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Hotel Caracol Isla Mujeres

Hotel

Calle Francisco I. madero Smz 1,Mza 4, Lte. 08, Col Centro,entre Av. Juarez y Av. Rueda Medina

hotel
hotel

Why people book this hotel

Great location
15 mentions

Clean tiny room in great location

Plus, the location was perfect, we were so close to so many good restaurants and…

Comfortable rooms
10 mentions

I rented this room for my elderly parents

The room was equipped with a boiler, a fridge, and air conditioning, all of whic…

Clean rooms
9 mentions

From the outside it doesn't look like much, but the garden area inside is BEAUTI…

It was clean, comfortable and quiet

Pool
7 mentions

Clean swimming pool

The garden and pool was amazing

Friendly staff
6 mentions

Staff was so nice, hot water great,air condition work very well

The cleaning staff were always kind and friendly, making us feel welcome

Good value
2 mentions

Very good price

Lovely place, amazing value for money

Overview

Offering a seasonal outdoor pool and terrace, Hotel Caracol Isla Mujeres is situated in Isla Mujeres, 6 km from Cancun Underwater Museum. Hotel Caracol Isla Mujeres features free WiFi throughout the property. Certain rooms feature views of the pool or garden and all rooms are equipped with a private bathroom. You will find a 24-hour front desk at the property. Dolphin Discovery Isla Mujeres is 2.5 km from Hotel Caracol Isla Mujeres, while National park El Garrafón is 6 km away. Cancún International Airport is 28 km from the property.

Traveller reviews

T

Tereza

extended_group

May 8, 2026

9

Clean tiny room in great location. Clean swimming pool. Very good price.

G

Gardiner

solo_traveller

April 11, 2026

9

Hidden gem

We really loved our stay here, it's a bit of a hidden gem in my opinion! From the outside it doesn't look like much, but the garden area inside is BEAUTIFUL and our room was very clean and comfortable. Plus, the location was perfect, we were so close to so many good restaurants and all of the nightlife, and just minutes from the beach. The beds were comfy and we had good hot water and good water pressure. Plus the AC worked great! We would definitely stay here again.

D

Dora

extended_group

April 9, 2026

10

Close to everything, walking distance to beaches and shopping street:)

G

GENELDA

couple

April 4, 2026

7

Nice accessible room on ground floor.

I rented this room for my elderly parents. It was clean, comfortable and quiet.

N

Natalia

extended_group

March 27, 2026

9

Lovely place, amazing value for money

T

Tim

couple

March 8, 2026

7

Overall we would stay again. The girl at the desk was so great.

Staff was so nice, hot water great,air condition work very well. The garden and pool was amazing. Great location.

D

DrewfromRome

couple

January 14, 2026

8

Great Location and Nice Courtyard, but Room Comfort Could Improve

The hotel’s location is excellent, right next to the port and within walking distance of North Beach and the Caleta. The internal courtyard is very pleasant and well maintained, featuring a swimming pool that adds a relaxing touch to the stay. I also appreciated the free water tank available in the lobby. The room was equipped with a boiler, a fridge, and air conditioning, all of which worked well. The cleaning staff were always kind and friendly, making us feel welcome.

A

Andrej

solo_traveller

December 28, 2025

10

Great place in a nice location.

T

Tilly

couple

November 18, 2025

8

Nice and comfortable but questionable value for money

The location is excellent as a base to explore the island, and proximity to playa norte. The rooms are pretty well equipped, cleaned daily, comfortable beds, a ceiling fan and AC. Staff were friendly.

M

Martin

couple

September 8, 2025

8

Great place to spend our anniversary

Clean and tidy

K

Kate

solo_traveller

June 4, 2025

6

A comfortable bed in reasonable location.

Very comfortable bed and pillows. They provided a beach towel, renewed every second day, free drinking water, mini fridge and coffee machine in the room. The main pedestrian street with restaurants is very close. It was only two blocks from the ferry terminal.

S

sarah

extended_group

May 13, 2025

6

Really handy for town and North Beach

Great location and the staff were very helpful

T

Tereza

extended_group

April 30, 2025

5

Not really worth the money

The hotel is located near the beach and close to the city center (one street) where you can find all the restaurants, which is very nice.

R

Rayanne

solo_traveller

April 20, 2025

6

Cute place could have more customer service potential, great location

I liked how close it was to the ferry! It was about ten mins to play Norte beach and two blocks from the Main Street!! The court yard was cute !! Pool sadly didn’t go in cause it’s cold!! Doesn’t get much sun !! I didn’t have them clean my room each day but they would have! They would put extra water each time!!bed was hard but comfortable! Hot water in shower took a min to warm up!! Had a mini fridge in room!!

L

Lukáš94

couple

March 28, 2025

9

Great location close to ferry, less than 5 min walk. Big room, pool outside.

M

Mira

extended_group

March 14, 2025

8

Nice little hotel

Location is great. The top floor room is spacious and clean. Nice balcony to the inner yard and a terrace with two sun beds

T

TOBIN

solo_traveller

March 6, 2025

8

It was a pleasant experience right in the heart of Isla

Location was good. Close to the beach

L

Liz

family_with_children

February 17, 2025

9

Loved it, would stay here again

Friendly staff Pool for the kids Safe feeling

I

Inès

couple

February 4, 2025

7

Great expect for lack of luggage storage

Room was very clean, had all the facilities needed (AC, fridge, kettle, etc) and bed was confortable. Lots of light due to large windows. Pool and pool beds were very nice to hang out in silence opposed to the noisy streets.

F

Farron Tavares

couple

January 9, 2025

8

Good Location, very friendly staff. Less than 5 min walk frm the Ultramar Jetty. 10 min walk to Playa Norte 2 min away from the main night street( bars n restaurants) We had to checkout at 7am in the morning, as we had a full day Boat tour.. Our luggage was safely kept in the lobby till 5pm

Facilities

Cleanliness & disinfecting

Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & Drink

Breakfast options

Food & drink safety

All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas, Food can be delivered to guest accommodation

General

Non-smoking throughout, Air conditioning, Non-smoking rooms, Family rooms

Internet

Internet services, WiFi, Free WiFi

Outdoors

Outdoor pool, Garden, Terrace

Physical distancing

Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas

Pool and wellness

Swimming pool, Swimming Pool

Reception services

Invoice provided

Safety & security

24-hour security, Smoke alarms, Fire extinguishers

Safety features

Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available, Access to health care professionals

Services

24-hour front desk, Daily housekeeping, Tour desk

Double

The double room offers air conditioning, a private entrance, as well as a private bathroom boasting a shower and a hairdryer. This double room has a coffee machine, a wardrobe, a flat-screen TV and a patio. The unit has 1 bed.

Max 2 guests 12 1 bedroom 1 bathroom
King Room

The double room features air conditioning, a private entrance, as well as a private bathroom boasting a shower and a hairdryer. Featuring a patio, this double room also provides a coffee machine, a wardrobe and a flat-screen TV. The unit has 1 bed.

Max 3 guests 16 1 bedroom 1 bathroom
Studio

The well-fitted kitchen features a refrigerator, kitchenware and a microwave. The studio provides air conditioning, a private entrance, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 2 beds.

Max 4 guests 20 1 bedroom 1 bathroom

Hotel Policies

Check-inFrom 15:00 to 00:00
Check-outFrom 06:00 until 11:30
Cancellation & prepaymentCancellation and prepayment policies vary by room type. Please check your booking details before finalizing.
Accepted credit cardsThe hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine printPlease inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Last updated: Apr 11, 2024, 2:16 PM

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