Service level of the staff, cleanliness, spacious room.

Spacious and comfortable rooms. Delicious well prepared meals.

“Perfect ryokan with amazing food in an incredible winter wonderland”

We had an amazing 1 night stay in December. The staff were so helpful to communicate with in advance, and we travelled via the free shuttle bus from Sapporo Station. The hotel, food, room, and staff were exceptional, and included English speaking staff - Lorre was lovely and so helpful. We travelled as a family of four and our corner room was perfect, with two beds and two futons. Having the private onsen overlooking the snow was just incredible, and private so each member could use it individually. We had dinner and breakfast in a private dining room and the food was just amazing. Everything was perfect and I would highly recommend the hotel to anyone seeking a real ryokan experience. One night was not enough.

“An incredible stay with exceptional views, food, and don’t get me started on how amazing the staff are! The highlight of”

Absolutely everything was phenomenal

“Exceptional!”

Everything was exceptional - food, the staff, private onsen

“Exquisite hotel and onsen in a lovely setting .”

This is possibly my favourite hotel ever . The design the atmosphere , the location . From start to finish our 2 night stay was wonderful. The welcome ( we were met in the car park as we drove in , and helped with our bags ) offered a glass of fizz as we checked in . Our room was spacious , tatami floored and totally Japanese with a private onsen . Dinner and breakfast were served overlooking an exquisite garden and pond . There was also a separate Japanese Garden to enjoy . The meals were really interesting and beautiful cooked . It has an open kitchen which is spotless and calm. I didn’t want leave . 2 nights was not enough . Now we know it’s so convenient for Sapporo we will definitely return .

“Little paradise in Hokkaido”

Beautiful tranquil retreat. Staff did a great job maintaining ambience and comfort of guests. Love the in room onsen. Special shout out to Lorre who was fluent in japanese and english, extremely helpful, capable knowledgeable and pleasant. Food was excellent- special thanks to the Chef who presented beautiful and delicious Japanese breakfast and italian dinners. The Laundry facilities were a plus

The facilities were amazing. Absolutely warm welcome and stuff treated us like a prince and a princess. Thank you for an exceptional experience we will never forget! Arigato gozaimasu

“Met our expectations”

Food at restaurant. Well above expectations.

“Highly recommended to everyone”

An amazingly excellent accommodation, with both hospitality and service of the highest level. Staff and management should be very proud of what they have achieved to cater to the needs of guests.

“An Absolute Retreat for Peace & Quiet”

The hotel was beautiful with contemporary features. We had a gorgeous room with a huge window facing the woods. There was a hot spring bath within the room which was wonderful. The room was very clean, quiet ( save for the pleasant gurgling sound of water from the bath), well furnished and the bed comfortable. The staff was very hospitable, always with a ready smile and made one feel very welcome, in particular Mr Pun who was very helpful and eager to help with sightseeing suggestions. Breakfast was good but the Italian dinner was even better.

Dinner was good. Breakfast was average

“A very relaxing stay..”

Breakfast and dinner are great. Staff are helpful and polite. Due to the remote location, hotel also provides night snacks and soda. Coffee is complementary. Washer and dryer are provided to guests for self laundry service.

“Great short stay”

The staff are just superb. Nothing is too much trouble. They remember my preferences. The room is very clean and the view from the third floor was great. This is a good small ryokan.

“Amazing!”

The staff were very friendly and attentive. I felt very welcomed. The room was also very spacious and clean. The private onsen amazing and the view also perfect.

“Would absolutely go back if able to!”

I was specifically looking for a remotely located hotel with ensuite onsen to finish off my work-vacation in Hokkaido and this was perfect. I had a big window that looked out into the beautiful winter scenery that I could also enjoy from my bed and the onsen. They fed me such good food that my palate is forever spoiled (for the better). The staff are super helpful and all very lovely. They helped me book a taxi to go straight to New Chitose Airport and told me beforehand how much the whole trip would cost which was great for me budgeting. However, there was a toll fee the taxi driver had to pay for himself out of pocket (which I don't understand because that cost was incurred during his job) and although I was able to pay the taxi fare with my visa credit card, he wouldn't accept my card as a payment for the toll, only cash (which I didn't have..). Maybe in the future, the hotel can include this in the instructions for other people. All in all, great experience!

“An amazing getaway to see beautiful nature and let it soak in”

The staff were incredibly accommodating and made us feel right at home. This views are some of the best around and are a must see

“Nice Holiday Escape”

Nice holiday escape; very relaxing & quiet atmosphere, remotely located (in a positive way), friendly staff, delicious food, cozy in house onsen, spacious room.

The facilities and staff were extremely friendly, and nestled in the forest, this accommodation is perfect for relaxation. The absence of nearby distractions only enhances the serene atmosphere, making it an ideal retreat for unwinding.

“Worth every penny”

We had the best stay at Okujozankei. From the moment we pulled up to the property, we were spoiled. The staff were attentive and thoughtful. The building and garden were beautiful. The room itself was clean and so cost. Meals were absolutely delectable and served in generous portions as well.