New Comfy Urban Suite Homestay at Georgetown for family by Urban Staycations
Jalan Ahmad Nor
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Why people book this hotel
“There was no breakfast offered, we couldn't stay at the place, because the AirCo…”
Overview
3.8 km from 1st Avenue Penang, New Comfy Urban Suite Homestay at Georgetown for family by Urban Staycations is a recently renovated property located in Jelutong and provides air-conditioned rooms with free WiFi and private parking. Housed in a building dating from 2023, this apartment is 4 km from Penang Times Square and 4.4 km from Rainbow Skywalk at Komtar. The apartment has parking on-site, a sauna and full-day security. The accommodation comes with a flat-screen TV and a private bathroom with shower and a hair dryer, while the kitchen features a dishwasher, a microwave and a fridge. At the apartment complex, every unit has bed linen and towels. The apartment also offers an infinity pool and a hot tub for guests to relax in. A car rental service is available at New Comfy Urban Suite Homestay at Georgetown for family by Urban Staycations. Wonderfood Museum is 4.5 km from the accommodation, while Queensbay Mall is 8 km away. The nearest airport is Penang International Airport, 11 km from New Comfy Urban Suite Homestay at Georgetown for family by Urban Staycations.
Traveller reviews
Andrea
solo_traveller
January 11, 2024
“Terrible short stay, we had to leave due to electricity failures and received no compensation!”
There was no breakfast offered, we couldn't stay at the place, because the AirCon caused constant electricity failures, so we had to check out and neither booking.com nor the owner compensated us, although the booking.com lied to us first, promising to settle the problem. In the end the owner refused to accept, that it was his fault, that the electricity didn't work and even blamed us, that we held up his agent, although we only asked him to fix the electricity, NOTHING ELSE, and when he couldn't, we called booking.com, who simply lied to us, because Miss Cynthia first promised us to settle the issue, but next day her colleague told us, that she wasn't allowed to give us such a promise and although we had to move out of the area, we weren't compensated neither by the owners nor by booking.com, who literally conned us and we told them, that we'll never book through them again. Don't book with that booking company, coz it can happen, that they promise you a compensation for a failure and the next day their colleague tells you, that the first one didn't have the right to give you such a promise, while the owner offered us a 10 Ringgits compensation, what was a disgrace, which we didn't accept and rather moved out. We had to pay a lot that night, because the electricity of this place didn't work and no-one was willing to take responsibility. I told the owner, that I will write a report about his terrible misbehavior, and his response was, that, if I do that, he'll write some sort of revenge about us on all platforms, so that we don't get any place to stay anymore. This owner behaves crooked because, threatening with revenge is a lowlife attitude with booking.com supporting him by telling us, that Miss Cynthia had no right to give us such a promise, WHAT SHE HAD DONE, and we can only call that very poor from booking.com.
Facilities
Activities
Sauna, Hot tub/Jacuzzi
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Property is cleaned by professional cleaning companies
Food & drink safety
All plates, cutlery, glasses and other tableware have been sanitized
General
Non-smoking throughout, Air conditioning, WiFi available in all areas
Internet
WiFi, Internet services, Free WiFi
Outdoors
Outdoor pool (all year), Outdoor pool
Parking
Parking, Free parking, Parking on site, Private parking
Physical distancing
Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed, Mobile app for room service, Screens or physical barriers placed between staff and guests in appropriate areas
Pool and wellness
Swimming Pool, Infinity pool, Pool with view
Safety & security
24-hour security, Key access, Key card access, Security alarm, CCTV in common areas
Safety features
Staff follow all safety protocols as directed by local authorities
Self check-in
Lockbox key collection at the property
Services
Private check-in/check-out, Car hire
Apartment
This apartment features a infinity pool and a sauna. This spacious apartment features 1 living room, 3 separate bedrooms and 2 bathrooms with a shower and a hairdryer. Meals can be prepared in the well-fitted kitchen, which has a stovetop, a refrigerator, a dishwasher and a microwave. The apartment features air conditioning, a washing machine, a wardrobe, a sofa and a flat-screen TV. The unit has 4 beds.
Three-Bedroom Standard Apartment
The infinity pool and sauna are the special features of this apartment. This spacious apartment comprises 1 living room, 3 separate bedrooms and 2 bathrooms with a shower and a hairdryer. Meals can be prepared in the well-fitted kitchen, which comes with a stovetop, a refrigerator, a dishwasher and a microwave. The air-conditioned apartment provides a flat-screen TV, a washing machine, a wardrobe and a sofa. The unit offers 6 beds.
Three-Bedroom Standard Apartment
This apartment's special features are the infinity pool and the sauna. This spacious apartment consists of 1 living room, 3 separate bedrooms and 2 bathrooms with a shower and a hairdryer. The well-equipped kitchen features a stovetop, a refrigerator, a dishwasher and a microwave. The apartment provides air conditioning, a washing machine, a wardrobe, a sofa and a flat-screen TV. The unit offers 6 beds and 1 futon.
Three-Bedroom Standard Apartment
This apartment's special features are the infinity pool and the sauna. This spacious apartment consists of 1 living room, 3 separate bedrooms and 2 bathrooms with a shower and a hairdryer. Guests can make meals in the kitchen that is equipped with a stovetop, a refrigerator, a dishwasher and a microwave. The apartment provides air conditioning, a washing machine, a wardrobe, a sofa, as well as a flat-screen TV. The unit offers 5 beds and 1 futon.
Two-Bedroom Apartment
Guests will have a special experience as this apartment features a infinity pool and a sauna. This spacious apartment is comprised of 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and a hairdryer. In the kitchen, guests will find a stovetop, a refrigerator, a dishwasher and a microwave. The air-conditioned apartment offers a flat-screen TV, a washing machine, a wardrobe and a sofa. The unit offers 3 beds.
Hotel Policies
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