Chalet Ivy Jozankei
Minami-Ku Jozankei Onsen Higashi 3Chome 231
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Why people book this hotel
“everything , from the staff to the amenities , everything was great”
“The staffs took the time to explain to us in detailed each an every dish we had”
“- The hotel and room itself are very nicely and optimally designed - Kaiseki bre…”
“I like that we could open windows (the bug screen attached to the windows is gre…”
“Breakfast was good”
“LOVE the breakfast and dinner provided by the hotel which are included in the ro…”
“New extremely clean well thought out with amenities etc Superb views Superb …”
“The Japanese-style room with tatami is spacious and super clean”
“Nice location, clean room and helpful staff”
“Friendly staff and great MANAGEMENT little pricey but unique location and proper…”
Overview
Set in Jozankei, 27 km from Sapporo Station, Chalet Ivy Jozankei offers accommodation with a fitness centre, free private parking, a garden and a shared lounge. Offering a restaurant, the property also has a bar, as well as a sauna and a hot tub. Providing free WiFi throughout the property, the non-smoking hotel has a hot spring bath. At the hotel, each room includes a wardrobe. Complete with a private bathroom fitted with a bidet and a hairdryer, all guest rooms at Chalet Ivy Jozankei have a flat-screen TV and air conditioning, and selected rooms also feature a terrace. At the accommodation the rooms come with bed linen and towels. Guests at Chalet Ivy Jozankei will be able to enjoy activities in and around Jozankei, like skiing. Non-stop assistance is available at the reception, where staff speak English, Japanese, Thai and Chinese. Shin-Sapporo Station is 33 km from the hotel, while Otaru Station is 44 km from the property. The nearest airport is Okadama Airport, 35 km from Chalet Ivy Jozankei.
Traveller reviews
spencer
extended_group
February 20, 2026
“There is serious leaks in their booking system. It was compromised and brought me a lot of fraudulent messages that brou”
The maintenance of the property is good
Jyuahn Khang
solo_traveller
February 3, 2026
everything , from the staff to the amenities , everything was great
Pei Yee
couple
February 2, 2026
“It was a very pleasant stay.”
Breakfast was good. The staffs took the time to explain to us in detailed each an every dish we had.
Hui Zhen
family_with_children
January 19, 2026
“A very pampered and indulgent stay”
- The hotel and room itself are very nicely and optimally designed - Kaiseki breakfast was sumptuous - The lounge and refreshment area is very cozy, great to hang around with friends for a drink.
Li-Hua
couple
November 24, 2025
“A reception staff 50+ was unprofessional and impolite.”
Alisher
couple
November 20, 2025
“Exceptional stay - thoroughly recommend”
New extremely clean well thought out with amenities etc Superb views Superb Onsen Amazing food (we had teppanyaki experience) Welcoming friendly staff
Guest
family_with_children
October 23, 2025
“A very pampered and indulgent stay”
- The hotel and room itself are very nicely and optimally designed - Kaiseki breakfast was sumptuous - The lounge and refreshment area is very cozy, great to hang around with friends for a drink.
Wang
family_with_children
October 16, 2025
Nice location, clean room and helpful staff. Lounge is perfect with lot of selected snack or sweet produced from Hokkaido.
Howard
couple
October 4, 2025
“Good and restful”
Friendly staff, most could converse in English, very good food and could accommodate dietary preferences. I like that we could open windows (the bug screen attached to the windows is great) but also means there are some bugs in the room but they don’t bother us.
Hui-Chin
family_with_children
September 22, 2025
I found belongings leaved at hotel after check out. The hotel staff assisted to arrange shipment.
Manish
solo_traveller
July 23, 2025
Friendly staff and great MANAGEMENT little pricey but unique location and property! The room was great huge and onsen the highlight!
Susan
extended_group
July 18, 2025
“Wonderful experience with delicious dining experience.”
Meals are excellent. Ingredients are fresh and seasonal. Staff are responsive and gracious. Lounge facilities are comfy and elegant. Selection of snacks are delicious. A variety of instant food available for midnight snacks. Food choices prepared by Chef Ito was superb.
Pei Yun
couple
July 8, 2025
“Food is good, service is good, room is clean and huge. But we still feel the price is at the high end with the overall e”
spacious room, 24 hours lounge
Soo
family_with_children
March 13, 2025
“Amazing retreat suitable for all ages!”
