount of fruit, eggs, bread, and pancakes. The lunch box, which costs 12.50 USD, is also rather modest and usually contains only simple biscuits and a small portion of chicken. Dinner used to be served as a buffet, which offered much more choice and flexibility. Now there are only three menu options, and two of them are often heavily spiced and very hot. I believe the management should understand that many guests arrive exhausted after long safari days, and a good, varied dinner is an important part of the experience and recovery. The rooms were comfortable overall, although there was a slightly unpleasant smell inside — possibly from fresh paint or insufficient ventilation before guest arrival. Despite these criticisms, I still appreciate the effort the property is making to improve and expand. With some attention to the food quality and a few smaller details, this place could once again reach the high standard it had in the past.

I’ve been coming to Africa Safari Karatu for several years, so it has been interesting to see how the property continues to expand and develop. They recently added a new, larger swimming pool alongside the original smaller one, which is a very nice improvement to the overall atmosphere of the lodge. The staff also upgraded us to a better room, which I truly appreciated — probably a kind gesture because they have known me for many years. Hospitality and friendliness have always been among the strong points of this place. However, I also noticed that the quality and variety of the food have unfortunately declined quite significantly compared to previous years. Breakfast is very basic and almost always consists of only a small amount of fruit, eggs, bread, and pancakes. The lunch box, which costs 12.50 USD, is also rather modest and usually contains only simple biscuits and a small portion of chicken. Dinner used to be served as a buffet, which offered much more choice and flexibility. Now there are only three menu options, and two of them are often heavily spiced and very hot. I believe the management should understand that many guests arrive exhausted after long safari days, and a good, varied dinner is an important part of the experience and recovery. The rooms were comfortable overall, although there was a slightly unpleasant smell inside — possibly from fresh paint or insufficient ventilation before guest arrival. Despite these criticisms, I still appreciate the effort the property is making to improve and expand. With some attention to the food quality and a few smaller details, this place could once again reach the high standard it had in the past.

“It was a comfortable and pleasant stay overall”

The property was clean, well maintained, and comfortable. The staff were professional and helpful, and the overall environment was quiet and relaxing

“Horrible food, old fashioned tasteless building”

Nothing

Great big rooms and views

Location with great views. The accomodation is 5 star. Beautiful. Customer service 5 star. Lovely

“Excellent Location for Birders”

The view from the balcony and thus the birdlife there Helpful staff

To continue with same standard and to going to rich five star.

“Loved our stay here”

Beautiful rooms, the pool is amazing, the food is very good!

“Overall is a beautiful place…Few adjustments in terms of customer service…I would love to go back.”

The place is in a very good location…Beautiful view

Staff awesome and very helpful. They cater for any special dietary requirements. Good food, beautiful scenery and clean environment including rooms.

“Beautiful place”

Beautiful environment, especially staff are very friendly and helpful 100%

“Serene and relaxing”

After a rough ride in Serengeti and ngorongoro crater the resort offers a perfect ambiance to relax

The Lodge was very helpful in organizing our trips. The staff also were very helpful and friendly :-) A big thanks to the reception, who enabled our accommodation, despite our late booking.

I am writing to express my dissatisfaction with my recent stay at your hotel. Unfortunately, I encountered several issues that have left me feeling frustrated and misled. Firstly, I was not informed during the booking process that your hotel is located outside the Serengeti National Park. This information was crucial for us as we planned our trip accordingly, expecting the hotel to be within park boundaries. It was only upon reaching the park checkpoint that we discovered this discrepancy. We were then informed about the additional charges required for re-entering the park, amounting to $800. Furthermore, when we contacted Booking.com seeking assistance in resolving this issue, they reached out to your hotel on our behalf requesting a refund for the non-refundable reservation. However, despite their efforts, your hotel refused to honor the cancellation policy and proceeded to charge us for one night's stay. This experience has been disappointing and stressful, especially since it was entirely unexpected. I expected transparency from the hotel regarding its location and the associated costs. Such miscommunication has caused unnecessary financial strain and inconvenience. I hope you take appropriate measures to ensure this does not happen to other guests in the future. Please look into this matter and consider providing compensation for the unexpected expenses incurred due to your oversight.

“Very nice property with all the amenities you need and well trained staff. Good base when going to Safari.”

Everything was good from the moment we arrived, the staff took care of our extensive luggage, check in was smooth and our room was clean and comfortable, with a nice view. Full board was worth it and the big restaurant gave very nice African vibes.

“Great, good restaurant. clean and tidy,”

Almost everything was perfect. The rooms clean tidy, the view perfect, the restaurant with GREAT food.

“Disappointed with their attitude.”

It’s a beautiful setting with lovely views. Nice small pool area. Most staff were very friendly and welcoming. The food was tasty.

Very friendly staff and helpful manager

The food was delicious. Staff super nice and helpful