Hotel Caracol Isla Mujeres
Calle Francisco I. madero Smz 1,Mza 4, Lte. 08, Col Centro,entre Av. Juarez y Av. Rueda Medina
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Why people book this hotel
“Clean tiny room in great location”
“Plus, the location was perfect, we were so close to so many good restaurants and…”
“I rented this room for my elderly parents”
“The room was equipped with a boiler, a fridge, and air conditioning, all of whic…”
“From the outside it doesn't look like much, but the garden area inside is BEAUTI…”
“It was clean, comfortable and quiet”
“Clean swimming pool”
“The garden and pool was amazing”
“Staff was so nice, hot water great,air condition work very well”
“The cleaning staff were always kind and friendly, making us feel welcome”
“Very good price”
“Lovely place, amazing value for money”
Overview
Offering a seasonal outdoor pool and terrace, Hotel Caracol Isla Mujeres is situated in Isla Mujeres, 6 km from Cancun Underwater Museum. Hotel Caracol Isla Mujeres features free WiFi throughout the property. Certain rooms feature views of the pool or garden and all rooms are equipped with a private bathroom. You will find a 24-hour front desk at the property. Dolphin Discovery Isla Mujeres is 2.5 km from Hotel Caracol Isla Mujeres, while National park El Garrafón is 6 km away. Cancún International Airport is 28 km from the property.
Traveller reviews
Tereza
extended_group
May 8, 2026
Clean tiny room in great location. Clean swimming pool. Very good price.
Gardiner
solo_traveller
April 11, 2026
“Hidden gem”
We really loved our stay here, it's a bit of a hidden gem in my opinion! From the outside it doesn't look like much, but the garden area inside is BEAUTIFUL and our room was very clean and comfortable. Plus, the location was perfect, we were so close to so many good restaurants and all of the nightlife, and just minutes from the beach. The beds were comfy and we had good hot water and good water pressure. Plus the AC worked great! We would definitely stay here again.
Dora
extended_group
April 9, 2026
Close to everything, walking distance to beaches and shopping street:)
GENELDA
couple
April 4, 2026
“Nice accessible room on ground floor.”
I rented this room for my elderly parents. It was clean, comfortable and quiet.
Natalia
extended_group
March 27, 2026
Lovely place, amazing value for money
Tim
couple
March 8, 2026
“Overall we would stay again. The girl at the desk was so great.”
Staff was so nice, hot water great,air condition work very well. The garden and pool was amazing. Great location.
DrewfromRome
couple
January 14, 2026
“Great Location and Nice Courtyard, but Room Comfort Could Improve”
The hotel’s location is excellent, right next to the port and within walking distance of North Beach and the Caleta. The internal courtyard is very pleasant and well maintained, featuring a swimming pool that adds a relaxing touch to the stay. I also appreciated the free water tank available in the lobby. The room was equipped with a boiler, a fridge, and air conditioning, all of which worked well. The cleaning staff were always kind and friendly, making us feel welcome.
Andrej
solo_traveller
December 28, 2025
Great place in a nice location.
Tilly
couple
November 18, 2025
“Nice and comfortable but questionable value for money”
The location is excellent as a base to explore the island, and proximity to playa norte. The rooms are pretty well equipped, cleaned daily, comfortable beds, a ceiling fan and AC. Staff were friendly.
Martin
couple
September 8, 2025
“Great place to spend our anniversary”
Clean and tidy
Kate
solo_traveller
June 4, 2025
“A comfortable bed in reasonable location.”
Very comfortable bed and pillows. They provided a beach towel, renewed every second day, free drinking water, mini fridge and coffee machine in the room. The main pedestrian street with restaurants is very close. It was only two blocks from the ferry terminal.
sarah
extended_group
May 13, 2025
“Really handy for town and North Beach”
Great location and the staff were very helpful
Tereza
extended_group
April 30, 2025
“Not really worth the money”
The hotel is located near the beach and close to the city center (one street) where you can find all the restaurants, which is very nice.
Rayanne
solo_traveller
April 20, 2025
“Cute place could have more customer service potential, great location”
I liked how close it was to the ferry! It was about ten mins to play Norte beach and two blocks from the Main Street!! The court yard was cute !! Pool sadly didn’t go in cause it’s cold!! Doesn’t get much sun !! I didn’t have them clean my room each day but they would have! They would put extra water each time!!bed was hard but comfortable! Hot water in shower took a min to warm up!! Had a mini fridge in room!!
Lukáš94
couple
March 28, 2025
Great location close to ferry, less than 5 min walk. Big room, pool outside.
Mira
extended_group
March 14, 2025
“Nice little hotel”
Location is great. The top floor room is spacious and clean. Nice balcony to the inner yard and a terrace with two sun beds
TOBIN
solo_traveller
March 6, 2025
“It was a pleasant experience right in the heart of Isla”
Location was good. Close to the beach
Liz
family_with_children
February 17, 2025
“Loved it, would stay here again”
Friendly staff Pool for the kids Safe feeling
Inès
couple
February 4, 2025
“Great expect for lack of luggage storage”
Room was very clean, had all the facilities needed (AC, fridge, kettle, etc) and bed was confortable. Lots of light due to large windows. Pool and pool beds were very nice to hang out in silence opposed to the noisy streets.
Farron Tavares
couple
January 9, 2025
Good Location, very friendly staff. Less than 5 min walk frm the Ultramar Jetty. 10 min walk to Playa Norte 2 min away from the main night street( bars n restaurants) We had to checkout at 7am in the morning, as we had a full day Boat tour.. Our luggage was safely kept in the lobby till 5pm
Facilities
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & Drink
Breakfast options
Food & drink safety
All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas, Food can be delivered to guest accommodation
General
Non-smoking throughout, Air conditioning, Non-smoking rooms, Family rooms
Internet
Internet services, WiFi, Free WiFi
Outdoors
Outdoor pool, Garden, Terrace
Physical distancing
Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas
Pool and wellness
Swimming pool, Swimming Pool
Reception services
Invoice provided
Safety & security
24-hour security, Smoke alarms, Fire extinguishers
Safety features
Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available, Access to health care professionals
Services
24-hour front desk, Daily housekeeping, Tour desk
Double
The double room offers air conditioning, a private entrance, as well as a private bathroom boasting a shower and a hairdryer. This double room has a coffee machine, a wardrobe, a flat-screen TV and a patio. The unit has 1 bed.
King Room
The double room features air conditioning, a private entrance, as well as a private bathroom boasting a shower and a hairdryer. Featuring a patio, this double room also provides a coffee machine, a wardrobe and a flat-screen TV. The unit has 1 bed.
Studio
The well-fitted kitchen features a refrigerator, kitchenware and a microwave. The studio provides air conditioning, a private entrance, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 2 beds.
Hotel Policies
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