We loved our stay at Chalet Ivy Jozankei. The staffs were very attentive and friendly. They all spoke English and were nice enough to put two single beds together to make a king bed. Our meals were also nicely prepared and healthy , with a wide variety of ingredients. The scenery was beautiful and it was fine for us to do nothing and just stay in the hotel, watching it snow and sipping tea. The snack bar was a treat with local snacks! We will definitely be back. It was a nice retreat after a few days at the slopes and a very unforgettable experience.
Lai Fan
couple
February 25, 2025
“The stay was great and I really enjoyed it”
The staff at the Osen hotel are friendly and helpful. It is very comfortable for a stay and has a view of the river as well.
Tay
extended_group
January 15, 2025
“Second time staying at Chalet’s Ivy, and no doubt there will be third time.”
Everything, every moment
Polly
family_with_children
September 16, 2024
“Excellant Stay”
Everything was perfect. The room was huge & the in-room onsen was a treat. The staff were polite & helpful, and the food was excellent.
Ye
family_with_children
August 18, 2024
“Would love to come back again!”
Absolutely AMAZING experience!!! The Japanese-style room with tatami is spacious and super clean!!! My kids love the hot spring in the room!! Not to mention the view is awesome! LOVE the breakfast and dinner provided by the hotel which are included in the room fee. So far that is most delicious Japanese food I have ever had. All hotel staff we met were super friendly!! We felt touched that they remember all our preferences! Feels like we are at home!!
Joanna
family_with_children
July 30, 2024
“Really had a wonderful and joyful stay in this hotel.”
Everything is good
Joanna
family_with_children
July 30, 2024
“Wonderful and unforgettable stay in this great hotel.”
Service, environment, food, room facilities are all very good. It is an unforgettable memory stay in such good hotel.
Facilities
Activities
Sauna, Fitness centre, Skiing, Spa and wellness centre, Massage, Karaoke, Hot tub/Jacuzzi, Spa facilities, Spa lounge/relaxation area, Back massage, Neck massage, Foot massage, Couples massage, Head massage, Hand massage, Full body massage, Fitness, Hot spring bath, Open-air bath, Public Bath
Cleanliness & disinfecting
Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay, Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning
Food & Drink
Special diet menus (on request), Wine/champagne, Fruits, Coffee house on site, Kid meals, Breakfast options, Restaurant, Bar
Food & drink safety
All plates, cutlery, glasses and other tableware have been sanitized, Delivered food is securely covered, Physical distancing in dining areas
General
Non-smoking throughout, Air conditioning, Designated smoking area, Family rooms, Non-smoking rooms, Heating, Lift, Safety deposit box, WiFi available in all areas
Internet
WiFi, Free WiFi, Internet services
Outdoors
Garden
Parking
Parking, Free parking, Parking on site, Private parking, Accessible parking
Physical distancing
Cashless payment available, Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas
Reception services
Invoice provided
Safety & security
24-hour security, Key card access, Security alarm, Smoke alarms, CCTV in common areas, CCTV outside property, Fire extinguishers
Safety features
Thermometers for guests provided by property, Face masks for guests available, Staff follow all safety protocols as directed by local authorities, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available
Services
Shared lounge/TV area, Daily housekeeping, 24-hour front desk, Luggage storage
Two Bedroom Premium Suite
Guests will have a special experience as the family room offers a hot tub. The spacious family room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a shower. The well-equipped kitchenette features a refrigerator, a dishwasher, kitchenware and a microwave. This family room has a seating area, flat-screen TV, river views, as well as fruit for guests. The unit offers 3 beds.
Corner Suite
Guests will have a special experience as this twin room provides a hot tub. The spacious twin room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a shower. The unit offers 2 beds.
Deluxe Corner Suite
This twin room's standout feature is the hot tub. The spacious twin room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower. This twin room has a seating area, flat-screen TV, river views, as well as fruit for guests. The unit has 2 beds.
Deluxe Suite
This twin room features a hot tub. The spacious twin room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a shower. This twin room features a seating area, flat-screen TV, river views, as well as fruit for guests. The unit offers 2 beds.
Hotel Policies
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